‘People may hear your words, but they feel your attitude’
John C. Maxwell

We all have something to say, and modern technology helps our words flow. Skype is a case in point – it can be described as a powerful tool for smooth communication. Which is true until the app goes deaf and tunes you out.
Unfortunately, ‘Why can’t Skype hear me?’ is a widespread complaint from users that have recently upgraded their systems to Windows 10. And no one would argue that being not heard while skyping is terribly frustrating. The good thing is, the problem in question can be easily fixed.

Here are 8 tips on how to resolve the ‘People on Skype cannot hear me’ issue:

  1. Adjust your microphone settings
  2. Check your Skype audio settings
  3. Use Windows Troubleshoot
  4. Restart Windows Audio Service
  5. Fix your driver issues
  6. Update your Skype
  7. Downgrade to the previous version of Skype
  8. Check your hardware

Read on to make yourself audible again:

1. Adjust Your Microphone Settings

Check If Your Microphone Is On

If Skype users cannot hear your voice, your microphone might be off. Thus, hurry up to check it:

Windows logo key + I -> Privacy -> Microphone -> Turn it on

Make Sure Skype Can Use Your Microphone

Skype needs your permission to carry your voice over the net. Therefore, check if the app is allowed to use your microphone:

  1. Windows logo key + I -> Privacy -> Microphone
  2. Choose apps that can use your microphone -> Check whether Skype has the status ‘On’

Prevent Other Apps from Hogging Your Microphone

If you cannot be heard while using Skype, make sure your microphone is not being used exclusively by another app.
Go to:

  1. Taskbar -> Right-click on the audio icon -> Recording devices -> Select your microphone -> Double-click on it to open its properties
  2. Navigate to the Advanced tab -> Uncheck Allow applications to take exclusive control of this device.

2. Check Your Skype Audio Settings

Check your Skype audio settings – this may help you reconcile the app with your microphone.

Here is how to do that in

the classic Skype app:

  1. Run your classic Skype app -> Tools -> Options -> Audio Settings
  2. Microphone Settings -> Make sure your microphone is properly configured
  3. Untick Automatically adjust microphone settings -> Save

the new Skype on desktop:

  1. Open your new desktop Skype -> Double-click on your profile icon/picture
  2. Settings -> Audio -> Microphone -> Check your microphone configuration

Skype for Windows 10:

  1. Open your Skype for Windows 10 -> Gear icon (Settings)
  2. Check your audio settings

Skype for Business:

  1. Open the Skype for Business main window -> Look for the Options button -> Click on the arrow next to it
  2. Tools -> Audio Device Settings -> Audio device -> Make sure your microphone is set as the default recording device.

My friend doesn't hear me when we are in Skype

3. Use Windows Troubleshoot

To end the ‘No one can hear me on Skype’ drama, you need all hands on deck. Therefore, make use of the built-in Windows 10 troubleshooting feature:

  1. Start -> Control Panel -> Troubleshoot -> Hardware and Sound
  2. Troubleshoot audio recording -> Next -> Let your Windows 10 detect and repair your audio problems

4. Restart Windows Audio Service

Your Windows Audio Service might be having issues, which in turn causes you to go mute while skyping.

To keep Skype audio problems at bay, restart your Windows Audio Service:

  1. Windows logo key + R -> Type services.msc into the Run box -> Services
  2. Search for Windows services -> Select Windows audio -> Right-click on it -> Restart

5. Fix Your Driver Issues

The ‘Skype audio not working on Windows 10’ nuisance may stem from your bad sound card, motherboard or microphone drivers. If they are faulty or outdated, the person you are skyping with cannot hear you, which is extremely annoying.

Here are 3 solutions to fix your problematic drivers:

Update / Replace Your Drivers Using Device Manager

To update your obsolete drivers using Device Manager, do the following:

  1. Windows logo key + X -> Device Manager
  2. Sound, video and game controllers
  3. Find your device -> Double-click on it -> Driver tab -> Update driver

You can also use Device Manager to switch to the Microsoft’s default audio driver. This manoeuvre is often reported to be an easy fix for audio issues on Windows 10.

Here is how to perform the trick:

  1. Windows logo key + X -> Device Manager
  2. Sound, video and game controllers
  3. Find your device -> Double-click on it -> Driver tab -> Uninstall / Delete the driver software for this device -> OK
  4. Reboot your computer

The Microsoft’s default audio driver will be installed automatically.

Update Your Drivers Manually

If using Device Manager has been to no avail, go to the official websites of your sound card / motherboard / microphone manufacturers and download the latest drivers for your devices. Run the .exe files and follow the on-screen prompts to install your new audio drivers.

Use a Special Tool

If you want to fix your audio issues as quickly as possible, make use of special software – for example, Auslogics Driver Updater can update all your drivers in one click.

Auslogics helps to solve all sound-related problems

6. Update Your Skype

If Skype cannot hear you despite all the tricks and adjustments above, try updating the app – this might resolve the problem. To download the latest version of Skype, visit the official Skype website.

7. Downgrade to The Previous Version of Skype

Bad things happen: chances are your audio devices might have taken a dislike to the new Skype app. This means you might just as well go back to its previous version.

To revert to the classic Skype for Windows Desktop, use the link from the official Skype website.

8. Check Your Hardware

Test your microphone on another computer

If you use an external microphone, connect it to another computer. Obviously, if the device is faulty, it will not work anywhere. In such a case, you will have to invest in a new microphone.

Have your laptop inspected

If the ‘Skype can’t hear me’ issue persists on your laptop, its internal microphone may be the main culprit. You can try to fix the device yourself or get it repaired by a certified expert – the choice is yours.

We hope Skype has no difficulty in hearing you now.

Do you have any ideas or questions regarding this issue?

We are looking forward to your comments!