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Auslogics
Support Center

Technical Support for BoostSpeed

Frequently asked questions:

  • How do I register Auslogics BoostSpeed 9?

    If you have already installed BoostSpeed, please follow these steps:

    1. Copy your license key from the order confirmation e-mail. To do this, highlight the key in the email then right-click on it and choose Copy.
    2. Launch your BoostSpeed and click the Register Now button at the top of the main program window.
    3. In the window that appears, right-click inside the registration field and choose Paste to enter your license key.
    4. Press the Register button to complete registration.

    For more details on how to register your copy of Auslogics BoostSpeed, please click here.

    If you haven't installed BoostSpeed yet, please install it first and then follow the instructions above to register the program. You can download BoostSpeed using this link.

    If you have just renewed your license:
    You do not need to re-register the software or enter new license details. The program updates your subscription status once a week - you will notice the new subscription status in a few days. Please note that the program needs access to the Internet to update subscription status, so make sure your connection is active and the program is not blocked by your firewall. If the status has not updated in 7 days, please contact our technical support.

    Possible problems:

    1. If you are getting a message that you are using a code for one of the previous BoostSpeed versions, this could mean that you didn't copy the entire code and some characters might be missing either at the end or at the beginning of the code.
    2. If you are getting a message that the code is incorrect, there might be a space either before, after, or in the middle of the code.

  • How do I install the new version?

    You don't need to remove you current version of BoostSpeed. Follow these steps instead:

    1. Download the latest version of the program.
    2. Double-click on the downloaded file to launch the installation wizard.
    3. Follow the prompts. The program will automatically remove you current version of BoostSpeed and install the new one.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • Does Auslogics BoostSpeed 9 support Windows 8 or Windows 10? Does it work with 64-bit processors?

    Auslogics BoostSpeed 9 supports the following Windows versions:

    • Windows XP with SP3 (32-bit)
    • Windows Vista with SP2 (32-bit)
    • Windows 7 (32-bit and 64-bit)
    • Windows 8 (32-bit and 64-bit)
    • Windows 10 (32-bit and 64-bit)

    It does not support Windows 2000, 95, 98, 98SE or Windows ME.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • What languages is BoostSpeed 9 available in?

    Auslogics BoostSpeed 9 is currently available in English, German, French, Italian, Japanese, Spanish and Russian. We are working on adding more languages in the near future.

  • What are Windows services?

    A Windows service is a long-running program that performs specific functions and is designed not to require user intervention. Usually, Windows services start on system logon and run in the background the whole time Windows is running.

    Once a service is installed, it can be managed by launching Services from the Windows Control Panel => Administrative Tools or typing Services.msc in the Run command window of the Start menu. Note that disabling services may cause your computer to work incorrectly and therefore should only be done by advanced users.

    Auslogics BoostSpeed 9 includes a simplified service manager to help users of any PC experience level to disable the services your computer does not need, and keep the required ones active.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • What does service performance impact mean?

    Each service uses computer resources - memory, processor or hard disk(s). To help you establish which services are the most resource-heavy and whether you need them for your everyday computer activities, we created the Performance Impact reference.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • Is it possible to roll back the changes made by BoostSpeed?

    Yes, you can roll back all changes through Rescue Center which you can access through the program’s interface (go to Auslogics BoostSpeed -> at the lower left-hand corner find and click on Backups). Once Rescue Center is open, select a backup from the list and click the Restore button.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • I'm trying to register the program but I'm getting a message that the license key was probably purchased for a previous version. What to do?

    A license key for one of the previous program versions (BoostSpeed 3, 4, 5, 6, 7 or 8) can't be used to register BoostSpeed 9. Being an owner of an earlier BoostSpeed version, you may qualify for a special deal when you upgrade your license to BoostSpeed 9 – click here for details. If you prefer to keep the earlier BoostSpeed version, please contact Technical Support for a download link, so you can install your purchased version and activate it using the key you have.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • My program is registered, but I got a message that the license key is illegal. Why did that happen and what to do?

    Most likely, your license key was automatically disabled because the limit of activation attempts had been exceeded. Please contact our technical support team. Be sure to include the e-mail address you used to order the program and the order number, if you have it.

  • Where are Rescue Center backups stored on my computer?

    Restoring a Rescue Center backup is easier from the program interface. However, if you need to have access to the backups for other purposes, such as including them in your regular file backup, here is what the path to Auslogics Rescue Center files usually looks like: С:\Users\<UserName>\AppData\Roaming\Auslogics\Rescue\ This is true for Auslogics BoostSpeed 7 or 8 and may be different for other program versions. <UserName> will be replaced with your actual user name on your computer.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • I have a Solid State Drive (SSD) as my system drive. Will BoostSpeed recognize it? How does it handle SSD's?

    When you run the one-click scan and repair using BoostSpeed, it does not include disk defragmentation at all, so you can safely run it regardless of the type of drive you have installed.

    The only two tools in BoostSpeed that perform disk defragmentation are the Disk Defrag module under All Tools and the Auto Defragmentation feature under Live Speedup. Both of them detect whether your system drive is an SSD and perform SSD optimization instead of regular defragmentation on it. SSD optimization uses special algorithms that safely optimize your drive and help extend its service life. If for some reason you would like to use regular defragmentation on your SSD drive, you may do that with the Disk Defrag tool, but you will need to manually select this option for your SSD. Your SSD drive is perfectly safe regardless of what BoostSpeed feature you decide to use on your computer.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • What kind of data do Auslogics products collect on my PC and send to the company's servers?

    Auslogics uses Google Analytics to collect software usage data only. This is necessary to help us improve our products by getting information on what features users launch most often, where they may get stuck and therefore require more guidance, etc. It is basically statistical data only. This information is collected SOLELY during software execution and DOES NOT INCLUDE ANY PERSONALLY IDENTIFIABLE DETAILS.

    If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

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