{"id":14159,"date":"2023-09-18T21:28:22","date_gmt":"2023-09-18T21:28:22","guid":{"rendered":"https:\/\/www.auslogics.com\/en\/articles\/?p=14159"},"modified":"2025-04-15T15:57:09","modified_gmt":"2025-04-15T15:57:09","slug":"why-is-netflix-freezing","status":"publish","type":"post","link":"https:\/\/www.auslogics.com\/en\/articles\/why-is-netflix-freezing\/","title":{"rendered":"Why Does Netflix Keep Freezing? Pro Tips for a Quick Fix"},"content":{"rendered":"<p>Whenever Netflix freezes, restarting the app typically resolves the issue. But what if it keeps recurring?There are different variations of this issue:<\/p>\n<ul>\n<li aria-level=\"1\">Video freezes while sound is still on<\/li>\n<li aria-level=\"1\">Netflix freezes but Windows still functions<\/li>\n<li aria-level=\"1\">Both Netflix and the device freeze<\/li>\n<li aria-level=\"1\">Netflix keeps crashing after freezing<\/li>\n<\/ul>\n<p>The problem can occur whilst streaming videos on the <a href=\"http:\/\/apps.microsoft.com\/detail\/9wzdncrfj3tj\" target=\"_blank\" rel=\"noopener nofollow\">Netflix app<\/a> and <a href=\"https:\/\/help.netflix.com\/en\/node\/30081\" target=\"_blank\" rel=\"noopener nofollow\">supported web browsers<\/a> on Windows.\u00a0 This article will uncover the cause of the problem and how to get rid of it.<\/p>\n<hr \/>\n<p><strong>Also Read: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-fix-netflix-error-code-m7353-5101\/\">How To Fix Netflix Error Code M7353-5101<\/a><\/p>\n<hr \/>\n<h2>Why Does Netflix Keep Crashing?<\/h2>\n<p>That doesn\u2019t mean there\u2019s only one cause. The issue can be the result of a number of other system glitches, from basic computer problems to more complex bugs. That said, it can vary from computer to computer.\u00a0 The following can trigger the \u201c Netflix keeps stopping or freezing\u201d issue:<\/p>\n<ul>\n<li aria-level=\"1\">Overloaded system memory<\/li>\n<li aria-level=\"1\">Long-term device use<\/li>\n<li aria-level=\"1\">Outdated operating system<\/li>\n<li aria-level=\"1\">Malfunctioning graphics driver<\/li>\n<li aria-level=\"1\">Internet issues<\/li>\n<li aria-level=\"1\">Clogged up browser data<\/li>\n<li aria-level=\"1\">Outdated browser<\/li>\n<li aria-level=\"1\">Issues with the Netflix App<\/li>\n<\/ul>\n<h2>How to Fix the \u201cNetflix Keeps Freezing\u201d Problem<\/h2>\n<p>You may have to apply different fixes to get rid of the problem. We&#8217;ve arranged the solutions from basic to advanced to guide you.<\/p>\n<h3>Fix 1: Restart Your PC<\/h3>\n<p>Sometimes, people run their Windows computers for long periods without turning it off. This practice is mostly to keep apps open and avoid long startup times.<\/p>\n<hr \/>\n<p><strong>Helpful: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/harmful-leave-laptop-turned-answered\/\">Laptop Lifespan: Why You Should Definitely Shut Down Your PC Every Night<\/a><\/p>\n<hr \/>\n<p>You can also overburden your CPU over a short period by running too many apps. Opening and closing apps, installing and <a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-uninstall-programs-in-windows-10\/\">uninstalling programs<\/a>, and running multiple windows leave a digital footprint that your processor, system memory, and disk must continue to handle.\u00a0 <a href=\"https:\/\/www.computerhope.com\/jargon\/r\/reboot.htm\" target=\"_blank\" rel=\"noopener nofollow\">When you restart your computer<\/a>, you&#8217;re giving it a clean slate, allowing it to let go of unnecessary background processes that eat up resources. Move on to the next solution if the \u201cNetflix frozen\u201d problem persists after restarting your computer.<\/p>\n<hr \/>\n<p><strong>Related: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-clear-ram-and-reduce-ram-usage-in-windows-10\/\">How to Clear RAM and Reduce RAM Usage in Windows 10<\/a><\/p>\n<hr \/>\n<h3>Fix 2: Make Sure Windows is Up to Date<\/h3>\n<p>An outdated Windows build, whether it&#8217;s Windows 10 or Windows 11, may be the reason streaming is interrupted on the app or your web browser.<\/p>\n<p><a href=\"https:\/\/support.microsoft.com\/en-gb\/windows\/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2\" target=\"_blank\" rel=\"noopener nofollow\">Microsoft releases regular updates <\/a> to get rid of such issues and ensure compatibility with updated streaming technologies.<\/p>\n<p>To start the update, launch the Start search window (<code>Windows + S<\/code>), type <code>updates<\/code>, and select <em>Check for Updates<\/em>.<\/p>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Check-for-updates-Windows-10.png\" alt=\"Check for updates Windows 10\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<p>Make sure you allow the Windows Update utility to download and install every available update, including feature and quality updates.<\/p>\n<p>Restart your computer to allow your OS to complete the installation.<\/p>\n<div class=\"cta-block cta-block_native top\" data-cta-type=\"native\" data-cta-position=\"top\">\r\n\t<div class=\"cta-block__top\">PRO TIP<\/div>\r\n    <div class=\"cta-block__text_native\">Keeping your Windows OS up to date is crucial, but it\u2019s equally important to ensure all your drivers are current. Outdated drivers can cause performance issues, connectivity problems, and even crashes.<\/p>\n<p> <a href=\"\/en\/software\/driver-updater\/after-download\/\">Auslogics Driver Updater<\/a>  is an excellent tool for automatically identifying and updating all your system drivers to the latest versions, ensuring a smoother and more reliable streaming experience.<\/div>\r\n    <div class=\"cta-block__btn-group top\">\r\n        <a class=\"cta-block__download-btn\" href=\"\/en\/software\/driver-updater\/after-download\/\">Download for Free<\/a>\r\n        <a class=\"cta-block__learn-more\" href=\"\/en\/software\/driver-updater\/\">Learn More<\/a>\r\n    <\/div>\r\n<\/div>\r\n\n<hr \/>\n<p><strong>Related: <\/strong> <a href=\"https:\/\/www.auslogics.com\/en\/articles\/do-i-need-manually-check-for-win10-updates\/\">Ultimate Guide: How to Manually Check and Install Windows Updates <\/a><\/p>\n<hr \/>\n<h3>Fix 3: Update Your Web Browser<\/h3>\n<p>If you&#8217;re experiencing the issue on a web browser, chances are you&#8217;re using a version that can&#8217;t quite handle what Netflix is throwing at it.<\/p>\n<p>In some cases, the browser might be dealing with bugs that may have been fixed in its latest update.<\/p>\n<p>In other situations, it may not be quite equipped with the latest technologies to render Netflix videos.<\/p>\n<p>We\u2019ll show you how to update different web browsers that can run Netflix.<\/p>\n<hr \/>\n<p><strong>Also read: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/what-is-the-best-internet-browser\/\">What is the Best Internet Browser?<\/a><\/p>\n<hr \/>\n<p><strong>Updating Chrome<\/strong>Google Chrome notifies you to <a href=\"https:\/\/support.google.com\/chrome\/answer\/95414?hl=en&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noopener nofollow\">update the browser<\/a>, and in most cases, installs the update automatically. The menu icon to the right of the address bar often changes colors to indicate when an update was released. An Update button is usually next to the icon whenever an update is available. You can click it to start the process. You can also follow these steps to force Chrome to start the Update:<\/p>\n<ul>\n<li aria-level=\"1\">Click the icon and select <em>Settings<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Google-Chrome-Settings.png\" alt=\"Click the icon and select Settings\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Go to the left menu of the <em>Settings<\/em> page, scroll down, and click <em>About Chrome<\/em>.<\/li>\n<li aria-level=\"1\">The browser should automatically start checking for and downloading available updates.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Aboud-Google-Chrome.png\" alt=\"Go to the left menu of the Settings page, scroll down, and click About Chrome\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li>Restart it to complete the process.<\/li>\n<\/ul>\n<p><strong>Updating Microsoft Edge<\/strong>Like Chrome, <a href=\"https:\/\/support.microsoft.com\/en-au\/topic\/microsoft-edge-update-settings-af8aaca2-1b69-4870-94fe-18822dbb7ef1#:~:text=Update%20once,Download%20and%20install%20to%20proceed.\" target=\"_blank\" rel=\"noopener nofollow\">updating Microsoft Edge <\/a> is simple. Go to the About page of Microsoft Edge to check if the browser is up to date and install the latest update. Follow these steps:<\/p>\n<ul>\n<li aria-level=\"1\">After launching the app, go to the top-right corner and click the three dots.<\/li>\n<li aria-level=\"1\">Select <em>Settings<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Sign-in-Microsoft-Edge.png\" alt=\"Select Settings\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">When the <em>Settings<\/em> page opens, select <em>About Microsoft Edge<\/em> in the left menu.<\/li>\n<li aria-level=\"1\">Click the <em>Download<\/em> and <em>Install<\/em> option if an update is available. You will be notified if the browser is up to date.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/About-Microsoft-Edge.png\" alt=\"Click the Download and Install option if an update is available. You will be notified if the browser is up to date \" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<p><strong>Updating Mozilla Firefox<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">Launch <em>Firefox<\/em> and click the hamburger menu icon beside the address bar.<\/li>\n<li aria-level=\"1\">Select <em>Help<\/em> from the menu.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Auslogics-BoostSpeed-13-Help.png\" alt=\"Select Help from the menu \" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Click <em>About Firefox<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/About-Firefox.png\" alt=\"Click About Firefox\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">The browser will now check for updates and download them.<\/li>\n<li aria-level=\"1\">Click the <em>Restart<\/em> to update Firefox button to complete the process.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Update-FireFox-Browser.png\" alt=\"Click the Restart to update Firefox button to complete the process \" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<h3>Fix 4: Clear Browser Cookies and Data<\/h3>\n<p>Every web browser stores <a href=\"https:\/\/www.auslogics.com\/en\/articles\/do-i-need-manually-check-for-win10-updates\/\">temporary Internet files<\/a> to your computer to allow them to load web pages faster. Websites also load micro programs, called cookies, to visiting devices so they can improve performance and render more targeted content. These files can become corrupt or too large overtime, cause conflicts, and trigger errors that may cause Netflix to freeze. You can clear your browser&#8217;s cookies to check if that gets rid of the problem. You can also clear cookies stored on your computer by Netflix. To do that, visit the <a href=\"https:\/\/netflix.com\/clearcookies\" target=\"_blank\" rel=\"noopener nofollow\">Clear Cookies page<\/a><\/p>\n<p>.<\/p>\n<div class=\"notebox\">\r\n\t<div class=\"notebox__text\">Note that this process will require you to log into Netflix again.<\/div>\r\n<\/div>\n<p>To <a href=\"https:\/\/support.google.com\/chrome\/answer\/2392709?hl=en&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noopener nofollow\">clear your browsing data on Chrome<\/a>, open the <em>Settings<\/em> page, select <em>Privacy and Security<\/em> on the left, and click <em>Clear Browsing Data<\/em>. You can then select the data you want to remove and click <em>Clear Data<\/em>.<\/p>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Google-Chrome-Privacy-and-Security.png\" alt=\"Google Chrome Privacy and Security\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<p><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/clear-cookies-and-site-data-firefox\" target=\"_blank\" rel=\"noopener nofollow\">Clearing your data on Firefox<\/a> involves going to the browser\u2019s <em>Settings<\/em> page, selecting <em>Privacy and Security<\/em> in the left menu, scrolling down, and clicking <em>Clear Data<\/em>.<\/p>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Clear-Data-on-FireFox.png\" alt=\"Clear Data on FireFox\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<p>To <a href=\"https:\/\/support.microsoft.com\/en-us\/microsoft-edge\/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd\" target=\"_blank\" rel=\"noopener nofollow\">clear Microsoft Edge\u2019s browsing data <\/a>, click <em>Settings<\/em>, go to the left side of <em>Settings<\/em> and select <em>Privacy, search, and services,<\/em> and click <em>Choose what to clear<\/em>\u00a0under <em>Clear browsing data<\/em>.<\/p>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Clear-Microsoft-Edge-Browsing-data.png\" alt=\"Clear Microsoft Edge Browsing data\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<hr \/>\n<p><strong>Also read: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/proven-ways-to-clean-windows\/\">Proven Ways to Clean Windows 10<\/a><\/p>\n<hr \/>\n<h3>Fix 5: Run the Apps Troubleshooter<\/h3>\n<p>If the freezing issue keeps preventing you from streaming videos through the Windows app, you can run the <a href=\"https:\/\/support.microsoft.com\/en-us\/account-billing\/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac\" target=\"_blank\" rel=\"noopener nofollow\">Windows apps troubleshooter<\/a><\/p>\n<p>.<\/p>\n<p>The troubleshooter works with programs installed from the Microsoft Store. It checks for things like software conflicts and corrupt files to figure out why any app may be malfunctioning.<\/p>\n<p>There are different methods involved in running the troubleshooter on Windows 10 and Windows 11.<\/p>\n<p><strong>Follow these steps to run it on Windows 10:<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">Launch the <em>Settings app<\/em> (right-click <em>Start<\/em> and click <em>Settings<\/em>) and select <em>Update &amp; Security<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/update-and-security-windows-10.png\" alt=\"Click on the Update and Security icon at the bottom of the Settings home page\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Go to the left side of the <em>Update &amp; Security<\/em> page and click <em>Troubleshoot<\/em>.<\/li>\n<li aria-level=\"1\">Select <em>Additional Troubleshooters<\/em> after the <em>Troubleshoot<\/em> page opens.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/click-on-Additional-Troubleshooters.png\" alt=\"Select Additional Troubleshooters\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Click <em>Windows Store Apps<\/em> and click <em>Run the Troubleshooter<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/run-the-troubleshooter.png\" alt=\"Click Windows Store Apps and click Run the Troubleshooter.\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">The troubleshooter will now check for issues with Windows store apps, including Netflix, and attempt to resolve any problems it finds.<\/li>\n<\/ul>\n<p>Windows 11 does not have a dedicated Windows Store Apps troubleshooter in the Settings app like Windows 10. Instead, you can go through the Start menu to launch the classic Microsoft Store Apps troubleshooter.<\/p>\n<div class=\"notebox\">\r\n\t<div class=\"notebox__heading\">Important!<\/div>\r\n\t<div class=\"notebox__text\"><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/deprecation-of-microsoft-support-diagnostic-tool-msdt-and-msdt-troubleshooters-0c5ac9a2-1600-4539-b9d0-069e71f9040a\">Microsoft announced <\/a> that it intends to retire (or deprecate) its Troubleshooters, also known as Microsoft Support Diagnostic Tool troubleshooters, due to security vulnerabilities. The timeline started from 2023, when some tools were redirected to the Get Help platform to 2025 when the MSDT platform will be removed . <\/div>\r\n<\/div>\r\n\n<ul>\n<li aria-level=\"1\">Launch the Start menu or click the search icon in your taskbar.<\/li>\n<li aria-level=\"1\">Type \u201cFix problems with Microsoft Store Apps.\u201d<\/li>\n<li aria-level=\"1\">Click \u201cFind and fix problems with Microsoft Store Apps\u201d under Settings or Best match.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Search-microsoft-Store-apps-troubleshooter-Start-menu.png\" alt=\"Find and fix problems with Microsoft Store Apps\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">The Microsoft Store Apps troubleshooter will now appear. Select the Next button.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Microsoft-Store-apps.png\" alt=\"Troubleshoot and help prevent computer problems\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">The tool will now run its diagnostics algorithm and try to run down problems affecting apps downloaded from the Store, including Netflix. It will provided suggestions once the process is complete.<\/li>\n<\/ul>\n<p>Alternatively, you can go through the Settings app to use the Program Compatibility Troubleshooter, which runs in the Get Help platform:<\/p>\n<ul>\n<li>Go to Settings, select System &gt; Troubleshoot.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/System-troubleshot-Settings.png\" alt=\" Click System and Troubleshoot\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li><strong>Click Other Troubleshooters. <\/strong><\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Other-trouble-shooters.png\" alt=\"Other Troubleshooters\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li>Now, click Run next to the Program Compatibility Troubleshooter.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Run-Program-compatibility-troubleshooter.png\" alt=\"Program Compatibility Troubleshooter\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li>Follow the instructions in the Get Help app to resolve the issue.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Get-Help-Troubleshooter.png\" alt=\"Windows Get Help app \" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<h3>Fix 6: Fix Your Network Connection<\/h3>\n<p>A faulty network is another common reason why Netflix keeps pausing and freezing in the middle of streaming.<\/p>\n<p>If the application or your web browser struggles to maintain a healthy Internet signal, it begins to throw up performance issues.<\/p>\n<p>Different system issues can cause a drop or outright loss of Internet connection. We\u2019ll be going through different fixes on how to resolve this problem.<\/p>\n<hr \/>\n<p><strong>Helpful: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/speed-up-internet\/\">Boost Internet on Your PC: Tips on How to Speed Up Your Internet Connection<\/a><\/p>\n<hr \/>\n<p><strong>Restart Your Router<\/strong>Whenever you contact your service provider about signal problems, the first thing they ask is if you\u2019ve restarted your <a href=\"https:\/\/www.nytimes.com\/wirecutter\/blog\/modem-vs-router\/\" target=\"_blank\" rel=\"noopener nofollow\">modem or wireless router<\/a>.\u00a0 That\u2019s because we tend to forget that they are also electronic devices that can glitch after a period of use. Restarting the router works in most cases because the device\u2019s congested memory and buffers from previous connections can be cleared. A restart also helps to refresh and reset the router\u2019s software if it encounters any glitch.\u00a0 Temporary network congestion is another issue that a quick reboot can solve. It allows the device to reconnect to the network and renew <a href=\"https:\/\/www.ibm.com\/docs\/en\/i\/7.1?topic=concepts-leases\" target=\"_blank\" rel=\"noopener nofollow\">DHCP leases<\/a> for connected devices to clear network congestion and connection conflicts. This activity ensures valid IP addresses and network configurations.\u00a0 Additionally, restarting ensures that updates or configuration changes from the Internet service provider are properly applied, contributing to a smoother network experience. Whether you use a wired or wireless router\/modem, you have to follow the same process:<\/p>\n<ul>\n<li aria-level=\"1\">Disconnect your router\/modem from its power source. If your network setup combines a router and modem, unplug both devices.<\/li>\n<li aria-level=\"1\">If your modem or router has a backup battery, remove the battery from the device. Shut down the device completely if the battery is not removable.<\/li>\n<li aria-level=\"1\">Restart your computer.<\/li>\n<li aria-level=\"1\">Now, plug your router\/modem back into its power source and turn them on.<\/li>\n<li aria-level=\"1\">The device\u2019s light indicators will let you know when they are ready.<\/li>\n<li aria-level=\"1\">Now, try connecting to your PC again to check for the issue.<\/li>\n<\/ul>\n<p><strong>Consider Changing Your Network Band<\/strong>Most modern wireless routers use the <a href=\"https:\/\/www.howtogeek.com\/222249\/whats-the-difference-between-2.4-ghz-and-5-ghz-wi-fi-and-which-should-you-use\/\" target=\"_blank\" rel=\"noopener nofollow\">2.4 Ghz and 5.0 GHz frequency bands<\/a> to broadcast Internet signals. You\u2019ll see both bands listed as two different available WiFi connections whenever you want to connect.\u00a0 Consider going to your network selection page and switching to a different band if you\u2019re currently experiencing the problem on one frequency. In some situations, one band is better than the other. If your router is far from your device and there are walls and other barriers between you, you\u2019re better off using the 2.4 GHz band. That said, the 5.0 GHz offers you faster throughput and is better for streaming.\u00a0 So, you can switch to the 5.0 GHz band and go closer to your router, then check if that resolves the network problems. <strong>Run the Network Troubleshooter<\/strong>The <a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c#WindowsVersion=Windows_10\" target=\"_blank\" rel=\"noopener nofollow\">network troubleshooter<\/a> is another built-in Microsoft tool designed to check your computer\u2019s network infrastructure to diagnose and fix common issues. It restarts network related services to try and resolve conflicts that may be preventing your computer from connecting to the Internet. <strong>Follow these steps to run the Network Troubleshooter on Windows 10:<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">Launch the <em>Settings app<\/em> (right-click <em>Start<\/em> and click <em>Settings<\/em>) and select <em>Network and Internet<\/em>.<\/li>\n<li aria-level=\"1\">Go to <em>Status<\/em>.<\/li>\n<li aria-level=\"1\">Select <em>Network troubleshooter<\/em> under the <em>Change your network settings<\/em>\u00a0section.<\/li>\n<li aria-level=\"1\">Allow the troubleshooter to check your network and provide a report.<\/li>\n<li aria-level=\"1\">Follow the steps it prescribes if it finds an issue.<\/li>\n<li aria-level=\"1\">Check if the problem goes away.<\/li>\n<\/ul>\n<p><strong>Follow these steps if you have a Windows 11 computer:<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">Right-click <em>Start<\/em> and select <em>Settings<\/em> or press <code>Windows+I<\/code>.<\/li>\n<li aria-level=\"1\">Scroll through the <em>System<\/em> page and select <em>Troubleshoot<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Sysytem-troubleshooters.png\" alt=\"System troubleshooters\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Click <em>Other Trouble-Shooters<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Select-Other-Troubleshooters-on-the-System-Troubleshoot-page.-.png\" alt=\"Select Other Troubleshooters on the System &gt; Troubleshoot page.\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Click <em>Run<\/em> beside <em>Network and Internet<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/4-1-1.png\" alt=\"Windows 10 Other Troubleshooters\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Allow the troubleshooter to check your network and provide a report.<\/li>\n<li aria-level=\"1\">Follow the steps if it finds an issue and check if the problem goes away.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Also read: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-fix-cant-connect-to-this-network-error-on-windows-10-11\/\">How To Fix Can\u2019t Connect To This Network Error On Windows 10\/11<\/a><\/p>\n<hr \/>\n<p><strong>Fix the DNS<\/strong>Your ISP provides the default servers that your computer routes all DNS requests to. These DNS servers resolve alphanumeric hostnames to IP addresses, allowing your browsers to know which website you\u2019re trying to open. As it turns out, <a href=\"https:\/\/www.howtogeek.com\/664608\/why-you-shouldnt-be-using-your-isps-default-dns-server\/\" target=\"_blank\" rel=\"noopener nofollow\">ISP-provided DNS servers are not usually the best<\/a> for speed and reliability. Netflix may be freezing on your computer because of the server you\u2019re currently using. So, switch to a different server and check if that resolves the problem. You can follow this step by step guide to learn <a href=\"https:\/\/www.auslogics.com\/en\/articles\/change-dns-server-on-windows-10\/\">how to change DNS servers for your computers and web browsers<\/a><\/p>\n<p>.<\/p>\n<hr \/>\n<p><strong>Also read: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-fix-dns-server-unavailable-error-in-windows-11\/\">[FIXED] \u201cYour DNS Server Might Be Unavailable\u201d Error On Windows 11<\/a><\/p>\n<hr \/>\n<p><strong>Flush Your DNS Cache<\/strong>Your computer compiles most of the IP address and hostnames it resolves through your DNS server to a cache file on your hard drive. That way, it will refer to the <a href=\"https:\/\/www.pcmag.com\/encyclopedia\/term\/dns-cache\" target=\"_blank\" rel=\"noopener nofollow\">DNS cache<\/a> to resolve domain names in the future instead of using the DNS server repeatedly. Sometimes, wrong information in the current cache can cause connection problems. Once you\u2019ve changed your DNS server, you should ideally purge the cache to allow your computer rebuild it with information from the new server.\u00a0 Follow these steps to flush the DNS cache:<\/p>\n<ul>\n<li aria-level=\"1\">Launch the <em>Command Prompt<\/em> as an administrator. Type <code>Command prompt<\/code>\u00a0in the <em>Start<\/em> menu and select <em>Run as Administrator<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Run-Command-Prompt-as-Admin-5.webp\" alt=\"Windows 10 Other Troubleshooters\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Select <em>Yes<\/em> in the UAC warning dialog window.<\/li>\n<li aria-level=\"1\">Type <code>ipconfig \/flushdns <\/code> and hit <code>Enter<\/code> after the <em>Command Prompt<\/em> appears.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/DNS-resolver-cache.png\" alt=\"DNS resolver cache\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Open <em>Netflix<\/em> and check for the problem.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Also read: <\/strong><a href=\"https:\/\/www.auslogics.com\/en\/articles\/view-dns-cache-on-windows-10\/\">Here is How to View DNS Cache on Any Windows 10\/11 Computer<\/a><\/p>\n<hr \/>\n<p><strong>Release and Renew Your IP Address<\/strong>Your router leases an IP address to your computer from a pool of available addresses for a specific period. This IP address should be unavailable to other devices connected to the router. But in rare situations, a misconfiguration may result in the router assigning the same IP to another device, causing <a href=\"https:\/\/www.auslogics.com\/en\/articles\/fix-windows-has-detected-ip-address-conflict\/\">IP address conflicts<\/a><\/p>\n<p>.<\/p>\n<p>In such a case, you have to relinquish the IP address to resolve the conflict.<\/p>\n<p>You may also need to release the address if the lease period is over or to update your computer\u2019s network configuration.<\/p>\n<p>After <a href=\"https:\/\/www.lifewire.com\/renewing-ip-addresses-in-microsoft-windows-816528\" target=\"_blank\" rel=\"noopener nofollow\">releasing the IP<\/a>, you must place an order to get a new one. That process is called renewing your IP address.<\/p>\n<p>Follow this guide:<\/p>\n<ul>\n<li aria-level=\"1\">Launch the <em>Command Prompt<\/em> as an administrator. Type <code>CMD<\/code>\u00a0in the <em>Start<\/em> menu and select <em>Run as Administrator<\/em>.<\/li>\n<li aria-level=\"1\">Select <em>Yes<\/em> in the UAC warning dialog window.<\/li>\n<li aria-level=\"1\">Type <code>ipconfig \/release <\/code> and hit <code>Enter<\/code> after the <em>Command Prompt<\/em> appears.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/ipconfig-release-1.png\" alt=\"ipconfig release\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Type <code>ipconfig \/renew <\/code> and hit <code>Enter<\/code>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Ipconfir-renew.png\" alt=\"Type ipconfig \/renew and hit Enter.\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Open <em>Netflix<\/em> and check for the problem.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Also read:<\/strong> <a href=\"https:\/\/www.auslogics.com\/en\/articles\/your-ip-has-been-temporarily-blocked-how-to-unblock-ip\/\">\u201cYour IP Has Been Temporarily Blocked\u201d- How to Unblock IP? <\/a><\/p>\n<hr \/>\n<h3>Fix 7: Allow the Netflix App through the Firewall<\/h3>\n<p>Netflix might continue freezing no matter what you try if your firewall keeps blocking it. You can ensure that this is not the case by entering your firewall settings and adding Netflix to its allow list.<\/p>\n<p>Here\u2019s the process for Windows Defender Firewall:<\/p>\n<ul>\n<li aria-level=\"1\">Open the <em>Start<\/em> button and type <code>firewall<\/code>.<\/li>\n<li aria-level=\"1\">Click <em>Firewall &amp; Network Protection<\/em> in the search results.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/firewall-and-network-protection.png\" alt=\"firewall and network protection\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Select <em>Allow an app through firewall<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Allow-an-app-through-firewall.-.webp\" alt=\"\u201cAllow an app through firewall.\u201d\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Click <em>Change Settings<\/em> when the <em>Allowed Applications<\/em> window shows up.<\/li>\n<li aria-level=\"1\">Scroll down to locate <em>Netflix<\/em> and check all its boxes.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/allowed-applications-netflix.png\" alt=\"allowed applications netflix\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Do the same for your browser.<\/li>\n<li aria-level=\"1\">Click the <em>OK<\/em> button.<\/li>\n<\/ul>\n<p>Now, check if the \u201cNetflix not working\u201d problem persists.<\/p>\n<h3>Fix 8: Fix Your Graphics Driver<\/h3>\n<p>Your graphics card controls what you see on your screen, especially video playback. If Netflix is freezing while your device is working or while audio is still playing, your graphics card\u2019s driver may have something to do with it. The driver is responsible for interpreting your operating system\u2019s needs to the graphics card and vice versa. If it\u2019s corrupt or out of date, you\u2019re bound to experience graphics-related problems. Updating the driver should be your next move if nothing has worked till now.<\/p>\n<hr \/>\n<p><strong>Related:<\/strong>\u00a0 <a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-update-drivers\/\">[EASY GUIDE] How to Update Device Drivers on a Windows 10 PC?<\/a><\/p>\n<hr \/>\n<p>The best way to keep your driver up to date and ensure this issue doesn\u2019t happen in the future is using an application that automates the driver-updating process. <a href=\"https:\/\/www.auslogics.com\/en\/articles\/auslogics-driver-updater-update-your-drivers\/\">Auslogics Driver Updater<\/a> is an industry-trusted utility that can help you track and resolve driver issues automatically.<\/p>\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-5626105816785274\"\r\ncrossorigin=\"anonymous\"><\/script>\r\n<!-- Bottom_CTA -->\r\n<ins class=\"adsbygoogle\" style=\"display:inline-block;width:728px;height:90px\" data-ad-client=\"ca-pub-5626105816785274\" data-ad-slot=\"9260129453\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<p>The program allows you to schedule scans so that it can check for outdated and malfunctioning drivers and install their official updates from time to time.<\/p>\n<p>You can configure it to perform this task whenever your computer starts. That way, you no longer have to worry that a hardware driver is causing stability problems.<\/p>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Ausligogics-Driver-Updater-Scheduler-1.png\" alt=\"Auslogics Driver Updater Scheduler\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<h3>Fix 9: Reinstall the Netflix App<\/h3>\n<p>Consider reinstalling the application if nothing has worked so far. Since you installed the app through the Microsoft Store, you have to go through the Settings app.<\/p>\n<ul>\n<li>Launch <em>Settings<\/em> and click <em>Apps<\/em>.<\/li>\n<li>Select <em>Installed Apps<\/em> if you\u2019re running Windows 11.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Windows-10-installed-apps.png\" alt=\"Windows 10 installed apps\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Type <code>netflix<\/code>\u00a0into the <em>Search<\/em> box.<\/li>\n<li aria-level=\"1\">If you\u2019re on Windows 10, click the <em>Netflix<\/em> app and select <em>Uninstall<\/em>.<\/li>\n<li aria-level=\"1\">If you\u2019re on Windows 11, click the three dots beside <em>Netflix<\/em> and select <em>Uninstall<\/em>.<\/li>\n<\/ul>\n<div class=\"screenshots\">\r\n  <div class=\"screenshots__image-shadow\">\r\n    <img data-src=\"https:\/\/www.auslogics.com\/en\/articles\/wp-content\/uploads\/2023\/09\/Installed-apps-Netflix.png\" alt=\"Installed apps Netflix\" class=\"lazyload screenshots__image\">\r\n  <\/div>\r\n  <div class=\"screenshots__description\"><\/div>\r\n<\/div>\n<ul>\n<li aria-level=\"1\">Allow Windows to remove the program.<\/li>\n<li aria-level=\"1\">Restart your computer.<\/li>\n<li aria-level=\"1\">Open the <em>Microsoft Store<\/em>, search for <em>Netflix<\/em>, and install the program.<\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p>The freezing issue doesn&#8217;t have to overshadow the excitement of streaming your favorite shows and movies. We believe the fixes in this article finally got you to stop asking questions like, \u201cWhy does my Netflix keep pausing?\u201d<\/p>\n<p>Remember to keep your PC free from malware by using a <a href=\"https:\/\/www.auslogics.com\/en\/software\/anti-malware\/\">competent virus-removal<\/a> tool a longside Windows Security.<\/p>\n<h2>FAQ<\/h2>\n<p><div class=\"faq-box\"><div class=\"faq-box__tabs\"><div class=\"faq-box__tab\">\r\n\t<input id=\"id-1\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-1\"><span>What should I do if none of the troubleshooting steps work?<\/span><\/label>\r\n\t<div class=\"faq-box__content\"><\/p>\n<p>There are other things that you can try before contacting your device manufacturer\u2019s support. They include:<\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-change-time-and-date-on-windows-11\/\">Setting your date and time to automatic through settings <\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/www.auslogics.com\/en\/articles\/how-to-remove-virus-and-other-malware-from-windows\/\">Remove malware from your computer<\/a><\/li>\n<li aria-level=\"1\">Switching to the web version if you\u2019re using the app and vice versa<\/li>\n<li aria-level=\"1\">Disable any VPN\/Proxy that you may be using<\/li>\n<li aria-level=\"1\">Disable experimental features on your GPU software <\/div>\r\n<\/div><\/li>\n<\/ul>\n<div class=\"faq-box__tab\">\r\n\t<input id=\"id-2\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-2\"><span> Why is Netflix not working on My TV?<\/span><\/label>\r\n\t<div class=\"faq-box__content\">\n<p>Depending on your TV\u2019s make and model, the Netflix app might be freezing because of the following:<\/p>\n<ul>\n<li aria-level=\"1\">Your device is experiencing software glitches that can be cleared after a reboot<\/li>\n<li aria-level=\"1\">It may be time to log out of Netflix and sign in again<\/li>\n<li aria-level=\"1\">Your Netflix app is out of date<\/li>\n<li aria-level=\"1\">Internet connection problems <\/div>\r\n<\/div><\/li>\n<\/ul>\n<p><div class=\"faq-box__tab\">\r\n\t<input id=\"id-3\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-3\"><span> Why is my VPN not working on Netflix?<\/span><\/label>\r\n\t<div class=\"faq-box__content\"> Your VPN may not be working with Netflix because the platform has banned the VPN\u2019s server\u2019s IP addresses. You can switch to a different VPN in this case.<\/div>\r\n<\/div> <div class=\"faq-box__tab\">\r\n\t<input id=\"id-4\" class=\"faq-box__checkbox\" type=\"checkbox\" \/>\r\n\t<label class=\"faq-box__label\" for=\"id-4\"><span> Why is my Netflix audio not working?<\/span><\/label>\r\n\t<div class=\"faq-box__content\"><\/p>\n<p>You might not be getting sound on Netflix because:<\/p>\n<ul>\n<li aria-level=\"1\">Your computer\u2019s audio is turned down<\/li>\n<li aria-level=\"1\">You did not select the right speaker<\/li>\n<li aria-level=\"1\">Your computer\u2019s current sample rate and bit depth<\/li>\n<li aria-level=\"1\">Your browser\u2019s current tab might be muted<\/li>\n<li aria-level=\"1\">There are issues with Surround Sound 5.1<\/li>\n<li aria-level=\"1\">The TV show or movie you\u2019re streaming has audio issues <\/div>\r\n<\/div><\/div><\/div><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If your Netflix keeps freezing, it could be malfunctioning graphics driver, clogged up browser data, long-term device use, etc. Regardless of the causes, there are practical ways to fix this problem. If your Netflix is not working, keep reading!<\/p>\n","protected":false},"author":77,"featured_media":80627,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[867,817],"tags":[235,163,1075,719,1079,63,109,75],"class_list":["post-14159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-multimedia","category-productivity","tag-chrome","tag-monitor-issues","tag-edge","tag-errors","tag-firefox","tag-firewalls","tag-pc-performance","tag-windows-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Does Netflix Keep Freezing? Pro Tips for a Quick Fix &#8212; Auslogics Blog<\/title>\n<meta name=\"description\" content=\"Netflix freezing? 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