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How to resolve @ key not working issue on Windows 10?

By Eunice Samson | September 7, 2018 |

greater than 4 minutes

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How can you send out an email if the @ Key is not working? We know how frustrating this problem can be. So, in this article, we will teach you how to fix @ Key not working on the keyboard. We’ve put together several solutions you can try. Make sure you work your way down the list until you find the one that will efficiently fix @ Key isn’t working on Windows 10.

Method 1: Using the On-Screen Keyboard

A temporary workaround for this problem is using the on-screen keyboard. This is useful especially when you urgently need to send an email. You can bring it up by following the steps below:

  1. On your keyboard, press Windows Key+S.
  2. Type “on-screen keyboard” (no quotes), then hit Enter.
  3. Click Shift on the virtual keyboard, then click the @ key.

This is only a temporary solution, but you can try our other methods to permanently fix @ Key isn’t working on Windows 10.

Method 2: Updating your Keyboard Driver

It is possible that any of the keys are not working because of an outdated, corrupt, or missing driver. So, one of the solutions you should try is updating your drivers. You can do this manually, but we do not recommend this option because it can be complicated, tedious, and time-consuming. You would have to go to the manufacturer’s website, then look for the latest driver that is compatible with your system. You must download it manually and follow the instructions to install it.

If you happen to get the wrong drivers, you might cause instability issues on your PC. So, why risk it when you there is a safer, more convenient, and more reliable option? When you activate Auslogics Driver Updater, it will automatically detect your system and find the right drivers for it. So, you can fix @ Key isn’t working on Windows 10 and even notice a significant improvement in your computer’s speed and performance.


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Method 3: Uninstalling and Reinstalling your Keyboard Driver

If you’ve tried the previous solution and it did not fix the problem, you can try uninstalling the driver via the Device Manager. Once you restart your computer, Windows will automatically reinstall the new driver for your keyboard. You can do that by following these instructions:

  1. Press Windows Key+R on your keyboard. This will open the Run dialog box.
  2. Type “devmgmt.msc” (no quotes), then press OK. This will open Device Manager.
  3. Look for the Keyboards category and expand its contents.
  4. Right-click Keyboard, then choose Uninstall Device.
  5. If you are prompted for confirmation, click Uninstall.
  6. Make sure you save the open files and close the programs. Click Yes.
  7. Once your computer restarts, check if you can now use the @ key.

Method 4: Changing the Language via the Control Panel

It is possible that the language settings on your computer are causing the problem. So, you must ensure that your PC’s language is set to English. To do this, just follow the steps below:

  1. Click the Search icon on your taskbar.
  2. Type “language” (no quotes), then choose Region & Language Settings from the results.
  3. Under Country or Region, select an English-speaking region or country. If you cannot find any, then click the Add a Language button.
  4. Select Windows Display Language under Languages.
  5. Click Options.
  6. Check which keyboard is selected under Keyboards. Make sure that the input language is English.

Method 5: Using the Troubleshooter for Hardware and Devices

It is also possible that malware is causing the keyboard issue. To determine if this is the case, you can run the troubleshooter and scan your computer. Just follow the instructions below:

  1. Press Windows Key+S on your keyboard.
  2. Type “troubleshoot” (no quotes), then press Enter.
  3. Go to the right pane, then select Hardware and Devices.
  4. Click Run the Troubleshooter.
  5. If the tool identified a problem, follow the recommendations for fixing it.

Method 6: Booting your Computer into Safe Mode

Even if the problem is caused by malware, the troubleshooter can possibly miss it. Try booting into Safe Mode, then check if the @ key is working. If it is functioning in Safe Mode, then malware may be the culprit. If the @ key is working in neither mode, it is possible the problem is caused by hardware issues. Boot your computer into Safe Mode by following these steps:

  1. Launch the Run dialog box by pressing Windows Key+R on your keyboard.
  2. Type “msconfig” (no quotes), then press OK.
  3. Once System Configuration is up, go to the Boot tab.
  4. Under Boot Options, select Safe Boot and Network. Click OK.
  5. Remember to save all the currently open files, then click Restart.
  6. Check if the @ key is now functioning.

If the @ key is working on Safe Mode, we recommend using Auslogics Anti-Malware to scan your computer. Once you’ve done that, repeat the first three steps, then deselect Safe Boot. Click OK to restart your PC. Now, check if the @ key is working in Normal Mode.

If the @ key is not working on Safe Mode, you can repeat the first three steps, then uncheck Safe Boot. Restart your computer normally, then proceed to our next solution.

Method 7: Using a Different Keyboard

If you’ve tried the methods above and none of them worked for you, we recommend using a different keyboard.

Which of the solutions have you tried?

Share your troubleshooting experience in the comments below!

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.

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