Windows 10 is undoubtedly an impressive OS. However, as efficient as it is, it is not free from occasional bugs and errors. While some of these issues affect the core functionalities of Windows 10, others interfere with minor features. No matter where the problem is, it can be disturbing when your computer is not working as it should. In such cases, you are right to seek solutions that will help you rectify whatever is wrong.

A common error reported by users is their profile picture not showing up in the Start menu. It’s only natural to feel annoyed with this problem. After all, anyone expects their computer to function properly all the time. So, in this guide, you will learn how to fix the Windows 10 profile picture not showing up.

However, before we begin, let’s take a look at some of the reasons why this problem is likely to occur on your device.

Why Is the User Account Picture Not Showing Up in the Start Menu on Windows 10?

There are several reasons why your profile picture is not showing up in the Start menu. For starters, it could be an issue with your system settings. The Settings app contains features that are responsible for the normal functioning of your computer. When any of these are modified intentionally or accidentally, your device responds by making changes that you might not be comfortable with.

Another likely cause could be an error with your login information or a corruption issue within the system files. In addition, a momentary bug affecting your operating system can be responsible for this problem.

While this might sound unlikely, malware can also cause this issue. As you surf the Internet, it is possible to download harmful programs onto your device accidentally. These malicious codes could leave behind some issues, even after you have uninstalled them. This is because some antivirus tools only remove malware from your PC without repairing the damages it left. These include data damage, file corruption, and unintentional alterations, which may result in your profile picture not showing up.

To resolve this, you need to get an antivirus tool that will remove the malware while repairing the issues it left behind. In this guide, you will learn about the best anti-malware that will help you do this easily.

Here are some of the reasons why your user account picture is not showing up on Windows 10:

  • Changes in your system settings
  • Login information errors
  • Corrupt system files
  • Bugs affecting the operating system
  • Malware

How to Fix the Profile Picture Not Showing Up on Windows 10

So, what if the profile photo is not showing up on Windows 10? What should you do? Here is a quick look at the methods you can apply to fix this error on your computer:

  1. Restart Your Computer and Log Into Your Account Again
  2. Repair Damage With an Anti-Malware Tool
  3. Run a System File Checker Scan
  4. Use the Windows Troubleshooter
  5. Check for Old Pictures
  6. Check for Operating System Updates
  7. Change to a Different Picture in Settings

Now, let’s take a detailed look at each of these solutions.

Solution 1: Restart Your Computer and Log Into Your Account Again

As casual as it sounds, this simple fix can rectify the issue easily:

  1. Reboot your system: go to the Start menu, click on the Power button and select Restart.Click Restart in the Start menu to reboot your system.
  2. Check to ensure your internet connection is working properly: navigate to the system tray, locate the Internet connection icon and check your connection status.Check your Internet connection status.
  3. Now, log into your Microsoft Account all over again.Go to and click Sign in.

Some users have reported that doing this was helpful in resolving the error on their Windows 10 computers. However, if your profile picture still does not show up after applying this fix, move to the next method.

Solution 2: Repair Damage With an Anti-Malware Tool

When you surf the web without precautions, you may unknowingly install malware on your PC. When this happens, your system files will get corrupted, damaged, or even deleted. Even if you have an antivirus app on your computer to remove harmful programs, it may be unable to repair the damage.

In some cases, your normal antivirus can fail to detect certain malware hiding deep within your system. When this happens, you need software built specifically to locate and remove sophisticated security threats. In addition, it will repair any harm that has already occurred.

Auslogics Anti-Malware is a tool that detects threats that your regular antivirus may miss. This easy-to-use app does not conflict with Windows Defender or other antivirus solutions. It will run a scan on your computer and spot malware no matter how discreetly it operates in the background. Besides, it will analyze all auto-start items to detect any suspicious entries. Once an anomaly is found, it will give you a full report. Within a few clicks, you can resolve all security issues on your device.

Anti-Malware image

Protect PC from Threats with Anti-Malware

Check your PC for malware your antivirus may miss and get threats safely removed with Auslogics Anti-Malware

Microsoft Partner logo
Auslogics Anti-Malware is a product of Auslogics, certified Microsoft® Silver Application Developer

Auslogics Anti-Malware has three modes that you can use to protect your Windows 10 PC. They are as follows:

  • Quick Scan: You can use this scan to analyze common and important areas where threats are most likely found.
  • Deep Scan: This option scans your system entirely, including the registry entries. If any threats are lurking around, the tool will find them.
  • Custom Scan: This mode allows you to choose specific files and folders that you want to scan.

Select any type of Auslogics Anti-Malware scan to scan your system for malware..

To resolve the profile picture error, we recommend using the Deep Scan mode. While it takes longer to perform a scan, it will carry out a more extensive search. This way, it will easily find and resolve any damage that could be causing issues on your device.

Check Deep scan to comprehensively scan your system for malicious items.

Auslogics Anti-Malware has been tested by manufacturers and IT professionals and is constantly updated, meaning it is effective at resolving threats that your normal antivirus may miss.

Auslogics Anti-Malware is constantly updated to be able to remove the latest threats.

Solution 3: Run a System File Checker Scan

Another solution is to use the System File Checker to scan for and fix system file corruption. To do this, follow the steps outlined below:

  1. Open the search box and type in “cmd” (no quotes). Right-click Command Prompt from the results, then select Run as Administrator.Type cmd into Search, right-click Command Prompt and select Run as Administrator.
  2. Click Yes in the UAC window.Select Yes in the UAC window.
  3. Once the Command Prompt is up, type in the following command and press Enter: sfc/scannow.Type sfc/scannow into the Command Prompt and press Enter.
  4. Wait patiently as SFC scans the system for any issues.Wait while the sfc scan is running.
  5. Once the process is complete, follow the on-screen instructions to complete the procedure.Wait until the sfc scan is complete.

Check to see if your profile picture is now showing. If it is not, move to the next fix.

Solution 4: Use the Windows Store Apps Troubleshooter

The Windows operating system comes with the built-in Windows Store Apps Troubleshooter. To use this program, follow the steps below:

  1. Click the Start button and choose Settings from the options.Choose Settings from the Start menu options.
  2. On the new page, go to the Update & Security section.Click the Update & Security option.
  3. Scroll through to locate the Troubleshoot option.Click on the Troubleshoot option on the left pane.
  4. Open this and select Additional troubleshooters.Click Additional troubleshooters on the Troubleshoot screen.
  5. Click on Windows Store Apps.Select Windows Store Apps.
  6. Click “Run the troubleshooter”.Select the "Run the troubleshooter" option.
  7. Wait while the Windows Store Apps Troubleshooter is scanning your system.The Windows Store Apps Troubleshooter is performing a scan.

Once the process is done, check to see if you can now see your profile picture. If the problem persists at this point, move to the next solution.

Solution 5: Check for Old Account Pictures

If you have old account pictures saved in Settings, they might interfere with any new account picture you are trying to set up. In addition, some bugs can prevent the picture from showing up. You need to follow these steps to fix it:

  1. Open the Run box by pressing the shortcut Windows key + R on your keyboard.The Run window will open.
  2. Now, copy and paste this command line and hit the Enter key on your keyboard: %appdata%\\Microsoft\\Windows\\AccountPictures.Type %appdata%\\Microsoft\\Windows\\AccountPictures into Run.
  3. If there are any other account pictures on the list, delete them and reboot your PC.Delete images from the Account Pictures folder.

Your profile picture should show up now. However, if no old account pictures are listed, move to the next fix.

Solution 6: Check for Operating System Updates

Microsoft regularly releases updates and patches aimed at fixing bugs and improving system function. If your operating system is outdated, your computer can throw up errors. So, when you encounter certain issues, it is recommended that you check to confirm that your OS is up to date.

To apply this solution, follow these steps:

  1. Press the Windows Start button and click the Settings option.Select Settings from the Start menu.
  2. From here, select Update & Security.Click Update & Security.
  3. Go to the Windows Update section.Navigate to the Windows Update section.
  4. Click on Check for Updates.Click on the Check for updates button.
  5. Wait patiently while Windows performs a search.Windows is searching for updates.
  6. If there are updates available, click Download and install.Click the "Download and install" option to install available updates.
  7. At this point, Windows will commence the installation process.The installation process is running.
  8. Once it is complete, restart your computer and check to see if the problem has been resolved.Click "Restart now" after installing all the updates.

Solution 7: Change to a Different Picture in Settings

The next solution is to attempt to change to a different picture. You can do this through Settings. Here is how:

  1. Click on the Start icon and go to Settings.Click Settings in the Start menu.
  2. In the new window, click on Accounts.Click Accounts in the Settings menu.
  3. On the right pane, scroll down until you reach Create Your Picture.Navigate to "Create your picture".
  4. Click Browse for One.Click on the "Browse for one" option.
  5. Locate the file that you wish to use as your profile picture and then choose the picture.Choose your new profile picture.
  6. Your new account picture will appear.Check your new account picture.

Now close the Settings window and restart your PC.

Your new picture should be showing now.


In this article, we described recommended solutions for fixing your profile picture not showing on Windows 10. Other users have reported that these methods helped them to resolve the error.

If you have any questions or suggestions, do not hesitate to leave them in the comments section. If you find this guide helpful, you can share it with your friends and colleagues as they might be facing the same error as well.