How to resolve Samsung printer problems on Windows 10?

By Alexandra Bagratian | July 3, 2018 |

greater than 3 minutes

‘A printer consists of three main parts:

the case, the jammed paper tray

and the blinking red light’

Dave Barry

If you cannot use a Samsung printer after Windows 10 Version 1803 Update, there is no need to worry: in this article, you will find a list of proven tips on how to fix Samsung printers problems on Windows 10. So, it is time to troubleshoot printer issues after Windows 10 April Update:

  • Make sure it is not a hardware problem

First and foremost, check if your printer works when connected to another computer. There is always a chance of a hardware issue, so save yourself a lot of time and effort by ruling it out in the very beginning.

  • Check if your Samsung printer is detected

The chances are your Windows 10 cannot actually ‘see’ the printer in question, so you should help it with that:

  1. Open your Start menu and proceed to Settings.
  2. Click on Devices and select Printers & Scanners.
  3. Check if you can see your printer in the list of available devices.
  4. If not, click on Add a printer or scanner.
  5. Wait until your OS locates the desirable printer.
  6. If it fails to do that, select ‘The printer that I want isn’t listed’.
  7. Then select ‘My printer is a little older. Help me find it.’
  8. Windows will search for your device again.

We hope your printer is up and running now.

  • Disable your antivirus

Many users have reported that their antivirus tools block Samsung printers after Windows 10 Version 1803 Update. It is a good idea to check if that is your case. As such, temporarily disable your security solution and see if this has resolved your issue. If it has, configure the software to consider your printer a safe device or switch to another tool to protect your computer. For instance, Auslogics Anti-Malware is designed to keep malware out without creating hardware or software conflicts.

Keep malware out with Auslogics Anti-Malware

  • Run special troubleshooters

Luckily, your Windows 10 has a whole arsenal of troubleshooters aimed at tackling multiple issues that may crop up on your PC. There are two tools that you might find particularly helpful in your case:

  1. Press the Windows logo + I keyboard shortcut.
  2. Once the Settings app is up, click Update & Security.
  3. Navigate to Troubleshoot.

Go to the Troubleshoot section.

If you cannot resolve the
problem yourself, you can
ask our certified PC technicians for immediate assistance in the chat right on this page.

There you will find two troubleshooters that you should run one after another: the printer troubleshooter and the one for hardware and devices. We hope they will get your Samsung printer back on track.

  • Update your printer drivers

The point is, they may be too old to work well. You can update them manually: for this, you need to know the exact model of your device and what drivers it needs to function properly. Then you should go to the manufacturer’s website and search for the necessary software yourself. Please keep in mind that there is no room for error: installing the wrong driver can cause your system to malfunction.

You might as well simplify the process by using Device Manager. Here are the instructions for this:

  1. Right-click on the Windows logo icon on the taskbar.
  2. Select Device Manager from the menu.
  3. Locate your problematic Samsung printer.
  4. Right-click on it and select the Update driver option.
  5. Make Device Manager search for the driver you need online.

Let Device Manager search for your Samsung printer driver software online.

That said, the easiest way to resolve your driver issues is, by far, using dedicated software. For example, these days it is possible to update all your drivers in just one click with Auslogics Driver Updater. Thanks to this tool, you won’t have to worry about compatibility or safety issues.

Ensure that all your drivers are up to date

  • Fix Print Spooler

If all the fixes above have been to no avail, your Print Spooler might be having issues. Therefore, you should try clearing spooler files and restarting the service:

  1. Press the Windows logo key + S shortcut to open Search.
  2. Type Services into the Search area.
  3. Select the relevant result and go to the Services list.
  4. Locate Print Spooler. Double-click it. Select Stop and click OK.
  5. Go to Search again and input %WINDIR%\system32\spool\printers.
  6. Select the folder in question and empty it.
  7. Now go to Services again. Double-click Print Spooler.
  8. Select Start. Set the startup type to automatic and click OK to save the changes.

Now you know how to fix Samsung printers problems on Windows 10. If you are still having issues with your device, do not hesitate to leave a comment below – we are here to help you!

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.
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