Dealing with the ASUS camera not working problem can be frustrating, especially if it interferes with your camera’s functionality. 

But we’re here to support you, so you’re not alone in this situation. In this post, we’ll walk you through several simple solutions to address this issue and restore your ASUS laptop to normal operation. 

Let’s begin. 

How to Fix ASUS Laptop Black Screen

If you want to fix the “ASUS camera not working” error, go through the solutions below:

Solution 1: Check if Your Webcam Is Turned On

First, ensure your camera is enabled, and apps can use it. Here’s how to do it:

  • Open your Start menu and tap on the “Settings” gear. Alternatively, press “Windows key + I” to open the Settings. 
  • Click on “Privacy & security.”
  • Navigate to the left pane and select your camera.

Privacy and security Camera

  • Make sure the “Camera access” and “Let apps access your camera” settings are enabled.

Windows Camera Access

  • Locate the “Choose which apps that can access your camera” list.
  • Let all applications access your camera.

Privacy and Security Camera

Finally, run the app you want to record video with and check if it’s working. If the laptop camera black screen is still there, move on to the next solution. 


Related: Integrated Camera Troubleshooting: Laptop Camera Not Working


Solution 2: Check for Hardware Failure

You may be experiencing the laptop camera black screen error because your built-in ASUS webcam might have malfunctioned.

Here’s how to check it in Windows 10:

  • Type “troubleshooting” in the search bar and press “Enter.” 
  • Navigate to the top left corner and click on “View All.”
  • Select “Hardware and Devices” from the list and run the troubleshooter.

If there are any issues with your webcam, you’ll receive a report on them. Then, you’ll have to find possible ways to fix the problems. 

If no hardware-related issues have been found, proceed to the next solution.


Related: Hardware Problems Detected by Windows Memory Diagnostic Tool 


Solution 3: Change Your Exposure Settings

The app settings might be incorrect if the ASUS laptop black screen error occurs whenever your video recording software tries to access your webcam.

Let’s tweak them to resolve your video problems:

  • Run your recording software.
  • Go to the video settings section.
  • Navigate to “Exposure” and set it to “Automatic.”

Now, check if this setting has fixed your webcam video.


Related: How to Troubleshoot Camera App Error 0x200F4246 in Windows 10/11? 


Solution 4: Update Your Operating System

Persistent webcam black screen issues may mean your operating system needs immediate updating. Using the instructions below may get things in order:

  • Type “Windows Update” in the search bar and click to open.

Windows Update Settings

  • Check if there are any available updates. 

Windows Update You're up to date

  • If you see no updates, click the “Check for updates” button. Your Windows will look for them online and install them on your PC.

Windows Update checking for updates

Restart your PC after installation and see if the ASUS camera not working error has been resolved. 


Related: How to Manually Check and Install Windows Updates 


Solution 5: Reinstall Your Video Recording Software

This software might be corrupt if the ASUS camera only shows a black screen when using a specific app. Uninstalling and reinstalling this program may fix the problem.

Here’s how to do it:

  • Type “Control Panel” and click to open.
  • Go to the “Programs” section and click “Programs and Features.”

how to uninstall programs on windows 10

  • Locate the program and click “Uninstall.”

uninstall or change a program

 

  • Wait until the software is removed and restart your PC. 

Finally, install the app again and see if you can use your webcam. If you are still looking at your ASUS camera not working, proceed to the next solution. 


Related: How to Uninstall Programs and Delete Unnecessary Files in Windows 10


Solution 6: Update Your Drivers

You should repair your drivers to fix the ASUS camera not working issue. The webcam, graphics, and display drivers are likely faulty or outdated on your PC.

To get them back on track, you can use the built-in Device Manager tool:

  • Type “Device Manager” in the search bar and click on it 
  • Locate the driver you want to update and right-click on it.
  • Choose to update its software.

Device Manager Properties


Also Read: [EASY GUIDE] How to Update Device Drivers on a Windows 10 PC?


Use Auslogics Driver Updater

Update Your Drivers with Auslogics Driver Updater

Keep in mind that the Device Manager may let you down. So, if it fails to update your drivers, you can search for the latest versions online. However, this kind of quest is quite time-consuming. 

Besides, you may install the wrong driver software on your PC, likely leading to further issues. 

We recommend using Auslogics Driver Updater to save time and effort and fix all your driver problems with just one click.

Solution 7: Restart the Explorer.exe Process

Explorer.exe is responsible for managing the desktop and other programs on your laptop. If explorer.exe has trouble starting, you may experience theASUS laptop black screenerror. 

You should try restarting this process to see if that fixes the issue with your ASUS laptop. Here’s how to do it: 

  • Type “Task Manager” in the search bar and click to open. Alternatively, press “Control + Shift + Esc” to open the Task Manager. 

Task Manager App

  • Click on the “Details” tab and search for “explorer.exe.”

 Task Manager explorer.exe

  • Right-click on explorer.exe and select “End task.”

Task Manager explorer.exe end task

Restart the computer to see if the problem has been resolved. 


Related: Terminator 101: How to Kill All the Processes in Windows 10/11?


Solution 8: Perform a System Restore

ASUS laptop black screen can occur if you install new updates or programs. These changes may not be compatible with your system.

One way to fix it is to perform a system restore. Here’s how to do it:

create a system restore point Windows 10

  • Click “System Restore” in the ”System Protection” tab.

system properties

  • Click “Next.”

restore system files and settings

  • Follow the on-screen prompts to finish the system restore process.

Restart your computer to see if the ASUS “laptop screen is black” issue has been fixed.


Related: [FIXED] System Restore Not Working in Windows 10


Conclusion

Throughout this guide, we’ve discussed the solutions to the “ASUS laptop screen is black” problem. Go through the various fixes and find the one that works best in your situation.

Auslogics Driver Updater is an easy-to-use solution that can streamline the process of ensuring your camera performs at its best by effectively managing driver updates.

Using these solutions, you can easily resume your daily activities and fix the black screen issue on your ASUS laptop.

FAQ

What to Do If My Laptop Turns On, But the Screen Is Black?

If your laptop powers on but the screen stays black, there may be a typical problem. First, ensure the laptop is powered on properly and isn’t in sleep mode. Check if the laptop is working by connecting an external display if it’s still black.

Sometimes, the issue is with the display. Taking out the laptop’s battery and holding the power button for a few seconds would allow you to attempt a hard reset. It’s advisable to speak with an expert if these measures are ineffective because there is a chance that there is a hardware issue.

What to Do When Your ASUS Laptop Is Not Turning On?

First, make sure the power adapter is functional and charged. A dead battery can occasionally cause the “ASUS laptop screen is black” problem. Try a hard reset by removing the battery and hitting the power button if it still won’t turn on.

If it doesn’t work, contact the ASUS support for additional advice or consider having it professionally examined by an expert.

How Do I Unfreeze My ASUS Laptop?

Usually, it just takes a little patience to unfreeze an ASUS laptop. If your laptop stops working, try holding down the power button for ten seconds or so. This should trigger a shutdown. After a little pause, switch it back on.

If the issue still exists, press the Ctrl + Alt + Delete and select Task Manager to end unresponsive apps. If it fails, perform a hard reset.

How Do I Wake Up My ASUS Laptop?

Click any key on the keyboard or drag the mouse if it’s in hibernation or sleep mode. If it’s not responding, it may have a power problem or be in a deeper sleep state. Press the power button to wake it up, or attach the power adapter if the battery is low.

If you need further assistance, check out the handbook that came with your laptop or contact ASUS customer service.