How to fix the MTP USB Device Driver Failed issue on Windows 10?

By Eunice Samson | October 3, 2018 |

greater than 4 minutes

You probably found this article because you’re having trouble connecting your smartphone to your PC. Perhaps, you’re seeing an error message which says, “MTP USB Device Failed.” Well, do not panic. Thankfully, there are many other Windows users who have experienced this problem. As such, there are plenty of solutions available to help you fix MTP USB driver problems on Windows 10.

What is Media Transfer Protocol (MTP)?

Media Transfer Protocol, or more commonly known as MTP, is a communication method that is specifically designed for the efficient transfer of video and audio files. It is included in the features released with the Windows Media platform. So, if you own a smartphone, portable media player, or tablet, it is likely that your device supports MTP. Most Android users have seen this feature in the Settings section of their gadget.

If a consumer electronic device is capable of handling audio formats and movie clips and it can be plugged into a USB port on a PC, it likely supports the MTP protocol. Here are some of the portable electronic devices that use MTP:

  • Smartphones and cell phones
  • Tablet computers
  • Digital cameras
  • MP3 players
  • PMPs
  • Other multimedia devices

Typically, these devices come with a USB cable which you can connect to a computer. On the other hand, it is worth noting that the MTP protocol can be used for different types of interface. For instances, some devices supporting this feature have a FireWire port. In other operating systems, MTP can be used over a TCP/IP network or via Bluetooth technology. However, in this article, we are going to teach you how to fix the ‘MTP USB Driver Failed’ error on Windows 10.

Initial Troubleshooting: Checking your Hardware

Before we proceed with the solutions, the first thing you must do is ensure that there is nothing wrong with your hardware. So, try connecting your device to a different USB port, then check if you still get the same error message. If you are able to determine that your hardware does not have issues, remember to enable the debugging settings in your mobile phone, then proceed to the solutions below.

Solution 1: Updating the MTP USB Driver

If there is nothing wrong with your hardware, then it is likely that you are using the wrong driver. So, you need to get the right drivers for your video card. You can do this manually, but the process involves going to the manufacturer’s website and searching for the latest driver that is compatible with your system version. On the other hand, you can always choose the easier path, which is to automate the process by using Auslogics Driver Updater.

You are always welcome to provide your feedback.

All you have to do is activate this program, then with one click of a button, it will automatically recognize your system and find the right drivers for it. The best part is, it addresses all driver-related issues in your computer—not just the one which caused the MTP problem. So, once the process is complete, you will notice a significant improvement in the performance and speed of your PC.

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Solution 2: Gaining Administrative Rights via Command Prompt

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problem yourself, you can
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It is possible that you’re having trouble using the MTP protocol because you do not have administrative rights on your computer. You can fix this by following the steps below:

  1. On your keyboard, press Windows Key+S.
  2. Type “cmd” (no quotes).
  3. Right-click Command Prompt in the results, then select Run as Administrator.
  4. If prompted to give permission to Command Prompt, simply click Yes.
  5. Once Command Prompt is up, paste the following command:

 

net localgroup Administrators local service /add

Type net localgroup Administrators local service /add and hit Enter.

 

  1. Hit Enter.
  2. Now, check if you can plug your device to your computer.

Solution 3: Repairing your Registry Settings

It is also possible that there are faulty entries in your registry. So, one of the ways to fix MTP USB driver problems on Windows 10 is to repair the problematic keys. However, before you proceed, make sure you create a backup of your registry. Keep in mind that this is a sensitive database. Even making the smallest mistake can prevent you from booting your system properly. To repair your registry settings, follow the steps below:

  1. Launch the Run dialog box by pressing Windows Key+R on your keyboard.
  2. Now, type “regedit” (no quotes) inside the Run dialog box. Press Enter to proceed.
  3. Once the Registry Editor is up, navigate to this path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control/Class.Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control/Class.
  4. Press Ctrl+F on your keyboard, then search for Portable Devices.
  5. Go to the right pane. You should see the (Default) value Portable Devices here.
  6. If you see UpperFilters, right-click it. Select Delete from the options. If you’re not seeing this option, then this solution may not be suitable for you. We recommend moving on to the next solution.

Solution 4: Installing the MTP Porting Kit

Some users reported that installing the MTP Porting Kit had helped them resolve the issue. So, it won’t hurt if you try doing the same. Here are the steps:

  1. Go to Microsoft’s official website, then download the MTP Porting Kit.
  2. Double-click the installation file to run it.
  3. Use the USB cable to plug your device to your computer. Check if the error persists.

Note: If you already had the MTP Porting Kit installed on your PC, you simply need to update it to ensure that it will function properly.

Which of the solutions helped you fix the MTP driver issue?

 

Share your answer in the comments section!

 

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.
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