Fixing ‘An unexpected error is keeping you from moving the file’ issue

By Eunice Samson | June 28, 2019 |

greater than 3 minutes

There are many good reasons to use OneDrive. For one, it allows you to synchronize or upload your local data to the cloud. So, if something happens with your device, you still have a backup of your files. Aside from that, you can use it to conveniently share files with other people.

While OneDrive offers numerous benefits, it can still be susceptible to errors. Several users reported that when they tried to copy files to the OneDrive directory, they saw an error message which says, “An unexpected error is keeping you from moving the file.”

It is worth noting that this error message is associated with various error codes, including 0x8007016A, 0x80004005, 0x80070570, 0x80070780, and 0x80070057. Did you register a single Microsoft account twice for OneDrive using the same device? In most cases, these error codes can show up because of an issue with the Microsoft account registration. It is likely that the problem is interfering with the file transfer.

Do not give up on OneDrive just yet! In this post, we will teach you how to troubleshoot the ‘An unexpected error is keeping you from copying the file’ error on Windows 10. As we’ve mentioned, this issue is related to other error codes. So, you can also use this guide to learn how to fix the Error 0x8007016a: ‘The cloud file provider is not running .’

How to Remove ‘The Cloud File Provider not Running’ Error Message

Do not be daunted by the error messages that come with this problem. After all, the solutions you can try are simple and easy to follow. Here are the methods you can use:

  1. Uninstalling OneDrive
  2. Unlinking your Microsoft account from OneDrive
  3. Resetting OneDrive

Solution 1: Uninstalling OneDrive

To remove OneDrive from Windows 10, you can use an elevated version of Command Prompt. Here are the steps:

  1. On your keyboard, press Windows Key+S.
  2. Inside the Search box, type “Command Prompt” (no quotes).
  3. Go to the results, then right-click Command Prompt.
  4. RECOMMENDED

    Protect PC from Threats with Anti-Malware

    Check your PC for malware your antivirus may miss and get threats safely removed with Auslogics Anti-Malware

    Auslogics Anti-Malware is a product of Auslogics, certified Microsoft® Gold Application Developer
    DOWNLOAD NOW
    Select Run as Administrator from the context menu.
  5. If prompted to give permission to the app, click Yes.
  6. If you cannot resolve the
    problem yourself, you can
    ask our certified PC technicians for immediate assistance in the chat right on this page.
  7. Once Command Prompt is up, execute one of the commands below.

Note: Choose the appropriate command line for the architecture of OneDrive on your computer.

For x64: %Systemroot%\SysWOW64\OneDriveSetup.exe /uninstall

For x86: %Systemroot%\System32\OneDriveSetup.exe /uninstall

  1. After running the command line, get the latest version of OneDrive and install it on your PC.

Solution 2: Unlinking your Microsoft Account from OneDrive

For this method, you need to unlink your Microsoft account, then set it up again. To proceed, follow the instructions below:

  1. Launch the Activity Center by clicking the OneDrive icon.
  2. Click More, then choose Settings.
  3. Now, make sure you are on the Account tab.
  4. Click Unlink this PC.
  5. You will see a window which says, “Welcome to OneDrive.” Follow the instructions on the wizard to set up your Microsoft account on OneDrive.

Solution 3: Resetting OneDrive

Another option you can try is resetting OneDrive on your Windows 10 computer. To do that, you need to follow these steps:

  1. On your keyboard, press Windows Key+R. Doing so will open the Run dialog box.
  2. When you see the Run dialog box, type “%localappdata%\Microsoft\OneDrive\onedrive.exe /reset” (no quotes) inside the text field.
  3. Hit Enter on your keyboard.

After following the steps, check if you are able to move files to OneDrive successfully.

Pro Tip: If you’re in the habit of sharing files online, you should ensure that you have adequate protection against online viruses and malware. While Windows Defender is reliable in detecting common threats, it can miss more complex attacks. So, we encourage you to use a powerful tool like Auslogics Anti-Malware. This software program can spot malware and viruses no matter how discreetly they operate in the background.

Which cloud storage service do you prefer?

Share your answer in the comments below!

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.
20
off
Your first order from Auslogics

Want 20% off right now? Subscribe to our newsletter and save!

You will immediately get a 20% discount coupon via email, and we will send you the Auslogics newsletter to notify of great discounts, new releases, helpful PC tips and giveaways.

Please enter a correct email address
Almost done! Please check your mailbox and confirm your address.

IMPORTANT: Auslogics values your privacy and will not disclose your information to any third parties. Every email includes an unsubscribe link, so you may unsubscribe any time. All personal data you provide to us is handled in accordance with applicable laws, including the European GDPR. Please see our Privacy Policy for more details.

Share it:
Do you like this post?
1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)
Loading...

GET LIVE HELP WITH PC ISSUES

Call us toll-free

US & Canada 1-888-257-4137

UK 1-800-041-8199

Australia 1-800-370-543

Chat with us online

Prefer us to call you back? Give us your phone number via chat

Fix your PC in THREE easy steps

Step 1

Call us or chat with us. Our agents are online around the clock

Step 2

We will remotely access your device, provide you with free diagnostics, and discuss repair options

Step 3

Sit back and watch. Most problems will be fixed immediately within less than an hour

Watch how it works or learn more about our service here