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Resolving ‘Adobe Photoshop CC 2017 has stopped working’ error?

By Eunice Samson | December 13, 2018 |

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You probably landed on this post because you had been looking for a fix for the ‘Photoshop CC 2017 stopped working’ problem on Windows 10. Well, you will be relieved to know that you are not alone in this predicament. Many other users say that their Adobe Photoshop CC 2017 tends to crash at startup, and when they try to restart it, it gives them an error message. In some cases, the software program gets stuck while the user is in the middle of editing a PSD file.

So, what if Adobe Photoshop CC 2017 has stopped working? Keep reading to find out how you can repair the application. We’ll also teach you how to restore the PSD files you thought you lost.

Restoring your Lost PSD Files

You will likely lose the PSD files you are working on if Adobe Photoshop CC 2017 crashes unexpectedly. This can be frustrating, especially when you’ve spent hours on your project. Don’t worry because there is still a way to restore your unsaved PSD files. Simply follow the steps below:

  1. Navigate to this path:

System drive (C:)/Users/Your Username/AppData/Roaming/Adobe Photoshop CC/AutoRecover

  1. Make sure that all the hidden files are revealed. Go to the View tab on File Explorer, then click Options. Select ‘Change folder and search options.’ In the Folder Options window, click the View tab. Select the ‘Show hidden files, folders, and drives’ option. Click Apply and OK.
  2. Select the unsaved PSD file, and transfer it to a safe location. Once you’ve repaired Adobe Photoshop CC 2017, you can try opening the PSD file, then save it accordingly.

If you think you accidentally deleted the PSD files you were working on, don’t panic. There is still a way to recover them. You can use Auslogics File Recovery to bring back the data you thought you lost for good.

A Fix for the Photoshop CC 2017 Stopped Working Problem on Windows 10

If you cannot resolve the
problem yourself, you can
ask our certified PC technicians for immediate assistance in the chat right on this page.

There are two ways to repair your malfunctioning Adobe Photoshop CC 2017:

First Method: Renaming a .dll File

  1. On your keyboard, press Windows Key+E. Doing so should open File Explorer.
  2. Navigate to this path:


  1. Look for the LavasoftTcpService64.dll file.
  2. Right-click it, then select Rename from the options.
  3. Change the name of the file to oldLavasoftTcpService64.dll.
  4. After renaming the file, try opening Adobe Photoshop CC 2017 again.

Second Method: Accessing the Spaces Folder in Photoshop and Placing a Tilde Symbol (~) Before It

  1. Launch File Explorer and open C: drive.
  2. Navigate to this path:

Program Files ->Adobe ->Adobe Photoshop CC 2017 ->Required ->Plug-Ins

  1. Locate the Spaces folder, then rename it. Add a tilde symbol (~) before the name of the folder.
  2. Reboot Adobe Photoshop CC 2017, then check if the problem has been resolved.


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There are several reasons why your Adobe Photoshop CC 2017 crashes. It is possible that malware has found its way to your PC, affecting your applications and system files. So, to protect your computer and to prevent the error from happening again, we recommend using Auslogics Anti-Malware. This tool will check your system memory and look for malicious programs running discreetly. It will catch threats and attacks that may compromise your security and your files.

Were you able to recover your unsaved PSD files?

Share your thoughts about this article in the comments below!

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.


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