Ultimate PC optimizer: Save 30% on Auslogics BoostSpeed right now!

How to troubleshoot Microsoft Store error 0x80131500 on Windows 10?

By Tobenna Nnabeze | February 3, 2020 |

greater than 11 minutes

Link copied

Microsoft Store is a useful feature in the Windows operating system. It allows you to download and update various applications on your PC.

Sometimes, however, you can encounter certain issues. One that users have been complaining about is the error 0x80131500.

What Is Windows Store Error Code 0x80131500?

When you try to launch Microsoft Store or use it to update your apps or download new ones, you get an error message that says, “Try that again – Something happened at our end. Waiting a bit might help. The error code is 0x80131500 in case you need it.”

This can be quite annoying.

Although Microsoft has acknowledged the problem, users continue to encounter it.

How to Fix Windows Store Error 0x80131500

There’s no one thing that can be said to be the cause of the error, which means that you’ll have to try a number of fixes to get it resolved. But don’t worry, we’ll provide you with detailed steps to make it easy for you.

The solutions presented here have worked for other users and will do the trick for you as well.

How to Get Rid of Error 0x80131500 on Windows 10:

  1. Run the Windows Store Troubleshooter
  2. Reset the Microsoft Store cache
  3. Check your date and time settings
  4. Change the region settings on your computer
  5. Change your internet connection
  6. Create a new user account
  7. Re-register the Microsoft Store app via PowerShell
  8. Modify your DNS settings
  9. Run System File Checker (SFC) and DISM
  • Sign out of Xbox
  • Perform a clean boot
  • Temporarily disable the firewall on your antivirus program
  • Replace your wireless adapter

You might not need to try all of these fixes. Just a few of them may be sufficient in resolving the issue, and then you can go ahead and download or update your apps on the Store.

Let’s get started, shall we?

Fix 1: Run the Windows Store Troubleshooter

Microsoft has provided a dedicated troubleshooter on their main support website. You can use it to fix various issues with Windows Store apps and the Windows Store itself.

Here’s what you have to do:

    1. Go to your browser and use this link to download the Microsoft Store troubleshooter.
    2. Once the download is complete, open the file and follow the instructions displayed on the screen to run the troubleshooter. It will fix detected issues automatically without any extra effort on your part.

There’s also a built-in Windows utility you should try as well.

Follow these easy steps:

  1. Press the Windows logo key + R combination on your keyboard to invoke the Run dialog.
  2. Type ‘Control Panel’ in the text box and click the OK button or press Enter.
  3. In the window that opens, ensure that ‘Category’ is selected under the ‘View by:’ drop-down displayed in the top-right corner of the screen.
  4. Now, click on System and Security.
  5. Under ‘Action Center’, click on ‘Troubleshoot common computer problems.’
  6. Click on Hardware and Sound and then type ‘Windows Start apps’ in the search bar. Click on the option that appears in the search results.
  7. In the dialog that opens, click the ‘Advanced’ link and make sure that the checkbox is marked for ‘Apply repairs automatically.’
  8. Now follow the on-screen instructions to run the troubleshooter. Wait for the scan to complete and then try using Microsoft Store. See if the Error 0x80131500 has been resolved.

Fix 2: Reset the Microsoft Store Cache

The problem you are experiencing could be due to issues with the Store cache. This affects not only the Microsoft Store but also the Windows Update service. You can fix it by running a simple command in an elevated Command Prompt.

Follow these easy steps:

  1. Go to the Start menu.
  2. Type CMD in the search bar.
  3. Right-click on Command Prompt in the results and select Run as administrator.
  4. Click ‘Yes’ when presented with the User Account Control (UAC) prompt.
  5. Now, in the window that opens, type ‘wsreset’ (don’t include the inverted commas) and press Enter to execute it.
  6. Wait for the reset process to complete and then close the window.

Alternatively, instead of going through the steps above, simply go to the Start menu, type ‘wsreset’ in the search bar and then click the “wsreset – Run command” option that appears in the results.

Another way is to invoke the Run dialog (Windows key + R) and type ‘WSReset.exe’ in the text field. Then click OK or press Enter. Once Windows Store and Command Prompt open together, it means the cache has been reset.

Afterwards, restart your computer for the changes to take effect and then check if the issue has been resolved.

Fix 3: Check Your Date and Time Settings

Make sure the date and time on your computer are correct. If they are not and you try to connect to the Microsoft Apps server, there’ll be a discrepancy causing the error you are facing.

Follow these steps:

  1. Open the Settings app by pressing the Windows logo key + I combination on your keyboard.
  2. Click on Date and Time. It is displayed under ‘Time and Language.’
  3. On the right-hand side of the window, click the toggle to turn on ‘Set time zone automatically.’ However, if this does not match your time zone, then toggle off the option. Go to the ‘Time zone’ drop-down and select the correct time zone.
  4. Click the toggle to turn on the option that says ‘Set time automatically.’

After you’ve completed these steps, move on immediately to the next fix to set the region for your device.

Fix 4: Change the Region Settings on Your Computer

According to some users, they were able to resolve the issue by changing the region for their device. It’s been reported that you may not be able to connect to Store services if your region is not set to the United Kingdom, the United States, or Canada.

Follow the procedure below:

  1. Open the Settings app as already described in the previous fix.
  2. Click on Time and language and select Region and language.
  3. In the right-hand panel, expand the drop-down under ‘Country or region’ and select any of the regions mentioned above (i.e. UK, US, or Canada).
  4. Restart your computer and see if the issue has been resolved.

Note: Another way of setting your region is via Control Panel. Here’s how:

  • Press the Windows logo key + R combination on your keyboard to bring up the Run dialog.
  • Type ‘Control Panel’ in the text box and click Ok or press Enter.
  • Make sure ‘Category’ is selected in the ‘View by:’ drop-down displayed in the top-right corner of the window.
  • Click on Clock, Language and Region.
  • Click Change location. It is displayed under Region.
  • Under the Location tab, expand the ‘Home location:’ drop-down and select the United States or the United Kingdom or Canada.
  • Click Apply > Ok and then restart your computer.

Fix 5: Change Your Internet Connection

Another solution is to switch to Wi-Fi if you are using Ethernet and vice versa.

You can also try tweaking your internet options by following the steps presented below. See if there’ll be a positive result. However, you should take note of the current settings so that you can change them back in case the tweak makes no difference.

  1. Go to the Start menu and type ‘Internet options’ in the search bar. Click on the option from the results.
  2. Go to the Advanced tab.
  3. Scroll down the list and unmark the checkboxes for ‘Use SSL 3.0’, ‘Use TLS 1.0’, and ‘Use TLS 1.1.’
  4. Now, mark the checkbox for ‘Use TLS 1.2.’
  5. Click Apply > Ok.
  6. Close the window and restart your computer.

Fix 6: Create a New User Account

The error you are dealing with could be as a result of a corrupt user profile. To know for sure, create a new user account and see if you can open the Microsoft Store and download apps successfully.

Follow these easy steps:

  1. Open the Settings app by pressing the Windows logo key + I combo on your keyboard.
  2. Go to Accounts and then click on ‘Family and other users.’
  3. Now, click the option that says ‘Add someone else to this PC’ (It has the + icon just beside it).
  4. If you cannot resolve the
    problem yourself, you can
    ask our certified PC technicians for immediate assistance in the chat right on this page.
  5. Click on the ‘I don’t have this person’s sign-in information’ link and then click ‘Add a user without a Microsoft account.’
  6. Choose a username and enter a password for the new account.
  7. Click the Next button.
  8. You can now switch to the new account and see if the issue will still occur in Microsoft Store.

Fix 7: Re-Register the Microsoft Store App via PowerShell

Follow these easy steps:

  1. Go to the Start menu.
  2. Type ‘PowerShell’ in the search bar and right-click on the option when it comes up in the results.
  3. Select Run as administrator.

Alternatively, skip Steps 1 through 3 and simply right-click on the Start icon or press the Windows logo key + X combination on your keyboard to invoke the WinX menu. Locate Windows PowerShell (Admin) in the list and click on it.

  1. Click the Yes button when the User Account Control (UAC) prompt comes up.
  2. Now, in the window that opens, copy and paste the following command and then press Enter to execute it and re-register the Windows Store app:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

  1. Once the process is complete, close the window and restart your computer. Check if the issue has been resolved.

Fix 8: Modify Your DNS Settings

You may be able to resolve the error 0x80131500 by changing your DNS settings. Here’s how:

  1. Right-click on the Start icon and then click on Control Panel from the menu that opens.
  2. In the Control Panel window, make sure that ‘Category’ is selected in the ‘View by:’ drop-down. Then click on Network and Internet.
  3. Click on Network and Sharing Center.
  4. Click on Change adapter settings on the left-hand side of the page that opens.
  5. Right-click on your current connection and select Properties from the context menu.
  6. Mark the checkbox for Internet Protocol Version 4 (TCP/IPv4). Select it and then click the Properties button.
  7. In the box that opens, select the option that says ‘Use the following DNS server addresses.’
  8. Now, to use OpenDNS, type 208.67.222.222 in the ‘Preferred DNS server box’ and 208.67.220.220 in the ‘Alternate DNS server’ box.
  9. Click the OK button and close the window.

Once you’ve completed these steps, check if the Store issue has been resolved. If it persists, you can try using the Google Public DNS instead and see if that helps. To do so, repeat the above steps and enter 8.8.8.8 as ‘Preferred DNS server’ and 8.8.4.4 as ‘Alternate DNS server.’

Fix 9: Run System File Checker (SFC) and DISM

Corrupt system files could be the cause of the issue you are dealing with. An SFC scan will detect and attempt to repair such files. Follow these easy steps to run it:

  1. Press the Windows logo + X combination on your keyboard to invoke the WinX menu.
  2. Locate PowerShell (Admin) or Command Prompt (Admin) from the list and click on it.
  3. Click the Yes button when presented with the User Account Control (UAC) prompt.
  4. In the window that opens, type or copy and paste ‘sfc /scannow’ (don’t include the inverted commas) and press Enter to run the command.

Note: if you are to type the command, make sure you leave a space between ‘sfc’ and ‘/scannow.’

  1. Wait for the scan to complete. It will take a while, so make sure your battery has enough power or plug in your charger.

If the results show that some corrupt files were detected but could not be repaired, then you’ll have to run a DISM (Deployment Image Servicing and Management) scan. Here’s how:

  1. Open Command Prompt with admin rights as shown above.
  2. Type or copy and paste ‘DISM /Online /Cleanup-Image /RestoreHealth’ (don’t include the inverted commas) in the window and press Enter to execute it.
  3. Wait for the process to complete. Again, it will take a while (could be up to 20 minutes or more) depending on your system.
  4. Once it’s done, run the SFC scan once more.

You can now check if the error has been resolved.

Fix 10: Sign Out of Xbox

According to some users, they were able to resolve the error by signing out of the Xbox app on their PC. You can, therefore, give this a try and see if it helps.

Fix 11: Perform a Clean Boot

A clean boot will start your operating system with a minimal set of startup programs. This will help you determine whether there’s a program that runs in the background and interferes with Microsoft Store.

Follow these easy steps:

  1. Go to the Start menu.
  2. Type ‘msconfig’ in the search bar and click on System Configuration from the search results.

Alternatively, you could open the Run dialog (Windows key + R), type ‘msconfig’ in the text box and then press Enter or click OK.

  1. Go to the Services tab in the System Configuration dialog box that opens.
  2. At the bottom of the page, mark the checkbox for ‘Hide all Microsoft services.’
  3. Now, click the ‘Disable all’ button.
  4. Go to the Startup tab and click the link that says ‘Open Task Manager.’
  5. Under the Startup tab in Task Manager, right-click on each of the listed items and select Disable.
  6. Close the Task Manager window and then click the OK button in the System Configuration dialog box.
  7. Restart your computer.

Once your PC restarts, check if the Microsoft Store error will still appear. If it doesn’t, it means that one of the programs you disabled is the culprit.  Now, repeat the above steps and enable them one after the other until you find the one that’s causing the issue. You can then remove it entirely from your PC.

Afterwards, you’ll have to reset your computer to start normally again. Here’s how:

  1. Go to the Start menu and type ‘msconfig’ in the search bar.
  2. Select System Configuration from the results.
  3. Go to the General tab and unmark the checkbox for ‘Hide all Microsoft services.’
  4. Click the ‘Enable all’ button.
  5. Go to the Startup tab and click on Open Task Manager.
  6. Under the Startup tab, right-click on each of the items and select Enable.
  7. Click OK and then click Restart when prompted to restart your computer.

Fix 12: Temporarily Disable the Firewall on Your Antivirus Program

Your antivirus could be preventing Microsoft Store from functioning properly.

If the program has a built-in firewall, try disabling it and then check if that resolves the issue. If the error persists afterwards or you can’t find the firewall feature, then you should consider disabling the antivirus itself.

However, the error might still occur even after you’ve disabled the firewall or antivirus. In this case, you should consider uninstalling the antivirus completely. This might help in resolving the error.

It is important to always have strong security software on your PC to protect your system and personal data. We, therefore, suggest you switch to a different antivirus if the one you currently have interferes with your Windows applications.

We recommend you get Auslogics Anti-Malware. It’s one of the best solutions on the market. The tool was designed by a certified Microsoft Silver Application Developer. This means that it won’t conflict with system operations.

Fix 13: Replace Your Wireless Adapter

According to some users, the issue in discussion was caused by a problematic wireless adapter. Your internet connection might work fine, but you won’t be able to use the Microsoft Store.

Therefore, try switching to a different wireless adapter and see if that will make a difference.

The Microsoft Store error 0x80131500 is annoying to come across as it prevents you from getting the latest updates for the apps on your PC. You also can’t download any new apps.

But by the time you try a few of the fixes we’ve presented here, you should be able to resolve the issue permanently.

You can leave a comment in the section below to let us know the fix that worked for you. Also, feel free to share your thoughts if you have any questions or suggestions.

We’ll like to hear from you.

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.

GET LIVE HELP WITH PC ISSUES

Call us toll-free

US & Canada 1-888-257-4137

UK 1-800-041-8199

Australia 1-800-370-543

Chat with us online

Prefer us to call you back? Give us your phone number via chat

Fix your PC in THREE easy steps

Step 1

Call us or chat with us. Our agents are online around the clock

Step 2

We will remotely access your device, provide you with free diagnostics, and discuss repair options

Step 3

Sit back and watch. Most problems will be fixed immediately within less than an hour

Watch how it works or learn more about our service here

Ad Blocker Detected

Ad blockers may interfere with some important blog features, such as comments, images, etc.

Please consider disabling your ad blocker so you can have the best experience on this website.

Got it