What to do if your computer can’t recognize a Kindle?

By Eunice Samson | September 18, 2018 |

greater than 5 minutes

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Through the years, Amazon’s Kindle has grown from a simple e-book reader into a practical and functional device that many users love. People can use it to browse, purchase, and download various e-books, magazines, and other reading materials. Amazon constantly aligns this device with the Microsoft’s updates on the Windows OS. However, like other tablets, Kindle is still susceptible to connectivity issues.

What if Kindle is not Recognized Under Windows 10?

If you’re having trouble connecting your Kindle to your PC, do not worry. In this article, we will teach you what to do if your computer doesn’t detect a Kindle. The workarounds for this issue are quite easy to follow. Make sure you work your way down the solutions until you find the one that will fix PC won’t recognize Kindle successfully.

Method 1: Trying a Different Port or Cable

The first thing you should do is check if there are physical issues with your computer’s USB port or with the cable itself. You have to make sure that they do not have any damages. Check your USB port’s functionality by connecting a different device to it. For instance, if you have an external webcam, you can try plugging that to the USB port.

If your PC automatically recognizes the device, then the port is functional. In this case, it is possible that the problem lies with the USB cable. You can also try other ports to see if they can recognize your Kindle. If you’ve determined that there is something wrong with the cable, you can try using a different USB cable to fix PC won’t recognize Kindle.

Method 2: Use a Different Computer

You can also try connecting your Kindle to a different PC. Doing this will allow you to specifically identify whether the problem lies with your computer, Kindle, or USB cable.

Method 3: Try Charging your Kindle for a Longer Period

Users who had experienced the same problem tried charging their Kindle for more than 30 minutes. They performed a hard reset after that and were able to connect their e-book reader to their computer successfully.

Method 4: Performing a Hard Reset

Like other smartphones and tablets, Kindle also has a reset function that allows users to clear their device’s memory and clean install the operating system. When you try to reset your Kindle, you will be able to address software problems that might prevent your PC from recognizing the device. To hard reset your Kindle, follow the steps below:

  1. Plug your Kindle to your computer.
  2. Press and hold the Power button for around 40 seconds.
  3. Wait for your Kindle to restart automatically.
  4. Once your device restarts, release the Power button.
  5. If your Kindle does not restart automatically, you can turn it on by pressing the Power button.

Method 5: Connecting Kindle as a Camera

If your PC does not recognize your Kindle, you can try connecting it as a camera. Once you’ve plugged your device to your computer, open the Notifications bar, then select the Connection Options. Choose the ‘Connect as a camera’ option. If this is not available from the list, you can select it from the Settings or Storage options on your device.

Method 6: Connecting Kindle Using Calibre

You can also try to connect your Kindle to your PC, using Calibre. Switch off your computer and Kindle, then unplug all the cables attached. Once you’ve switched your PC back on, you can open Calibre, then try connecting your Kindle to your computer. Turn on your e-book reader and check if you’ve resolved the issue.

Method 7: Enabling ADB

Another solution you can try is enabling the Android Debug Bridge (ADB) feature on your Kindle. If you notice that it is already activated on your device, you can disable it and check if that fixes the issue. You can do this by going to Settings, then selecting Device. There, you will see an option to either enable or disable the ADB feature.

Method 8: Installing the Kindle Driver

It is possible that your computer is not detecting your Kindle because you haven’t installed its driver properly. Perhaps, the driver has been corrupted or it is missing. So, the best solution for this is to update or install the Kindle driver. You can manually do that, but you should know that the process can be complicated and time-consuming. Take a look at the steps you have to follow:

If you cannot resolve the
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  1. On your keyboard, press Windows Key+S.
  2. Type “device manager” (no quotes), then hit Enter.
  3. Expand the contents of the Portable Devices category.
  4. Right-click MTP Device or Kindle, then select Update Driver Software from the options.
  5. Select the ‘Browse my computer for driver software’ option.
  6. Choose the ‘Let me pick from a list of device drivers on my computer’ option.
  7. Select Show Compatible Hardware.
  8. Choose MTP USB Device, then click Next.
  9. Install the driver on your computer.

Manually updating your drivers can be risky. If you download and install the wrong driver, you may cause system instability issues on your PC. As such, we recommend opting for a reliable tool like Auslogics Driver Updater. When you use this program, it will automatically recognize your system and find the latest, compatible drivers for it. It will address your Kindle issues and other driver-related problems. So, once the process is complete, you will notice a significant improvement in the performance of your computer.

You can back up your drivers in case you don't like the results.

Method 9: Reinstalling Kindle

You can also try reinstalling the latest Kindle software for Windows 10 to resolve the issue. To do this, follow the instructions below:

  1. Press Windows Key+S on your keyboard.
  2. Type “settings” (no quotes), then hit Enter.
  3. Select Apps.
  4. Go to the left-pane menu, then choose Apps & Features.
  5. Go to the right pane, then search for Kindle.
  6. Click it, then select Uninstall.
  7. Restart your computer.
  8. Go to the Downloads page of Amazon, then get the latest Kindle software for Windows 10.

Method 10: Disabling the USB Selective Suspend Feature

If you’re still wondering what to do if your computer doesn’t detect a Kindle, you can try disabling the USB selective suspend feature. By default, it is enabled in portable computers to conserve power and help prolong the battery’s life. However, it can also cause USB connectivity problems. So, you can try to disable it to get rid of the issue. Here’s how to do that:

  1. Open the Run dialog box by pressing Windows Key+R on your keyboard.
  2. Type “control panel” (no quotes), then hit Enter.
  3. Once Control Panel is up, make sure that the View By option is set to Category.
  4. Select Hardware and Sound.
  5. Click Power Options.
  6. On the new window, look for your chosen power plan, then click Change Plan Settings.
  7. Click the ‘Change advanced power settings’ option.
  8. Expand the contents of USB Settings.
  9. Click USB Selective Suspend Setting, then choose Disabled for the Battery and Plugged In options.Disable USB Selective Suspend Setting.
  10. Save the changes you made.

Which of the solutions helped you connect your Kindle to your computer?

Feel free to share your answer in the comments section below!

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