Wondering how to fix the error code 0xA00F4244? We are here to help. Most modern laptops come with a built-in camera that allows users to chat face to face with workmates, family, or friends. However, several Windows users have reported running into issues when trying to access the built-in Camera app on their Windows 10 machines.
The Camera app fails to open and instead displays a black screen with the following error message:
“We can’t find your camera
Check to make sure that it’s connected and installed properly, that it isn’t being blocked by anti-virus software, and that your camera drivers are up to date. If you need it, here’s the error code: 0xA00F4244 (0xC00D36D5)”
As you can see from the error notification above, you’re asked to check if the Camera app is installed correctly, if the camera drivers are outdated, and whether your antivirus software is blocking the app. According to users, these tips didn’t work in some cases, and the error kept popping up every time they tried to launch the Camera app.
What Is the 0xA00F4244 (0xC00D36D5) Camera Error in Windows 10?
The error code 0xA00F4244 (0xC00D36D5) occurs when you try to open the Camera app on your Windows 10 PC. The error can appear after installing a Windows update or randomly. There are several reasons that may trigger the camera error:
- Misconfigured camera settings
- Faulty or outdated camera drivers
- Software conflicts
- Malware infection
How to Fix the “We Can’t Find Your Camera” Error Code 0xA00F4244 (0xC00D36D5)
Solution 1: Check For a Switch to Turn On the Camera
The first step is to verify if the camera is turned on. Some laptops have a physical switch or button that needs to be pressed for the camera to start working. If the camera is deactivated, your device won’t be able to detect it.
Solution 2: Check Your Camera’s Privacy Settings
For your camera to function, you need to give it permission to do so. Follow the guidelines below:
- Launch the “Settings” app using the Win + I shortcut.
- Select “Privacy” and click on the “Camera” section in the left pane.
- The “Allow access to the camera on this device” setting should be enabled. If not, click on the “Change” button and switch it on.
- Next, make sure the option “Allow apps to access your camera” is turned on.
- Now head down to the “Choose which Microsoft Store apps can access your camera” section and turn on camera access for the apps you intend to use. If the app you want to use your camera is not from Microsoft Store, it will not show here. Instead, turn on the option “Allow desktop apps access to your camera”.
Solution 3: Check Your Antivirus Software
Some users reported that disabling the antivirus program had allowed the camera to function again. This means that your antivirus program could be blocking the Camera app from operating as it should.
You can try disabling your third-party antivirus software to see if this fix will work in your case. If you don’t want to temporarily disable your security program, you can look for settings related to blocking access to your camera. If you find any, disable them.
Solution 4: Run the Windows Store Apps Troubleshooter
Windows 10 comes with the built-in Windows Store Apps troubleshooter, which may be useful in solving PC issues related to Microsoft Store apps. In this case, it might help to fix the error code 0xC00D36D5 in Windows 10. To proceed, follow the guide below:
- Press the Win + S keyboard shortcut, type “Troubleshoot” (without quotes), and hit the “Enter” key. You should be taken to the “Troubleshoot” screen in the “Settings” app.
- Scroll down to find the “Windows Store Apps” option and click on it to expand it.
- Next, select “Run the troubleshooter”.
- Wait patiently as Windows attempts to detect and fix any issues affecting the Store apps. Be sure to apply all the recommendations provided.
If this doesn’t work, try the solutions below.
Solution 5: Scan for Malware
Checking your system for malware is another effective method to fix the 0xC00D36D5 error in Windows 10. Malware can block, delete, or corrupt crucial system files that your Camera app relies on to function properly, thus causing the camera error.
If you’re using the built-in Windows security tool, Windows Defender, you can use it to scan your OS for malware infection. Here is how to do that:
- Go to your System Tray, find the “Windows Security” icon and click on it.
- Click on the “Virus & threat protection” link.
- Select “Scan options”, choose the appropriate scan option and allow Windows to check for malware entities. If it finds any, Windows Defender will remove them from your machine.
For a more thorough scan, we recommend using a powerful malware removal tool like Auslogics Anti-Malware. The program performs a deep scan to ensure that every section of your system is checked. The security software then deals with all the threats it has found by isolating and quarantining them. You can then decide which files or items you want to be removed from your PC.
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After the malware scan, try running the Camera app again to check if you still get a black screen with the error code 0xA00F4244.
Solution 6: Check Your Camera Drivers
When you run into issues with one of your installed devices, it’s highly likely that the device’s driver is outdated, missing, or corrupted. In many cases, updating the driver should resolve the problem.
You can update your camera driver via the built-in Device Manager, which is accessible via the Power User menu (Win + X). Once you open the Device Manager, follow these steps:
- Depending on your Windows version, look for your camera under “Cameras”, “Imaging devices” or “Sound, video, and game controllers”.
- Once you find the camera, right-click on it and select “Update driver”.
- Choose “Search automatically for updated driver software”. The process won’t take long, and after it’s done, restart your device and check if the error has been fixed.
Unfortunately, in many cases, using the Device Manager to update your drivers won’t be successful. Luckily, you have the option to use third-party driver updating software. We recommend Auslogics Driver Updater. The tool is fast and secure, not to mention it’s designed to work with accuracy and precision. Here is how you can make use of it:
To start using Auslogics Driver Updater, go to the tool’s official download page and download and install the program on your computer.
After the installation, the program should launch automatically and initiate the driver diagnostics process. This involves scanning your system to identify the hardware specifications, checking the installed drivers, and identifying outdated or missing drivers.
The scan should be fast, and once it is complete, you can check for yourself which drivers require your attention under the “Diagnostics” tab. Here, you can find your camera driver and update it on its own. However, we recommend updating all the outdated drivers by clicking on “Update drivers”.
The good thing about using Driver Updater is that it only installs drivers that are compatible with your system. Since the tool first scanned your system, you can be guaranteed that it can’t install the wrong drivers. Plus, you only get the latest official drivers directly from the manufacturers’ websites.
What’s more, you can easily roll back the drivers if your PC develops issues after the updates are installed.
Roll Back the Camera Driver
If you started receiving the camera error code 0xA00F4244 after an update, you can roll it back to the previous version to see if this works. Here’s what you can try:
- Open the Device Manager, which is accessible via the Win + X keyboard shortcut or “Start” menu.
- Find your camera, right-click on it and select “Properties”.
- In the “Driver” tab, you’ll see an option that says “Roll Back Driver”. Click on it and select “Yes”. If the option is grayed out, proceed to the next steps below.
- After the rollback, restart your device and try using the Camera app again.
If you used Auslogics Driver Updater, launch the program and click on the “Restore” tab. Look for the driver you want to roll back and select “Restore”.
Reinstall the Camera Driver
If this option doesn’t work, try uninstalling the camera driver and scanning for hardware changes. Here are the steps:
- In the Device Manager, find your camera, right-click on it and select “Uninstall device”.
- Check the box next to “Delete the driver software for this device”.
- Click “OK” and restart your machine.
- Open the Device Manager and click on “Scan for hardware changes” in the “Action” menu.
After the scan, the driver will be reinstalled. Restart your PC and check if the Camera app works again.
Solution 7: Reset the Camera App
If none of the solutions above has helped you to fix the camera error code 0xA00F4244, you could try resetting the Camera app. Resetting the app restores its settings to the factory defaults, and the error shouldn’t bother you anymore.
Here’s how to reset the Camera app:
- You’ll need to access the “Settings” app in Windows using the Win + I shortcut.
- Next, open the “Apps” category and scroll down to the “Apps & features” section in the right pane.
- Locate your Camera app and click on it to highlight it.
- You’ll see “Advanced options”. Click on it to display additional settings.
- On the next page, find the “Reset” button and click on it.
- Confirm your action by clicking on “Reset” one more time.
- Restart your system.
Once the process is complete, you should be able to use your camera without running into the error code 0xA00f4244 (0xC00D36D5).
If nothing seems to get the error fixed, you could opt for an alternative camera app. Most of these apps come with their own drivers. Just be sure to download your preferred app from the original source to avoid introducing malicious software into your Windows system.
That should be it. We hope these solutions help you resolve the “We can’t find your camera” 0xA00F4244 error in Windows 10. If you have questions, ideas, or suggestions, don’t hesitate to drop your comments below.