How to fix WER72B0.tmp. WERInternalMetadata.xml?

By Alexandra Bagratian | March 12, 2018 |

greater than 8 minutes

‘From error to error, one discovers the entire truth’
Sigmund Freud

You might have never encountered the WER72B0.tmp.WERInternalMetadata.xml error, but you know – there is a first time for everything. The good thing is, this issue is perfectly fixable, and we will do our best to help you resolve it.

Here are the main questions regarding the problem:

  1. ‘What is WER72B0.tmp.WERInternalMetadata.xml?’
  2. ‘What brings about the WER72B0.tmp.WERInternalMetadata.xml error?’
  3. ‘When does the WERInternalMetadata.xml error come up?’
  4. ‘How can I fix the WERInternalMetadata.xml error?’

Let’s deal with them one by one:

1. What is WER72B0.tmp.WERInternalMetadata.xml?

It is an .xml file that is generated by the Windows Crash Reporter and that helps describe the problem you are having.

2. What brings about the WERInternalMetadata.xml error?

This problem might stem from:

  • outdated or faulty drivers;
  • malware presence;
  • corrupt registry entries;
  • missing system files;
  • PC junk;
  • update issues;
  • other problems.

As you can see, the evil in question can enter your life due to many issues, which means you should address them all.

The truth is, you are most likely to run into the WERInternalMetadata.xml error on Windows 10, but it is known to occur in Windows 7, 8, XP, 2000, and Vista as well.

These are the most common error messages related to the problem:

  • “WER72B0.tmp.WERInternalMetadata.xml error.”
  • “WER72B0.tmp.WERInternalMetadata.xml is missing.”
  • “WER72B0.tmp.WERInternalMetadata.xml not found.”
  • “WER72B0.tmp.WERInternalMetadata.xml failed to load.”
  • “Failed to register WER72B0.tmp.WERInternalMetadata.xml.”
  • “Runtime Error: WER72B0.tmp.WERInternalMetadata.xml.”
  • “Error loading WER72B0.tmp.WERInternalMetadata.xml.”

3. When does WER72B0.tmp.WERInternalMetadata.xml show up?

It is reported to appear during boot, at program startup or when you force an app of yours to perform one of its functions. So, in fact, this creepy error may pop up almost anytime, so you should be aware of how to deal with its straightaway.

4. How can I fix the WERInternalMetadata.xml error on Windows 10?

For this purpose, you need an exhaustive step-by-step guide to walk you through all the possible solutions.

And here it is:

  1. Recover your WER72B0.tmp.WERInternalMetadata.xml-related files
  2. Eliminate software issues
  3. Perform a clean boot
  4. Update your drivers
  5. Scan your system for malware
  6. Fix your registry issues
  7. Check your system files
  8. Declutter your PC
  9. Update your OS
  10. Undo recent system changes
  11. Perform a clean Windows install

Let’s get the most out of those methods:

1. Recover your WER72B0.tmp.WERInternalMetadata.xml-related files

First and foremost, visit your Recycle Bin, as some of your programs might have accidentally deleted your WER72B0.tmp.WERInternalMetadata.xml-related files. If you can’t find them there, you shouldn’t let negative thoughts take over: just choose a powerful recovery tool to solve your issue. For example, Auslogics File Recovery can bring back your data even from a quick-formatted drive.

Recover your WER72B0.tmp.WERInternalMetadata.xml-related files with Auslogics File Recovery

2. Eliminate software issues

This may sound strange, but some of your programs might have gone haywire for no apparent reason. So, take a closer look at your software. Does the error in question come up when you are trying to run a particular app or use some of its functions? If yes, you should reinstall this piece of software and see if the issue persists.

3. Perform a clean boot

If you do not have a list of likely suspects, you should perform a clean boot to hunt down the culprit.

Here is how to do that in both Windows 10 and Windows 7:

  1. Press Windows logo key and S simultaneously to open the Search box -> Type ‘msconfig’ into it (without quotes) -> Hit Enter
  2. Go to the General tab -> Navigate to Selective startup -> Now clear the Load startup items panel
  3. Move to the Services tab and disable all the items in the Hide all Microsoft services box
  4. Click OK to save the changes -> Then reboot your computer

Now check if the WER72B0.tmp.WERInternalMetadata.xml error is still present. If it isn’t, it was caused by one of the disabled items. Therefore, you should turn them on one at a time to locate the source of your problem.

4. Update your drivers

Outdated drivers are very good at wreaking havoc on computers. As such, it’s time to check and update your drivers so that your PC can run smoothly again.

For this purpose, you can use Device Manager.

Here is how to that in Windows 10:

Win + X -> Device Manager -> Locate a device and right-click on it -> Update driver

To use Device Manager in Win 7, do the following:

  1. Start -> Computer -> Right-click on it -> Manage
  2. Device Manager -> Locate a device -> Right-click on it -> Update Driver Software

If Device Manager failed to find the latest driver versions for your devices, you can do the job yourself: search the web for the drivers you need and install them on your PC.

In fact, the easiest way to fix your driver issues is to use special software. For example, Auslogics Driver Updater can work things out in just one click.

Update all your drivers in just one click

5. Scan your system for malware

Malware is known to be a common cause of WER72B0.tmp.WERInternalMetadata.xml-related problems. So, if you want to eliminate them, you should run a full system scan with a powerful tool.

Among the solutions you can use for this purpose is Windows Defender, which is a built-in anti-malware solution provided by Microsoft.

Scan your PC for malware to fix WER72B0.tmp. WERInternalMetadata.xml

If you cannot resolve the
problem yourself, you can
ask our certified PC technicians for immediate assistance in the chat right on this page.

To use Windows Defender in Windows 10, go this way:

  1. Start -> Settings -> Update & Security
  2. Windows Defender -> Open Windows Defender

Here is how to that in Windows 7:

  1. Start -> Type ‘Defender’ into the Search box
  2. Windows Defender -> Scan

If you have a third-party antivirus installed, use it to sweep the hostile soft out of your computer. Nevertheless, bear in mind that your main security solution might not be enough to keep your Windows 100 % safe. In most cases, you will need a special anti-malware tool to guard your PC against the most cunning enemies from the world of malware. We recommend you to let Auslogics Anti-Malware have a go and kill all the malicious entities so that you can enjoy a malware-free computer. Besides, this tool can help you batten down the hatches: no unwelcome guest will slip through this line of defense.

6. Fix your registry issues

Unfortunately, corrupt registry files can mess up your system and make it turbulent and therefore unreliable. In a situation like this, your Windows Registry is supposed to be repaired. The real catch is, this kind of procedure is literally walking on thin ice – even a tiny mistake can damage your system beyond repair. That is why we strongly advise you to get your registry fixed by a professional. Auslogics Registry Cleaner could come in very handy: this tool will get your system registry back on track without any risk of harming your OS.

If you are an advanced user and wish to modify your registry yourself, please back it up in case things go wrong. You know – a little foresight never hurts.

To back up your registry, follow the instructions below:

  1. Press Windows logo key + S to open the Search box -> Type ‘regedit.exe’ (without quotes) -> Hit Enter
  2. In Registry Editor, choose what you wish to back up -> Navigate to File -> Select Export

Remember to save your changes after performing a backup. If your need to restore your registry, enter Registry Editor, go to File, navigate to Import, and retrieve your backup.

7. Check your system files

If the WERInternalMetadata.xml error seems reluctant to leave, some of your system files might be corrupt or missing. To resolve this issue, you need to run a scan with System File Checker.

You can do that this way in Windows 7/10:

  1. Go to your Start menu -> Type ‘CMD’ (without quotes) into the Search box
  2. Select CMD from the list of available options -> Run it as an administrator
  3. Type ‘sfc /scannow’ (without quotes) -> Then hit Enter to have your system files checked and repaired
  4. Reboot your PC

8. Declutter your PC

Your daily activities lead to myriads of junk files accumulating on your PC. The problem is, they can slow down your machine or even cause it to malfunction and erupt with rather terrifying messages, such as the WERInternalMetadata.xml error. No doubt, you should keep your computer neat and tidy to enable it to run smoothly, so clean it up without further delay. You can do that manually, but this is actually quite an onerous task. To save yourself time and effort, try using Auslogics BoostSpeed – this intuitive tool will straighten things out and make your computer’s performance soar.

9. Update your OS

If the WERInternalMetadata.xml error keeps messing things up, your Windows might be yearning for updates. In such a case, what you should do is visit your Windows Update center and embrace the latest Microsoft developments.

This is where you should go in Windows 7:

Start menu -> Control Panel -> System and Security -> Windows Update

And here is the way in Windows 10:

Start -> Settings -> Update & security -> Windows Update

Update your OS, using WIndows Update

10. Undo recent system changes

If you have the System Restore feature enabled, it is time to use it to your advantage. To be precise, you should configure your system to an earlier state, since one of the recent changes has likely caused the issue with WER72B0.tmp.WERInternalMetadata.xml.

To take your system to an earlier point in time, follow these instructions:

In Windows 7:

  1. Start -> Go to the Search box -> Type ‘System Restore’ without quotes
  2. System restore -> Select Restore system files and settings -> Next
  3. Select the restore point at which your OS was not having any WER72B0.tmp.WERInternalMetadata.xml-related issues -> Confirm the point

In Windows 10:

  1. Start menu -> Control Panel -> System and Security -> File History
  2. Recovery -> Open System Restore -> Next
  3. Select the point at which your system wasn’t experiencing the WER72B0.tmp.WERInternalMetadata.xml error
  4. Next -> Finish -> Confirm your actions

Use System Restore to configure your system to an earlier state

11. Perform a clean Windows install

Indeed, this method might seem drastic, but if all the fixes above have been to no avail, you have little choice but to resort to this measure.

Before you proceed with it, we recommend you to back up your important files, as they will be wiped off your computer. Thus, for this purpose, you can use an external hard drive, a memory stick, a cloud solution, or special backup software, such as Auslogics BitReplica.

After securing your data against permanent loss, feel free to clean install your Windows.
As such, if you are a Windows 10 user, do the following:

  1. Start -> Settings -> Update & security
  2. Reset this PC -> Get started -> Remove everything

If you want to install Windows 7 from scratch, boot from your installation media and follow the on-screen prompts carefully to sail through the process.

We hope your system is error-free now.

Do you have any ideas or questions regarding this issue?

We are looking forward to your comments!

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