{"id":14771,"date":"2020-02-03T17:26:53","date_gmt":"2020-02-03T17:26:53","guid":{"rendered":"https:\/\/www.auslogics.com\/en\/articles\/?p=14771"},"modified":"2025-04-04T16:13:20","modified_gmt":"2025-04-04T16:13:20","slug":"fix-microsoft-store-error-0x80131500","status":"publish","type":"post","link":"https:\/\/www.auslogics.com\/en\/articles\/fix-microsoft-store-error-0x80131500\/","title":{"rendered":"How to Troubleshoot Microsoft Store Error 0x80131500 on Windows 10?"},"content":{"rendered":"<p>Microsoft Store is a useful feature in the Windows operating system. It allows you to download and update various applications on your PC.<\/p>\n<p>Sometimes, however, you can encounter certain issues. One that users have been complaining about is the error 0x80131500.<\/p>\n<h2>What Is Windows Store Error Code 0x80131500?<\/h2>\n<p>When you try to launch Microsoft Store or use it to update your apps or download new ones, you get an error message that says, <strong>\u201cTry that again \u2013 Something happened at our end. Waiting a bit might help. The error code is 0x80131500 in case you need it.\u201d<\/strong><\/p>\n<p>This can be quite annoying.<\/p>\n<p>Although Microsoft has acknowledged the problem, users continue to encounter it.<\/p>\n<h2>How to Fix Windows Store Error 0x80131500<\/h2>\n<p>There\u2019s no one thing that can be said to be the cause of the error, which means that you\u2019ll have to try a number of fixes to get it resolved. But don\u2019t worry, we\u2019ll provide you with detailed steps to make it easy for you.<\/p>\n<p>The solutions presented here have worked for other users and will do the trick for you as well.<\/p>\n<h2>How to Get Rid of Error 0x80131500\u00a0on Windows 10:<\/h2>\n<ol>\n<li>Run the Windows Store Troubleshooter<\/li>\n<li>Reset the Microsoft Store cache<\/li>\n<li>Check your date and time settings<\/li>\n<li>Change the region settings on your computer<\/li>\n<li>Change your internet connection<\/li>\n<li>Create a new user account<\/li>\n<li>Re-register the Microsoft Store app via PowerShell<\/li>\n<li>Modify your DNS settings<\/li>\n<li>Run System File Checker (SFC) and DISM<\/li>\n<\/ol>\n<ul>\n<li>Sign out of Xbox<\/li>\n<li>Perform a clean boot<\/li>\n<li>Temporarily disable the firewall on your antivirus program<\/li>\n<li>Replace your wireless adapter<\/li>\n<\/ul>\n<p>You might not need to try all of these fixes. Just a few of them may be sufficient in resolving the issue, and then you can go ahead and download or update your apps on the Store.<\/p>\n<p>Let\u2019s get started, shall we?<\/p>\n<h3>Fix 1: Run the Windows Store Troubleshooter<\/h3>\n<p>Microsoft has provided a dedicated troubleshooter on their main support website. You can use it to fix various issues with Windows Store apps and the Windows Store itself.<\/p>\n<p><strong>Here\u2019s what you have to do:<\/strong><\/p>\n<ol>\n<li>Go to your browser and use this link to <a href=\"http:\/\/go.microsoft.com\/fwlink\/p\/?LinkId=271185\" target=\"_blank\" rel=\"noopener nofollow\">download the Microsoft Store troubleshooter<\/a>.<\/li>\n<li>Once the download is complete, open the file and follow the instructions displayed on the screen to run the troubleshooter. It will fix detected issues automatically without any extra effort on your part.<\/li>\n<\/ol>\n<p>There\u2019s also a built-in Windows utility you should try as well.<\/p>\n<h2>Follow these easy steps:<\/h2>\n<ol>\n<li>Press the Windows logo key + R combination on your keyboard to invoke the Run dialog.<\/li>\n<li>Type \u2018Control Panel\u2019 in the text box and click the OK button or press Enter.<\/li>\n<li>In the window that opens, ensure that \u2018Category\u2019 is selected under the \u2018View by:\u2019 drop-down displayed in the top-right corner of the screen.<\/li>\n<li>Now, click on System and Security.<\/li>\n<li>Under \u2018Action Center\u2019, click on \u2018Troubleshoot common computer problems.\u2019<\/li>\n<li>Click on Hardware and Sound and then type \u2018Windows Start apps\u2019 in the search bar. Click on the option that appears in the search results.<\/li>\n<li>In the dialog that opens, click the \u2018Advanced\u2019 link and make sure that the checkbox is marked for \u2018Apply repairs automatically.\u2019<\/li>\n<li>Now follow the on-screen instructions to run the troubleshooter. Wait for the scan to complete and then try using Microsoft Store. See if the Error 0x80131500 has been resolved.<\/li>\n<\/ol>\n<h3>Fix 2: Reset the Microsoft Store Cache<\/h3>\n<p>The problem you are experiencing could be due to issues with the Store cache. This affects not only the Microsoft Store but also the Windows Update service. You can fix it by running a simple command in an elevated Command Prompt.<\/p>\n<h4>Follow these easy steps:<\/h4>\n<ol>\n<li>Go to the Start menu.<\/li>\n<li>Type CMD in the search bar.<\/li>\n<li>Right-click on Command Prompt in the results and select Run as administrator.<\/li>\n<li>Click \u2018Yes\u2019 when presented with the User Account Control (UAC) prompt.<\/li>\n<li>Now, in the window that opens, type \u2018wsreset\u2019 (don\u2019t include the inverted commas) and press Enter to execute it.<\/li>\n<li>Wait for the reset process to complete and then close the window.<\/li>\n<\/ol>\n<p>Alternatively, instead of going through the steps above, simply go to the Start menu, type \u2018wsreset\u2019 in the search bar and then click the \u201cwsreset \u2013 Run command\u201d option that appears in the results.<\/p>\n<p>Another way is to invoke the Run dialog (Windows key + R) and type \u2018WSReset.exe\u2019 in the text field. Then click OK or press Enter. Once Windows Store and Command Prompt open together, it means the cache has been reset.<\/p>\n<p>Afterwards, restart your computer for the changes to take effect and then check if the issue has been resolved.<\/p>\n<p>[adsbygoogle_content]<\/p>\n<h3>Fix 3: Check Your Date and Time Settings<\/h3>\n<p>Make sure the date and time on your computer are correct. If they are not and you try to connect to the Microsoft Apps server, there\u2019ll be a discrepancy causing the error you are facing.<\/p>\n<h4>Follow these steps:<\/h4>\n<ol>\n<li>Open the Settings app by pressing the Windows logo key + I combination on your keyboard.<\/li>\n<li>Click on Date and Time. It is displayed under \u2018Time and Language.\u2019<\/li>\n<li>On the right-hand side of the window, click the toggle to turn on \u2018Set time zone automatically.\u2019 However, if this does not match your time zone, then toggle off the option. Go to the \u2018Time zone\u2019 drop-down and select the correct time zone.<\/li>\n<li>Click the toggle to turn on the option that says \u2018Set time automatically.\u2019<\/li>\n<\/ol>\n<p>After you\u2019ve completed these steps, move on immediately to the next fix to set the region for your device.<\/p>\n<h3>Fix 4: Change the Region Settings on Your Computer<\/h3>\n<p>According to some users, they were able to resolve the issue by changing the region for their device. It\u2019s been reported that you may not be able to connect to Store services if your region is not set to the United Kingdom, the United States, or Canada.<\/p>\n<h4>Follow the procedure below:<\/h4>\n<ol>\n<li>Open the Settings app as already described in the previous fix.<\/li>\n<li>Click on Time and language and select Region and language.<\/li>\n<li>In the right-hand panel, expand the drop-down under \u2018Country or region\u2019 and select any of the regions mentioned above (i.e. UK, US, or Canada).<\/li>\n<li>Restart your computer and see if the issue has been resolved.<\/li>\n<\/ol>\n<p>Note: Another way of setting your region is via Control Panel. Here\u2019s how:<\/p>\n<ul>\n<li>Press the Windows logo key + R combination on your keyboard to bring up the Run dialog.<\/li>\n<li>Type \u2018Control Panel\u2019 in the text box and click Ok or press Enter.<\/li>\n<li>Make sure \u2018Category\u2019 is selected in the \u2018View by:\u2019 drop-down displayed in the top-right corner of the window.<\/li>\n<li>Click on Clock, Language and Region.<\/li>\n<li>Click Change location. It is displayed under Region.<\/li>\n<li>Under the Location tab, expand the \u2018Home location:\u2019 drop-down and select the United States or the United Kingdom or Canada.<\/li>\n<li>Click Apply &gt; Ok and then restart your computer.<\/li>\n<\/ul>\n<h3>Fix 5: Change Your Internet Connection<\/h3>\n<p>Another solution is to switch to Wi-Fi if you are using Ethernet and vice versa.<\/p>\n<p>You can also try tweaking your internet options by following the steps presented below. See if there\u2019ll be a positive result. However, you should take note of the current settings so that you can change them back in case the tweak makes no difference.<\/p>\n<ol>\n<li>Go to the Start menu and type \u2018Internet options\u2019 in the search bar. Click on the option from the results.<\/li>\n<li>Go to the Advanced tab.<\/li>\n<li>Scroll down the list and unmark the checkboxes for \u2018Use SSL 3.0\u2019, \u2018Use TLS 1.0\u2019, and \u2018Use TLS 1.1.\u2019<\/li>\n<li>Now, mark the checkbox for \u2018Use TLS 1.2.\u2019<\/li>\n<li>Click Apply &gt; Ok.<\/li>\n<li>Close the window and restart your computer.<\/li>\n<\/ol>\n<h3>Fix 6: Create a New User Account<\/h3>\n<p>The error you are dealing with could be as a result of a corrupt user profile. To know for sure, create a new user account and see if you can open the Microsoft Store and download apps successfully.<\/p>\n<h4>Follow these easy steps:<\/h4>\n<ol>\n<li>Open the Settings app by pressing the Windows logo key + I combo on your keyboard.<\/li>\n<li>Go to Accounts and then click on \u2018Family and other users.\u2019<\/li>\n<li>Now, click the option that says \u2018Add someone else to this PC\u2019 (It has the + icon just beside it).<\/li>\n<li>Click on the \u2018I don\u2019t have this person\u2019s sign-in information\u2019 link and then click \u2018Add a user without a Microsoft account.\u2019<\/li>\n<li>Choose a username and enter a password for the new account.<\/li>\n<li>Click the Next button.<\/li>\n<li>You can now switch to the new account and see if the issue will still occur in Microsoft Store.<\/li>\n<\/ol>\n<h3>Fix 7: Re-Register the Microsoft Store App via PowerShell<\/h3>\n<h4>Follow these easy steps:<\/h4>\n<ol>\n<li>Go to the Start menu.<\/li>\n<li>Type \u2018PowerShell\u2019 in the search bar and right-click on the option when it comes up in the results.<\/li>\n<li>Select Run as administrator.<\/li>\n<\/ol>\n<p>Alternatively, skip Steps 1 through 3 and simply right-click on the Start icon or press the Windows logo key + X combination on your keyboard to invoke the WinX menu. Locate Windows PowerShell (Admin) in the list and click on it.<\/p>\n<ol start=\"4\">\n<li>Click the Yes button when the User Account Control (UAC) prompt comes up.<\/li>\n<li>Now, in the window that opens, copy and paste the following command and then press Enter to execute it and re-register the Windows Store app:<\/li>\n<\/ol>\n<p><strong>powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\\WinStore\\AppxManifest.xml<\/strong><\/p>\n<ol start=\"6\">\n<li>Once the process is complete, close the window and restart your computer. Check if the issue has been resolved.<\/li>\n<\/ol>\n<h3>Fix 8: Modify Your DNS Settings<\/h3>\n<p>You may be able to resolve the error 0x80131500 by changing your DNS settings. Here\u2019s how:<\/p>\n<ol>\n<li>Right-click on the Start icon and then click on Control Panel from the menu that opens.<\/li>\n<li>In the Control Panel window, make sure that \u2018Category\u2019 is selected in the \u2018View by:\u2019 drop-down. Then click on Network and Internet.<\/li>\n<li>Click on Network and Sharing Center.<\/li>\n<li>Click on Change adapter settings on the left-hand side of the page that opens.<\/li>\n<li>Right-click on your current connection and select Properties from the context menu.<\/li>\n<li>Mark the checkbox for Internet Protocol Version 4 (TCP\/IPv4). Select it and then click the Properties button.<\/li>\n<li>In the box that opens, select the option that says \u2018Use the following DNS server addresses.\u2019<\/li>\n<li>Now, to use OpenDNS, type 208.67.222.222 in the \u2018Preferred DNS server box\u2019 and 208.67.220.220 in the \u2018Alternate DNS server\u2019 box.<\/li>\n<li>Click the OK button and close the window.<\/li>\n<\/ol>\n<p>Once you\u2019ve completed these steps, check if the Store issue has been resolved. If it persists, you can try using the Google Public DNS instead and see if that helps. To do so, repeat the above steps and enter 8.8.8.8 as \u2018Preferred DNS server\u2019 and 8.8.4.4 as \u2018Alternate DNS server.\u2019<\/p>\n<h3>Fix 9: Run System File Checker (SFC) and DISM<\/h3>\n<p>Corrupt system files could be the cause of the issue you are dealing with. An SFC scan will detect and attempt to repair such files. Follow these easy steps to run it:<\/p>\n<ol>\n<li>Press the Windows logo + X combination on your keyboard to invoke the WinX menu.<\/li>\n<li>Locate PowerShell (Admin) or Command Prompt (Admin) from the list and click on it.<\/li>\n<li>Click the Yes button when presented with the User Account Control (UAC) prompt.<\/li>\n<li>In the window that opens, type or copy and paste \u2018sfc \/scannow\u2019 (don\u2019t include the inverted commas) and press Enter to run the command.<\/li>\n<\/ol>\n<p>Note: if you are to type the command, make sure you leave a space between \u2018sfc\u2019 and \u2018\/scannow.\u2019<\/p>\n<ol start=\"5\">\n<li>Wait for the scan to complete. It will take a while, so make sure your battery has enough power or plug in your charger.<\/li>\n<\/ol>\n<p>If the results show that some corrupt files were detected but could not be repaired, then you\u2019ll have to run a DISM (Deployment Image Servicing and Management) scan. Here\u2019s how:<\/p>\n<ol>\n<li>Open Command Prompt with admin rights as shown above.<\/li>\n<li>Type or copy and paste \u2018DISM \/Online \/Cleanup-Image \/RestoreHealth\u2019 (don\u2019t include the inverted commas) in the window and press Enter to execute it.<\/li>\n<li>Wait for the process to complete. Again, it will take a while (could be up to 20 minutes or more) depending on your system.<\/li>\n<li>Once it\u2019s done, run the SFC scan once more.<\/li>\n<\/ol>\n<p>You can now check if the error has been resolved.<br \/>\n<!-- In-content video -->\n<div id=\"td-bottom-seethrough-1\"><\/div><\/p>\n<h3>Fix 10: Sign Out of Xbox<\/h3>\n<p>According to some users, they were able to resolve the error by signing out of the Xbox app on their PC. You can, therefore, give this a try and see if it helps.<\/p>\n<h3>Fix 11: Perform a Clean Boot<\/h3>\n<p>A clean boot will start your operating system with a minimal set of startup programs. This will help you determine whether there\u2019s a program that runs in the background and interferes with Microsoft Store.<\/p>\n<h3>Follow these easy steps:<\/h3>\n<ol>\n<li>Go to the Start menu.<\/li>\n<li>Type \u2018msconfig\u2019 in the search bar and click on System Configuration from the search results.<\/li>\n<\/ol>\n<p>Alternatively, you could open the Run dialog (Windows key + R), type \u2018msconfig\u2019 in the text box and then press Enter or click OK.<\/p>\n<ol start=\"3\">\n<li>Go to the Services tab in the System Configuration dialog box that opens.<\/li>\n<li>At the bottom of the page, mark the checkbox for \u2018Hide all Microsoft services.\u2019<\/li>\n<li>Now, click the \u2018Disable all\u2019 button.<\/li>\n<li>Go to the Startup tab and click the link that says \u2018Open Task Manager.\u2019<\/li>\n<li>Under the Startup tab in Task Manager, right-click on each of the listed items and select Disable.<\/li>\n<li>Close the Task Manager window and then click the OK button in the System Configuration dialog box.<\/li>\n<li>Restart your computer.<\/li>\n<\/ol>\n<p>Once your PC restarts, check if the Microsoft Store error will still appear. If it doesn\u2019t, it means that one of the programs you disabled is the culprit.\u00a0 Now, repeat the above steps and enable them one after the other until you find the one that\u2019s causing the issue. You can then remove it entirely from your PC.<\/p>\n<p>Afterwards, you\u2019ll have to reset your computer to start normally again. Here\u2019s how:<\/p>\n<ol>\n<li>Go to the Start menu and type \u2018msconfig\u2019 in the search bar.<\/li>\n<li>Select System Configuration from the results.<\/li>\n<li>Go to the General tab and unmark the checkbox for \u2018Hide all Microsoft services.\u2019<\/li>\n<li>Click the \u2018Enable all\u2019 button.<\/li>\n<li>Go to the Startup tab and click on Open Task Manager.<\/li>\n<li>Under the Startup tab, right-click on each of the items and select Enable.<\/li>\n<li>Click OK and then click Restart when prompted to restart your computer.<\/li>\n<\/ol>\n<h3>Fix 12: Temporarily Disable the Firewall on Your Antivirus Program<\/h3>\n<p>Your antivirus could be preventing Microsoft Store from functioning properly.<\/p>\n<p>If the program has a built-in firewall, try disabling it and then check if that resolves the issue. If the error persists afterwards or you can\u2019t find the firewall feature, then you should consider disabling the antivirus itself.<\/p>\n<p>However, the error might still occur even after you\u2019ve disabled the firewall or antivirus. In this case, you should consider uninstalling the antivirus completely. This might help in resolving the error.<\/p>\n<p>It is important to always have strong security software on your PC to protect your system and personal data. We, therefore, suggest you switch to a different antivirus if the one you currently have interferes with your Windows applications.<\/p>\n<p>We recommend you get <a href=\"https:\/\/www.auslogics.com\/en\/software\/anti-malware\/\">Auslogics Anti-Malware<\/a>. It\u2019s one of the best solutions on the market. The tool was designed by a certified Microsoft Silver Application Developer. This means that it won\u2019t conflict with system operations.<\/p>\n<h3>Fix 13: Replace Your Wireless Adapter<\/h3>\n<p>According to some users, the issue in discussion was caused by a problematic wireless adapter. Your internet connection might work fine, but you won\u2019t be able to use the Microsoft Store.<\/p>\n<p>Therefore, try switching to a different wireless adapter and see if that will make a difference.<\/p>\n<p>The Microsoft Store error 0x80131500 is annoying to come across as it prevents you from getting the latest updates for the apps on your PC. You also can\u2019t download any new apps.<\/p>\n<p>But by the time you try a few of the fixes we\u2019ve presented here, you should be able to resolve the issue permanently.<\/p>\n<p>You can leave a comment in the section below to let us know the fix that worked for you. Also, feel free to share your thoughts if you have any questions or suggestions.<\/p>\n<p>We\u2019ll like to hear from you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Store is a useful feature in the Windows operating system. It allows you to download and update various applications on your PC. Sometimes, however, you can encounter certain issues. One that users have been complaining about is the error 0x80131500. What Is Windows Store Error Code 0x80131500? When you try to launch Microsoft Store [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":90039,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[819,815,873,881],"tags":[1039,719,63,1095,619],"class_list":["post-14771","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-tos","category-maintenance","category-windows-system","category-windows-update-errors","tag-dns","tag-errors","tag-firewalls","tag-powershell","tag-windows-tweaks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Troubleshoot Microsoft Store Error 0x80131500 on Windows 10? &#8212; Auslogics Blog<\/title>\n<meta name=\"description\" content=\"Users encounter the 0x80131500 error while trying to access Microsoft Store on Windows 10. 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