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How to troubleshoot error 0x80070780 on Windows 10?

By Natallia Pustavalava | March 20, 2019 |

greater than 3 minutes

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Have you ever encountered the following error message on your Windows 10 PC?

“An unexpected error is keeping you from copying the file… Error 0x80070780: The file cannot be accessed by the system.”

If you have, you are probably looking for tips on how to get rid of the error 0x80070780.

In this article, we answer the following questions:

  • What is the 0x80070780 error on Windows 10?
  • How to fix the 0x80070780 error?

What is the 0x80070780 error on Windows 10?

The 0x80070780 error occurs when you try to copy, delete, edit or back up certain files in Windows 10. Naturally, as you receive the error message, you become unable to make any changes to the files.

There can be several reasons behind the 0x80070780 error, and here is how to fix the “file cannot be accessed by the system error 0x80070780” issue.

How to fix the 0x80070780 error?

There are several methods you can try out. They include:

  • Switching from a User Account to an Admin Account
  • Scanning Your System Files
  • Clean Booting Windows
  • Running a Chkdsk Scan
  • Making Sure the Volume Shadow Copy Service Is On
  • Selecting the Clean Up Option for System Restore and Shadow Copies

Let’s go over the steps for implementing each of the above solutions.

Switching from a User Account to an Admin Account

One of the reasons behind the 80070780 error could be that you don’t have the needed permissions to access or make changes to certain files. If this is the case, you could try switching to an admin account. Here’s how you can change the user account type:

  • Go to Settings (use the Win + I key combo).
  • Navigate to Accounts > Family and other people.
  • Find your user account and click Change account type.
  • In the drop-down menu, select Administrator.
  • Click OK to confirm.

Scanning Your System Files

Error 0x80070780 can result from corrupted system files. If this is the case, you can use the System File Checker utility to repair the corrupted files. Here’s how you can do that:

  • Use the Win+Q key combo to bring up Cortana.
  • When Cortana opens, type in “cmd”.
  • Right-click Command Prompt and choose Run as administrator.
  • Input

    DISM.exe /Online /Cleanup-image /Restorehealth

    and press Enter.

  • In the Command Prompt, type sfc /scannow and hit Enter.
  • Finally, restart your PC.

Clean Booting

Sometimes, installed software may be blocking your access to the needed files. This could be an anti-virus program or any other third-party software.

Clean booting your Windows will help. In order to do that:


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  • Press the Win+R key combo to bring up the System Configuration window.
  • If you cannot resolve the
    problem yourself, you can
    ask our certified PC technicians for immediate assistance in the chat right on this page.
  • In Run, enter msconfig and click OK.
  • Click

    Selective startup


  • Choose the

    Load system services


    Use original boot configuration


  • Uncheck the

    Load startup items


  • Go to the Services tab.
  • There, select the

    Hide all Microsoft services

    option and choose Disable all.

  • Click Apply and OK to confirm.
  • You will see a System Configuration dialog box open — click Restart.

Running a Chkdsk Scan

The 0x80070780 error could be related to problems with the disk. The Chkdsk utility can be helpful in fixing disk errors and, as a result, solving the 0x80070780 error. This is how to perform a Chkdsk scan:

  • Use the Win+E key combo to launch File Explorer.
  • Right-click the hard drive icon and choose Properties.
  • Choose the Tools tab and click Check.
  • A new dialog box will open, and if Windows detects any malfunctions, a scan will be suggested. Note that you can choose to scan your system regardless of whether Windows has detected anything or not.
  • Restart your PC and see if the problem has been fixed.

Making Sure the Volume Shadow Copy Service Is On

The Volume Shadow Copy service lets you make backup file copies manually and automatically. If you are getting the 0x80070780 error message, check if this feature is enabled. Here’s how to do that:

  • Go to Run.
  • Type in services.msc and click OK.
  • Double-click Volume Shadow Copy.
  • In the new window, click Start.
  • Choose the Automatic option from the drop-down menu.
  • Click Apply and OK to confirm.

Selecting the Clean Up Option for System Restore and Shadow Copies

Another possible fix would be to erase restore points and delete shadow copies. You can do that via the Disk Cleanup utility:

  • In Cortana’s search box, type in Disk Clean-up.
  • Click Disk Clean-up.
  • Choose the C: drive and press OK.
  • Press the Clean up system files button and choose to clean the C: drive.
  • Click the More Options tab.
  • Here, select the System Restore and Shadow Copies Clean up button.
  • Confirm by clicking Delete.

We hope you have now successfully fixed the 0x80070780 error. If it turned out that your anti-malware software had been causing the issue or if you want to upgrade data protection on your PC, consider installing Auslogics Anti-Malware program. Not only will it scan for, detect and delete malicious items on your PC, but the program is also compatible with Windows 10 and can run alongside other anti-virus software.

Which of the methods above has helped you fix the 0x80070780 error? Share in the comments below.

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.


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