Struggling to hear anyone on your Skype calls? This concise guide addresses common audio issues with practical solutions. We’ll help you navigate through settings adjustments, hardware checks, and software updates to ensure clear sound on your Skype calls, making your virtual communications hassle-free.

Common Causes of Audio Issues in Skype

When using Skype for communication, encountering audio issues can be a common frustration. Understanding these common causes is the first step in resolving audio issues and ensuring a smooth Skype call experience.

  • One of the primary causes of audio issues in Skype is unstable or poor internet connectivity. This can happen due to various reasons such as weak Wi-Fi signals, network congestion, or issues with your Internet Service Provider (ISP). To mitigate this, ensuring a strong Wi-Fi signal or considering a wired Ethernet connection can significantly improve call quality.

Also Read: Boost Internet on Your PC: Tips on How to Speed Up Your Internet Connection

  • Another common culprit for audio problems can be the Skype application itself. Software glitches, bugs, or outdated versions of Skype can lead to various audio issues. 
  • Audio hardware such as headphones, speakers, and microphones also play a crucial role in Skype call quality. Issues like improperly connected headphones, malfunctioning speakers, or a faulty microphone can lead to poor audio experiences. 

Also Read: How to Fix an Auto Muting Microphone on Windows 10/11: Quick Solution Here

  • Moreover, ensuring that Skype is configured to use the correct audio input and output devices is essential, as the software might sometimes default to the wrong device, leading to no sound being heard during calls.

Basic Troubleshooting Steps for Skype Audio Issues

Experiencing audio issues during a Skype call can often be resolved with some basic troubleshooting steps. 

Step 1: Check Internet Connection

The first and foremost step is to ensure stable internet connectivity. To check the stability of your connection, you can run a speed test online. If the results indicate a slow or unstable connection, try the following:

  • Reset your router. 
  • Switch to a wired connection.

Also Read: Why Is My Internet Not Working? Pro Tips for a Quick Fix

Step 2: Verify Skype’s Audio Settings

Once you’ve ensured a stable internet connection, the next step is to check Skype’s audio settings. To access these settings:

  • Open Skype and go to “Tools” > “Options” > “Audio settings.” 

Here, you can see and adjust your microphone, speakers, and ringing settings.

Make sure that the correct audio output device (such as your headphones or speakers) is selected. If you have multiple audio devices connected, Skype might not automatically choose the one you’re currently using. You can test the selected speaker and microphone directly from these settings to verify if they’re working correctly. 

Step 3: Inspect Hardware Functionality

If the problem isn’t related to your internet connection or Skype’s settings, the next area to inspect is your audio hardware. 

  • Check if your headphones or speakers are properly connected to your computer.
  • If you’re using a USB device, try plugging it into a different port.
  • Additionally, testing your hardware on another device can help determine if the problem is with the hardware itself. 

Also Read: [FIXED] Windows 10 Computer Is Not Recognizing Headphones

Advanced Troubleshooting Techniques for Skype Audio Issues

If the basic troubleshooting steps don’t resolve your Skype audio issues, it may be time to delve into some advanced techniques.

Update or Reinstall Skype

To update Skype on Windows 10 and above, head to the Microsoft Store

To update Skype on Windows 7 and 8, follow the instructions below:

  • Open the app and go to “Help” in the menu bar.
  • Select “Check for updates.”
  • If an update is available, follow the prompts to install it.

In some cases, updating might not resolve the issue, or the app could be experiencing deeper problems. In such scenarios, reinstalling Skype can help:

  • Uninstall Skype from your computer through the “Add or remove programs” feature in Windows settings.
  • After uninstallation, download the latest version of Skype from the official website and install it. 

This fresh installation can often clear up any underlying issues that were causing audio problems.

Further Reading: How to Uninstall Programs and Delete Unnecessary Files in Windows 10

Adjust System Audio Settings

Sometimes, the problem may lie not within Skype but with your computer’s audio settings:

  • Navigate to the Sound settings in your system’s Control Panel.
  • Ensure that Skype is allowed to access and use your audio devices.
  • In the Sound settings, under the “Playback” and “Recording” tabs, check if the correct devices are set as default.

Additionally, look into the volume mixer:

  • Right-click the sound icon in your taskbar and select “Open volume mixer.” 
  • Here, make sure that Skype’s volume is not muted or set too low. 

Check for Conflicting Applications

Another potential source of audio problems could be other applications that are using your computer’s audio resources. 

To check for conflicting applications, close any unnecessary programs while using Skype, especially those that might be using the microphone or speakers. This includes web browsers with active media, music players, and other communication software. After closing these applications, try making a Skype call again to see if the audio issue persists.

Seeking Further Assistance

If your Skype audio issues remain unresolved after basic and advanced troubleshooting, it’s time to seek further assistance.

Skype’s support website is a great starting point, offering FAQs, user guides, and troubleshooting articles specifically for Skype-related issues. Additionally, the Skype community forums are a useful resource where you can find discussions on similar issues or ask for advice. For more personalized assistance, Skype’s customer service can be contacted through live chat or email.


To sum up, if you’re facing audio issues on Skype, start with basic troubleshooting like checking your internet connection and Skype’s audio settings, then move on to advanced steps like updating Skype or adjusting your system’s audio settings. If these solutions don’t work, consider reaching out to Skype support.

Check if your speakers/headphones are properly connected and selected in Skype’s audio settings. Also, ensure your computer’s volume is not muted or too low.
Use the Skype Test Call feature (Echo/Sound Test Service) to record a message and hear it played back, ensuring your microphone and speakers are working.
This might be due to issues with your speaker settings. Verify that your speakers are selected and working in Skype’s audio settings, and check their volume levels.
Go to the Device Manager on your computer, find your sound card, right-click it, and select “Update Driver.” Alternatively, visit your sound card manufacturer’s website for the latest driver. You can also update your drivers automatically with Auslogics Driver Updater.
A computer or device with a microphone and speakers (or headset), a stable internet connection, and an operating system compatible with the latest version of Skype.
Use headphones to prevent sound from your speakers feeding into your microphone. Also, adjust your microphone and speaker settings to reduce volume and avoid feedback.
Use a noise-canceling microphone or headset, close windows and doors to reduce external noise, and enable noise suppression features in Skype if available.