How to fix ntkrnlmp.exe BSOD on Windows 10?

By Eunice Samson | January 16, 2019 |

greater than 2 minutes

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Many people have a love-hate relationship with Windows 10. While it is efficient and convenient, it is riddled with issues, with the ntkrnlmp.exe Blue Screen of Death (BSOD) error as one of the recent additions to the bulky list. It shows up randomly, making it difficult for users to identify what triggers it. If you’re experiencing the same issue, do not panic. In this post, we will teach you how to fix the ntkrnlmp.exe on Windows 10.

What Is the Ntkrnlmp.exe BSOD Caused By?

The ntkrnlmp.exe file is a legitimate Windows component. It stands for ‘NT Kernel, Multi-processor version,’ and its primary function is to manage the majority of low-level internal files. Suffice to say, it can be considered as one of the most critical Windows files.

In most cases, when you see the ntkrnlmp.exe BSOD, it is accompanied by a ‘CRITICAL PROCESS DIED’ error message. It is possible that the file has been infected by malware. On the other hand, this error message can be prompted by malfunctioning or corrupted graphics card drivers. Whatever the root cause of the issue may be, you can use our solutions below to get rid of the ntkrnlmp.exe error.

Solution 1: Perform a System Restore

One of the best ways to resolve this problem is by performing a System Restore. You simply need to go back to a previous restore point where the ntkrnlmp.exe error did not exist. If you do not have a habit of creating restore points, don’t worry because Windows automatically creates them for you. While this method does not affect your personal files and data, it can possibly remove your recently installed programs and drivers. Of course, you can still re-install them once you’ve removed the error.

Solution 2: Disabling C-States and EIST in BIOS

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For this solution, you need to access your PC’s BIOS. If you do not know how to do this, you can consult your user manual. Once you’ve accessed the BIOS of your computer, you can proceed to these steps:

  1. Go to Advanced, then look for the CPU Configuration option.
  2. Locate CPU Power Management, then disable these options:

Intel EIST

Intel C-State

  1. Save the changes you made, then exit BIOS.
  2. Restart your PC, then check if the ntkrnlmp.exe error is gone.

Solution 3: Access the Blue Screen Troubleshooter

Microsoft understands that Blue Screen of Death errors are common in Windows 10. As such, the tech company included a built-in troubleshooter designed to specifically address them. You can access the Blue Screen troubleshooter by following the instructions below:

  1. Open the Settings app by pressing Windows Key+I on your keyboard.
  2. Now, select Update & Security.
  3. Go to the left-pane menu, then click Troubleshoot.
  4. On the right pane, click Blue Screen.
  5. Click the Run the Troubleshooter button.

Complete the repair process by following the instructions on the wizard.

Pro Tip: As we’ve mentioned, it is possible that the ntkrnlmp.exe has been infected by malware. If you want to prevent the problem from springing up again, we suggest installing Auslogics Anti-Malware. This powerful security tool can detect threats and malicious programs you’d never thought existed.

What’s the next BSOD error you’d like us to fix?

Share your ideas in the comments section below!

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