{"id":3789,"date":"2024-03-11T19:53:15","date_gmt":"2024-03-11T19:53:15","guid":{"rendered":"https:\/\/www.auslogics.com\/en\/articles\/?p=3789"},"modified":"2025-04-18T06:44:41","modified_gmt":"2025-04-18T06:44:41","slug":"how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files","status":"publish","type":"post","link":"https:\/\/www.auslogics.com\/en\/articles\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\/","title":{"rendered":"How to Refresh Your Window 10\/11 Computer?"},"content":{"rendered":"<p>Just like our minds need a break to function at their best, our computers occasionally need a refresh to keep them running efficiently.  <\/p>\n<p>In this guide, we&rsquo;ll walk you through the simple steps to rejuvenate your PC, ensuring it runs smoothly and swiftly. <\/p>\n<h2>Why Refresh?<\/h2>\n<p>Over time, your computer accumulates files, applications, and settings changes that can bog down its performance. Refreshing your PC can resolve these issues without wiping out your personal files or customizations. Think of it as a  <a href=\"https:\/\/www.auslogics.com\/en\/articles\/easy-guide-how-to-find-and-clean-large-files-on-your-windows-10-pc\/\">spring cleaning <\/a> for your computer, clearing out the clutter while keeping what&rsquo;s important intact. <\/p>\n<div class=\"notebox\">\r\n\t<div class=\"notebox__heading\">Is refreshing my PC the same as resetting it?<\/div>\r\n\t<div class=\"notebox__text\">Refreshing your PC focuses on reinstalling Windows while keeping your files, making it less drastic than a full reset, which removes all personal files, apps, and settings. Choose the option that best suits your needs based on the issues you&rsquo;re facing and your goals for the process. <\/div>\r\n<\/div>\r\n\n<h2>Preparing for a Refresh<\/h2>\n<p>Before diving into the refresh process, it&rsquo;s crucial to take a few preparatory steps: <\/p>\n<ul>\n<li aria-level=\"1\"><b>Back up your data:<\/b> Even though a refresh is designed to keep your files safe, it&rsquo;s always a good practice  <a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-back-up-windows\/\">to back up important documents <\/a>, photos, and other data just in case. <\/li>\n<\/ul>\n<hr>\n<p><b>Also read:<\/b> <a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-back-up-windows\/\">The Ultimate Guide to Windows 10 Backup and Restore <\/a><\/p>\n<hr>\n<ul>\n<li aria-level=\"1\"><b>Check for updates:<\/b> Ensure your  <a href=\"https:\/\/www.auslogics.com\/en\/articles\/do-i-need-manually-check-for-win10-updates\/\">Windows is up to date <\/a>. Go to  <i>Settings &gt; Update &amp; Security &gt; Windows Update <\/i> and click on  <i>Check for updates. <\/i><\/li>\n<li aria-level=\"1\"><b>Note your apps:<\/b> Make a list of installed applications, as you might need to reinstall some of them after the refresh. <\/li>\n<\/ul>\n<h2>Refreshing Windows 10<\/h2>\n<p>Windows 10 makes refreshing your PC a breeze with its built-in feature: <\/p>\n<ul>\n<li aria-level=\"1\">Open <em>Settings<\/em> from the <em>Start<\/em> menu. <\/li>\n<li aria-level=\"1\">Go to  <i>Update &amp; Security &gt; Recovery. <\/i><\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2021\/06\/update-and-security-recovery.png\" alt=\"Go to  <i>Update &amp; Security &gt; Recovery <\/i>\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Under <i> Reset this PC <\/i>, click  <i>Get started. <\/i><\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2021\/08\/reset-windows-10-pc.jpg\" alt=\"Under <i> &ldquo;Reset this PC <\/i>,&rdquo; click  <i>&ldquo;Get started <\/i>\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Choose <i> Keep my files. <\/i>&nbsp;Windows will then reinstall, keeping your personal files, but removing apps and drivers you installed yourself, as well as any changes made to settings. <\/li>\n<\/ul>\n<h2>Refreshing Windows 11<\/h2>\n<p>Windows 11 continues this straightforward approach to PC refreshment: <\/p>\n<ul>\n<li aria-level=\"1\">Access <em>Settings<\/em> through the <em>Start<\/em> menu. <\/li>\n<li aria-level=\"1\">Navigate to  <i>System &gt; Recovery. <\/i><\/li>\n<li aria-level=\"1\">Under <i> Reset this PC <\/i>, select <i> Reset PC. <\/i><\/li>\n<li aria-level=\"1\">Opt for <i> Keep my files <\/i>&nbsp;to proceed with the refresh while preserving your personal data. <\/li>\n<\/ul>\n<h2>What if I Run into Errors When Refreshing My PC?<\/h2>\n<p>While refreshing your PC is generally a straightforward process, some users still report running into refresh issues brought on by missing files. <\/p>\n<p>Not to worry, though&mdash;we&rsquo;ve got the solutions to help you find those missing pieces and get your computer back to running smoothly.&nbsp; <\/p>\n<h3>Solution 1: Use the System File Checker (SFC) tool<\/h3>\n<p>The  <a href=\"https:\/\/support.microsoft.com\/en-au\/topic\/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e\" target=\"_blank\" rel=\"noopener nofollow\">System File Checker <\/a> is your first line of defense. It scans for and restores missing or corrupted system files. Here&rsquo;s how to wield this handy tool: <\/p>\n<ul>\n<li aria-level=\"1\">Right-click on the <em>Start<\/em> menu and select  <i>Windows PowerShell (Admin) <\/i> or  <i>Command Prompt (Admin) <\/i>&nbsp;depending on your system. <\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Run-Command-Prompt-As-Admin.png\" alt=\"Right-click on the Start menu and select &ldquo; <i>Windows PowerShell (Admin) <\/i>&rdquo; or &ldquo; <i>Command Prompt (Admin) <\/i>&rdquo; depending on your system \" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Type  <code>sfc \/scannow <\/code>&nbsp;and press <code>Enter<\/code>. This process might take some time as Windows scans for and repairs corrupted or missing system files. <\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2018\/11\/Administrator-Command-Prompt-scannow.png\" alt=\"Type in sfc\/scannow\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<p>Once the scan and repair process is complete, restart your computer and attempt the refresh again. <\/p>\n<h3>Solution 2: Perform a DISM scan<\/h3>\n<p>If SFC doesn&rsquo;t solve the problem, the  <a href=\"https:\/\/learn.microsoft.com\/en-us\/windows-hardware\/manufacture\/desktop\/dism---deployment-image-servicing-and-management-technical-reference-for-windows?view=windows-11\" target=\"_blank\" rel=\"noopener nofollow\">Deployment Image Servicing and Management (DISM) <\/a> tool is the next step. It repairs the Windows image and might fetch the files needed for a successful refresh. <\/p>\n<ul>\n<li aria-level=\"1\">Open <em>Windows PowerShell (Admin)<\/em> or <em>Command Prompt (Admin)<\/em> as before. <\/li>\n<li aria-level=\"1\">Enter  <code>DISM \/Online \/Cleanup-Image \/RestoreHealth <\/code>&nbsp;and hit <code>Enter<\/code>. <\/li>\n<\/ul>\n<p>Wait for the process to complete, then restart your computer and try the refresh process once more. <\/p>\n<h3>Solution 3: Reset Windows Update components<\/h3>\n<p>Sometimes, the issue might be tied to Windows Update itself. Resetting its components can unclog any hitches: <\/p>\n<ul>\n<li aria-level=\"1\">Launch <em>Windows <\/em> <em><a href=\"https:\/\/www.auslogics.com\/en\/articles\/most-useful-powershell-commands-cheat-sheet-with-examples\/\">PowerShell  <\/a><\/em><em>(Admin)<\/em> or  <em><a href=\"https:\/\/www.auslogics.com\/en\/articles\/most-useful-powershell-commands-cheat-sheet-with-examples\/\">Command Prompt <\/a><\/em><em> (Admin)<\/em>. <\/li>\n<li aria-level=\"1\">Type the following commands, pressing <code>Enter<\/code> after each: <\/li>\n<\/ul>\n<pre>net stop wuauserv \r\nnet stop cryptSvc \r\nnet stop bits \r\nnet stop msiserver \r\nRen C:\\Windows\\SoftwareDistribution SoftwareDistribution.old \r\nRen C:\\Windows\\System32\\catroot2 catroot2.old \r\nnet start wuauserv \r\nnet start cryptSvc \r\nnet start bits \r\nnet start msiserver <\/pre>\n<p>After executing these commands, restart your PC and see if the refresh problem persists. <\/p>\n<hr>\n<p><b>Also read:<\/b> <a href=\"https:\/\/www.auslogics.com\/en\/articles\/fix-problems-caused-by-windows-updates\/\">How to Reset Windows Update: Fixing Update Problems<\/a><\/p>\n<hr>\n<h3>Solution 4: Refresh from Windows Recovery Environment (WinRE)<\/h3>\n<p>If all else fails, accessing  <a href=\"https:\/\/learn.microsoft.com\/en-us\/windows-hardware\/manufacture\/desktop\/windows-recovery-environment--windows-re--technical-reference?view=windows-11\" target=\"_blank\" rel=\"noopener nofollow\">Windows Recovery Environment <\/a> can provide a more foundational approach to refreshing your system: <\/p>\n<ul>\n<li aria-level=\"1\">Restart your computer while holding the <code>Shift<\/code> key to boot into WinRE. <\/li>\n<li aria-level=\"1\">Go to  <i>Troubleshoot &gt; Reset this PC. <\/i><\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2024\/02\/Troubleshoot-Reset-This-PC.png\" alt=\"Go to  <i>Troubleshoot &gt; Reset this PC <\/i>\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Choose  <i>Keep my files  <\/i>and follow the on-screen instructions to complete the process. <\/li>\n<\/ul>\n<p>Missing files can throw a wrench in your plans to refresh Windows, but with the right tools and steps, you can overcome these hurdles.&nbsp; <\/p>\n<h2>Post-Refresh Steps<\/h2>\n<p>After the refresh process completes, your PC should run more smoothly. However, there are a few additional steps you might consider: <\/p>\n<p><b>Reinstall applications: <\/b>Refer to the list of apps you made earlier and reinstall any necessary software. <\/p>\n<p><b>Update drivers:<\/b> Check for any missing drivers in Device Manager and  <a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-update-drivers\/\">update them <\/a> as needed. <\/p>\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-5626105816785274\"\r\ncrossorigin=\"anonymous\"><\/script>\r\n<!-- Bottom_CTA -->\r\n<ins class=\"adsbygoogle\" style=\"display:inline-block;width:728px;height:90px\" data-ad-client=\"ca-pub-5626105816785274\" data-ad-slot=\"9260129453\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<p><b>Restore personal settings:<\/b> Although your personal files remain unaffected, you may need to readjust some system settings or preferences. <\/p>\n<h2>How to Refresh Your Window 10\/11 Computer<\/h2>\n<p>Refreshing your Windows 10 or 11 computer can significantly improve its performance, making it feel like new again. This process is a handy tool for any PC user, ensuring your machine keeps up with your needs without the hassle of a full reset or losing your valuable data. Remember, a well-maintained PC not only runs better but also extends its lifespan, saving you time and money in the long run. <\/p>\n<h2>FAQ<\/h2>\n<div class=\"faq-box\"><div class=\"faq-box__tabs\"><div class=\"faq-box__tab\">\r\n\t<input id=\"id-1\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-1\"><span>Will refreshing my Windows 10 or 11 PC delete my personal files?<\/span><\/label>\r\n\t<div class=\"faq-box__content\">No, choosing the <em>&ldquo;Keep my files&rdquo;<\/em> option during the refresh process is designed to preserve your personal files while reinstalling Windows. It removes apps and drivers you installed yourself and any changes made to settings but keeps your personal files intact. <\/div>\r\n<\/div><div class=\"faq-box__tab\">\r\n\t<input id=\"id-2\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-2\"><span>Do I need to back up my data before refreshing my PC?<\/span><\/label>\r\n\t<div class=\"faq-box__content\">Yes, it&rsquo;s always wise to back up important data before starting the refresh process. Although the <em>&ldquo;Keep my files&rdquo;<\/em> option should protect your files, having a backup ensures your data&rsquo;s safety in case of any unforeseen issues. <\/div>\r\n<\/div><div class=\"faq-box__tab\">\r\n\t<input id=\"id-3\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-3\"><span>Can I refresh my PC if it won&rsquo;t start properly?<\/span><\/label>\r\n\t<div class=\"faq-box__content\">Yes, you can access the Windows Recovery Environment even if your PC won&rsquo;t start normally. Restart your computer while holding the Shift key to enter WinRE, then navigate to <em>Troubleshoot &gt; Reset this PC<\/em> to start the refresh process. <\/div>\r\n<\/div><div class=\"faq-box__tab\">\r\n\t<input id=\"id-4\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-4\"><span>What happens to my installed applications after a refresh?<\/span><\/label>\r\n\t<div class=\"faq-box__content\">A refresh will remove apps and drivers that were installed after the upgrade to Windows 10 or 11. You&rsquo;ll need to reinstall any applications you need after the refresh is complete. <\/div>\r\n<\/div><div class=\"faq-box__tab\">\r\n\t<input id=\"id-5\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-5\"><span>Will refreshing my PC remove viruses or malware?<\/span><\/label>\r\n\t<div class=\"faq-box__content\">While refreshing your PC can remove some types of malware by reinstalling Windows, it&rsquo;s not a guaranteed way to eliminate all viruses. It&rsquo;s advisable to run  <a href=\"https:\/\/www.auslogics.com\/en\/software\/anti-malware\/\">a thorough antivirus scan <\/a> before and after the refresh process. <\/div>\r\n<\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever felt your Windows 10 or 11 computer lagging, taking forever to boot, or programs not running as smoothly as they once did? It might be time for a refresh.<\/p>\n","protected":false},"author":71,"featured_media":56531,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[819,815,873,881],"tags":[619,75],"class_list":["post-3789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-tos","category-maintenance","category-windows-system","category-windows-update-errors","tag-windows-tweaks","tag-windows-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Refresh Your Window 10\/11 Computer? &#8212; Auslogics Blog<\/title>\n<meta name=\"description\" content=\"Learn the simple steps to refresh your Windows 10\/11 computer, improving performance and clearing clutter without losing your personal files.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.auslogics.com\/en\/articles\/wp-json\/wp\/v2\/posts\/3789\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Refresh Your Window 10\/11 Computer?\" \/>\n<meta property=\"og:description\" content=\"Learn the simple steps to refresh your Windows 10\/11 computer, improving performance and clearing clutter without losing your personal files.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\/\" \/>\n<meta property=\"og:site_name\" content=\"Auslogics Blog | Tips to Diagnose &amp; Resolve Computer Issues\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Auslogics\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-11T19:53:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-18T06:44:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2024\/03\/How-to-Refresh-Your-Window-1011-Computer.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1792\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Valeria Burmatskaya\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"Learn the simple steps to refresh your Windows 10\/11 computer, improving performance and clearing clutter without losing your personal files.\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Valeria Burmatskaya\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\\\/\"},\"author\":{\"name\":\"Valeria Burmatskaya\",\"@id\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/#\\\/schema\\\/person\\\/768a4403d8cae64c370fc684d8655981\"},\"headline\":\"How to Refresh Your Window 10\\\/11 Computer?\",\"datePublished\":\"2024-03-11T19:53:15+00:00\",\"dateModified\":\"2025-04-18T06:44:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\\\/\"},\"wordCount\":1317,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/How-to-Refresh-Your-Window-1011-Computer.png\",\"keywords\":[\"Windows Tweaks\",\"Windows Updates\"],\"articleSection\":[\"How To`s\",\"Maintenance\",\"Windows System\",\"Windows Update Errors\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\\\/\",\"url\":\"https:\\\/\\\/www.auslogics.com\\\/en\\\/articles\\\/how-to-fix-windows-10-and-8-1-refresh-problems-caused-by-missing-files\\\/\",\"name\":\"How to Refresh Your Window 10\\\/11 Computer? &#8212; 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