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Auslogics
Support Center

Technical Support for Disk Defrag Pro

Frequently asked questions:

  • How do I register Auslogics Disk Defrag Pro?

    If you have already installed the trial version of Disk Defrag Pro, please follow these steps:

    1. Copy your license code from the order confirmation e-mail. To do this, just highlight the code in the email then right-click on it and choose Copy.
    2. Launch your Disk Defrag Pro trial and click on the Trial expires in ... days link in the status bar at the bottom of the program window.
      Note: if your Disk Defrag Pro trial period has already expired, please launch the program and click on the I already have a license code link.
    3. In the window that appears, right-click inside the registration field and choose Paste to enter your license code.
    4. Press the Register button and restart the application.

    If you haven't installed the Disk Defrag Pro trial yet, please install it first and then follow the instructions above to register the program. You can download the installation file using the following link:
    http://www.auslogics.com/en/downloads/disk-defrag-pro/disk-defrag-pro-setup.exe

    If you have just renewed your license:
    You do not need to re-register the program or enter new license details. The program checks the subscription status once a week, so you'll notice the new subscription status in a few days. Please note that the program should be able to access the Internet to update the subscription status, so make sure that you have an active connection and the program is not blocked by your firewall. If the program has not updated the status within 7 days, please contact our technical support.

  • Can I defragment large disks of several terabytes?

    Yes. Disk Defrag Pro is supplied with a powerful engine that allows defragmenting multi-terabyte drives.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • What is MFT?

    Probably the most important of the key system (metadata) files that define an NTFS volume, the Master File Table or MFT is the place where information about every file and directory on an NTFS volume is stored. The MFT is in essence a relational database table, containing various attributes about different files. It acts as the 'starting point' and central management feature of an NTFS volume - sort of a 'table of contents' for the volume, if you will. It is somewhat analog to the file allocation table in a FAT partition, but is much more than just a list of used and available clusters.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • Can the program defragment RAID?

    Auslogics Disk Defrag Pro works well for RAID disks. The RAID controller still presents the RAID disks as an NTFS storage to the file system and therefore Auslogics Disk Defrag Pro will not do anything differently for RAID arrays.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • Which temporary files will Disk Defrag Pro remove?

    When the option is enabled, Disk Defrag Pro removes temporary files in the following locations before defragmenting:
    C:\Documents and Settings\[USERNAME]\Local Settings\Temp (or C:\Users\[USERNAME]\AppData\Local\Temp), and C:\Windows\Temp.
    This can significantly improve the defragmentation speed.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • Why are some of the files skipped by the program?

    This can happen for several reasons:

    • When you have other applications running while defragmentation is underway, some files may be used by those applications and locked because of that. A solution to this problem is to close all other applications and restart defragmentation.
    • Some system files may be in use by the system and locked because of this. A solution to this problem is scheduling offline defragmentation, which will run at boot time and defragment files that are locked during normal system operation.
    • The program may be unable to defragment large files and skip them due to there not being enough contiguous free space to put the whole file. Although your disk may have plenty of free space, it may be fragmented into sections that are not large enough for some bigger files. A solution to this problem is to run free space consolidation and repeat defragmentation after that.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • What is "Free space not found" error?

    When viewing operation results, you may see a Free Space Not Found error. It does not mean that your disk is out of free space, it usually means that the program was unable to find contiguous sections of free space to place some defragmented files. The most common cause of such errors is free space fragmentation. The best solution is to run free space consolidation and then repeat defragmentation.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • Why are my disks still fragmented after running defragmentation?

    When you first start using the program, especially if you haven't defragmented your drives in a long time, you may notice that your disks are still fragmented after running standard defragmentation. This most commonly happens with the system disk, and the most common cause of this problem is presence of a lot of fragmented system files that are locked during normal system operation. The best solution for this problem is to schedule offline defragmentation for the next boot, which will defragment system files and should significantly reduce disk fragmentation.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

  • Can Disk Defrag Pro run on Windows 7 and Windows 8? Can it run on a 64-bit computer?

    Yes, it can. Auslogics Disk Defrag Pro supports the following Windows versions:

    • Windows XP with SP3 (32-bit)
    • Windows Vista with SP2 (32-bit)
    • Windows 7 (32-bit and 64-bit)
    • Windows 8 (32-bit and 64-bit)

    It does not support Windows 2000, 95, 98, 98SE or Windows ME.

    If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

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