While trying to perform certain actions on their Windows 10 computer, users encountered different error messages. There is nothing funny about these issues because they prevent you from carrying out important tasks. While it is possible to rectify them, understanding what they are or how they come about plays a vital role in resolving them easily.

One of the common Windows 10 errors comes up with a message saying, “Oops. your selected image failed to load.” According to the complaints, this issue usually appears while users try to use Gmail. Others encounter this error message while using their browser. Whichever group you find yourself in, you’ll likely want to know how to remove the ‘Oops. your selected image failed to load’ message.

While Gmail remains a popular webmail service among individuals and companies alike, it is far from perfect. This means that it has some issues that might pop up from time to time. There are several reasons why the ‘Oops. your selected image failed to load’ error might occur on your Windows 10 PC. In this article, we will look at some of these factors and give you solutions that will let you out of this peculiar problem.

Why are you seeing the ‘Oops. your selected image failed to load’ error message on your PC screen? Let us find out.

What Does ‘Oops Your Selected Image Failed To Load’ Issue Mean?

When you encounter this issue on your Windows 10 device, it could mean a few things. For one, it could mean that there is a problem with specific extensions on your computer. To resolve this, you need to disable the extension causing the error. When the issue has to do with your browser extensions, the message may say, “Oops. your selected image failed to load in Gmail.”

Another thing that can lead to this problem popping up on your PC is an antivirus interfering with your system or browser. When this happens, you may see a message that reads, “Oops, your selected image failed to load Windows 10.” This error type is commonly seen with specific third-party antivirus apps.

You can also find yourself facing this error if you have suspicious applications or malware installed on your system. These malicious apps can be sneaky and can evade detection by your regular antivirus program. This means that you have to use the right anti-malware tool to fish them out. Not to worry, you will learn how to do that in the next section.

Factors that can cause this error on your Windows 10 PC include:

  • Broken, corrupt, or faulty extensions
  • An antivirus application interfering with the browser or system
  • Suspicious applications or malware installed onto your computer without your knowledge

Now that we have a better understanding of what the ‘Oops. your selected image failed to load’ error message is all about, let us move to the solutions.

How To Fix the ‘Oops Your Selected Image Failed to Load’ Error

There are various ways to fix the ‘Oops your selected image failed to load’ error message on your Windows 10 PC. However, the method that will work for you will depend on the factors causing the problem on your computer. Because of this, it is not possible to know which of the fixes will work for you.

You necessarily do not have to apply each of the solutions in this guide. However, you have to try each of them one after the other until you get to the one that works for you. Here is a list of recommended fixes that will help you rectify this problem on your PC:

  1. Check if Your Antivirus Is Causing an Interference
  2. Scan for Hidden Malware
  3. Launch Your Chrome Browser in Incognito Mode
  4. Remove the Faulty Extensions
  5. Ensure That Your Browser Is Updated
  6. Clear Your Browser Cache
  7. Remove Any Suspicious Apps on Your System
  8. Reset Your Chrome Browser
  9. Uninstall and Reinstall Chrome or Install A Different Browser
  10. Try Using an Email Client

Let us take a look at these methods in detail.

Solution 1: Check if Your Antivirus Is Causing an Interference

While your antivirus is meant to secure your computer from threats, sometimes, it can impede the device’s normal functions. When this happens, it can lead to a lot of problems. If your antivirus app interferes with the browser or system operations, it can cause the ‘Oops your selected image failed to load’ error message to appear.

In such cases, it is recommended that you disable some features on your antivirus that could be causing this problem. Many users have reported that applying this method helped them resolve this issue.

If the problem persists even after you have turned off certain features, then you should try disabling the antivirus program. If this fails to work, then you may have to go all the way and remove the third-party antivirus from your computer entirely.

Many Windows 10 users have reported Avast as one of the antivirus apps that can cause this problem. However, there are other antivirus programs that can bring about this issue as well. To figure out if your antivirus is to blame, uninstall the application and check to see if the problem goes away. If the error message does not reappear, that confirms that your antivirus is the culprit.

This is why it is crucial to choose the right security tool for your Windows device. You can download and install Auslogics Anti-Malware, which has been proven to work seamlessly at locating sneaky malicious codes.


Protect PC from Threats with Anti-Malware

Check your PC for malware your antivirus may miss and get threats safely removed with Auslogics Anti-Malware

Auslogics Anti-Malware is a product of Auslogics, certified Microsoft® Silver Application Developer

Solution 2: Scan for Hidden Malware

Now that you understand the importance of choosing the right security tool for your computer, it is time to check for harmful applications. If uninstalling your antivirus did not fix the error, then you have to scan your PC for malware. These malicious files create a lot of trouble when left unchecked. One of the issues they can cause includes the ‘Oops. your selected image failed to load’ error. So, the next obvious step is to get an application designed specifically for this purpose.

Sometimes, even your regular antivirus tool can miss malware hidden in your system. This is because these threats are designed to be sneaky and discreet. To find and remove them, you need to install a complementary program that can work alongside your regular antivirus app.

For example, Auslogics Anti-Malware is a complementary tool that detects any threats that have evaded detection from your regular antivirus app. It adds an extra layer of protection to your system and works without conflicting with any security program already installed on your computer.

If malware is causing the ‘Oops. your selected image failed to load’ error on your device, Auslogics Anti-Malware will locate and remove them. It works by checking your system memory and analyzing suspicious entries in the registry. It also tracks auto-start items and cookies that may be collecting your private data without your permission.

What’s more, Auslogics Anti-Malware scans your browser extensions for suspicious behavior. Considering that this error can be caused by faulty extensions, this tool comes in handy. It locates any browser extension that is behaving abnormally and provides you with a detailed report. In addition, the app allows you to add detected files to a quarantine list. This way, you can always restore them if you need to.

Auslogics Anti-Malware comes with three distinct modes:

  • Quick Scan: Performs a fast analysis of common locations where threats can be found.
  • Deep Scan: Performs a more extensive scan of your entire system, including the registry, to detect items that may pose risks and cause unexpected errors.
  • Custom Scan: This allows you to choose specific folders that you want to scan for threats.

For the purpose of fixing the ‘Oops. your selected image failed to load’ error, users recommend that you use the Deep Scan mode. Once the analysis is complete, check to see if the error has been fixed.

Solution 3: Launch Your Chrome Browser in Incognito Mode

According to users who have been able to resolve this error on Windows 10, your browser extension can cause this problem as well. To fix this, you need to launch your Chrome in Incognito Mode.

If you do not already know this, Incognito Mode does not save your browsing history and caches. In addition, it does not enable any extensions that are already active on your normal browser mode. This makes it an excellent way to troubleshoot extension-related errors on your PC.

To launch your Chrome browser in Incognito mode, follow these steps:

  • Once you open your Chrome browser, select the Menu button located at the top-right corner of the window.
  • Click on the New Incognito Window option. Alternatively, press the shortcut Ctrl + Shift + N to open Incognito Mode quickly.
  • In the new browser window that comes up, visit Gmail to see if the error has been resolved.

If the issue does not reoccur, this means that one of your extensions is faulty and needs to be removed or disabled. However, if the error message pops up again, move to the next solution.

Solution 4: Remove the Faulty Extensions

To ensure that there are no problematic extensions on your browser, it is recommended that you disable all of them. If this stops the error, the next step is to try recreating the problem by enabling each of them one after the other.

To disable the extensions, follow these steps:

  • Select the Menu icon located at the top-right corner of the screen and then click on More.
  • From here, choose Extensions from the options. This will bring up the list of extensions on your browser.
  • Go to the extension you wish to disable and toggle off the switch next to it. Repeat this for all the extensions.

Once you are done disabling the extensions, restart your Chrome browser and check if the error has been fixed. If the issue does not reoccur, it means that there is a problematic extension you need to remove.

To figure out the specific one causing the error, enable the extensions one after the other while checking your Gmail. Once you’ve identified the problematic extension, keep it disabled or remove it permanently. However, if this error persists even after disabling your extensions, it is evident that they are not the problem. Check the next solution.

Solution 5: Ensure That Your Browser Is Updated

Updates are regularly released to address or fix security leaks or bugs present in an application. When your app is outdated, it may misbehave and throw up errors. Users have reported that updating their Chrome browser was helpful in resolving this issue. If your auto-update is enabled, Chrome will update itself automatically. However, there are times when you need to check for updates manually.

To ensure your Chrome is up to date, follow these steps:

  • Click on the Menu button located at the top right corner of the browser window and choose the Help option.
  • From here, click on About Google Chrome.
  • On the new page that opens, Chrome will automatically search for available updates, which you can download and install.

Once Chrome is updated, the problem should be fixed.

Solution 6: Clear Your Browser Cache

As you surf the Internet with your browser, it stores up a lot of temporary files on your PC. It uses this information to load certain pages faster as well as run operations smoothly. However, these files can get corrupted and lead to the ‘Oops. your selected image failed to load’ error message popping up on your screen. To figure out if you have a corrupt file stored up in your cache, users recommend clearing it up.

To clear up the cache, follow these steps:

  • Go to the top-right corner of the window and click on the Menu icon. Select Settings from the options.
  • Once the Settings window opens, scroll down to locate and click on Advanced.
  • Click on the Clear browsing data option.
  • From here, go to Time Range and set it to All Time. Now, select the Clear Data button.
  • Wait patiently while the PC completes the cache-clearing process. Once it is done, restart your browser and check to see if the issue has been resolved.

This is not the most common solution, but users have reported they were able to remove the error with it.

Solution 7: Remove Any Suspicious Apps on Your System

There are certain apps that can interfere with system functions. Whether you downloaded them accidentally or intentionally, you have to find and remove them from your PC. These applications can even install junk files, which can affect your browser and cause the ‘Oops. your selected image failed to load’ error message.

To resolve this problem, you need to uninstall suspicious apps that you do not remember installing on your computer. To ensure that you remove them, including any registry entries, you can use Auslogics BoostSpeed Uninstall Manager. This program will get rid of the unwanted apps and any stubborn residual files.

If doing this does not resolve the problem, try the next solution.

Solution 8: Reset Your Chrome Browser

You can also encounter this error on your computer if there are problems with your profile or Chrome browser settings. To get this fixed, you have to reset your Chrome to its default settings. You can easily do this with the following steps:

  • Open the Menu icon and scroll down to Settings. Once you open the Settings tab, locate and click on Advanced.
  • Now, go to the Reset and Clean Up section and select the Reset Settings option.
  • A prompt box will appear asking you to confirm your selection. Click on the Reset button to execute the command.

Wait patiently while Chrome resets to default. Once it is done, it will clear your browsing history, settings, and even extensions.

Note: Ensure that the Syncing option is enabled before you perform a reset. This way, you can easily restore to the previous state if you change your mind or if the reset option does not resolve the issue.

Solution 9: Uninstall and Reinstall Chrome or Install a Different Browser

There may be issues with your browser installation. If this is the case, it can cause your browser to misbehave and lead to this error. To fix it, you can choose to uninstall your Chrome browser and reinstall it all over again.

Alternatively, you can download and install a different browser. Firefox, Opera, and Microsoft Edge are all excellent options.

Solution 10: Try Using an Email Client

If you find that this error only occurs when you open Gmail on your PC, then you might want to consider using an email client. These are handy tools that help you to organize your emails. You can have your different mails in one email client application. Imagine having your Yahoo, Gmail, and Outlook emails all in one place.

An efficient email client that you can try is Mailbird. It supports multiple accounts and is a great way to organize and classify your emails. If you handle different emails, this tool is a must-have.


That is it! We have explored the recommended solutions employed by users to fix the ‘Oops. your selected image failed to load’ error message on Windows 10. We believe this will help you get rid of the issue on your PC as well.

If you have any questions or suggestions, you can drop them in the comment section below.