You won’t be able to watch your web series or movies on Amazon Prime if you see an error message that reads, “This video is taking longer than expected to load.” The error usually comes with the code 7017.

What is the error code 7017 in Prime Video?

The error code 7017 is an indication that something has gone wrong with the streaming process.

Windows users normally stream Amazon Prime movies and series on their browsers. This means that issues with the browser could cause the error message to come up. However, some users who have migrated to the new Amazon Prime Video application for Windows 10 have complained that they also experienced this particular error.

Normally, the full message reads:

“Streaming Delay

This video is taking longer than expected to load. Do you want to continue watching? If this problem persists, please contact Amazon Customer Service at www.primevideo.com/help/contact-us and refer to error 7017.”

The dialog box containing the message typically comes with two options: Close Player and Continue Watching.

The former option closes the player and resolves the problem for some, while the latter option will likely do no good.

If you’re experiencing this error, the best way to resolve it is to tackle the underlying causes. We’ve gone through different possible causes of the problem and arrived at some effective solutions. So, follow the guides here to find out how to fix the Prime Video error 7017.

How to fix “This video is taking longer than expected to load” in Amazon Prime Video

As mentioned above, the trick is to get rid of any underpinning issue that might be triggering the error. There are different troubleshooting steps here that will help.

Method 1: Check your internet connection

The primary cause of the error is the loss of internet connection. You might think that everything is alright with your network connection, but something might have suddenly gone wrong. So, try loading a different web page to check if things are OK.

Contact your ISP if you’ve lost your internet connection. If things are alright with your signal, head to the next solution.

Method 2: Confirm that Amazon Prime servers are up and running

If the issue persists, you should check if Amazon Prime’s servers are up. It could be that the error is showing up due to server downtime. If this is the case, there’s nothing you can do but wait. You can search online for news related to the servers, or you can simply ping them via Command Prompt. Remember that you need to confirm that your internet connection is working before you ping.

To use Command Prompt, follow these steps:

  1. Right-click on the Windows logo in the taskbar.
  2. In the Power User menu, select Run.
  3. You can also press the Windows and R keyboard buttons together to open Run.
  4. In the Run dialog box, type “CMD” (don’t add the quotes) and then press the CTRL, Shift, and Enter keyboard keys simultaneously.
  5. Click on Yes in the User Account Control dialog pop-up.
  6. In the Command Prompt window, enter the following line and press the Enter keyboard button:

ping primevideo.com -t

  1. If the ping brings back a positive result, then the servers are fine. If you don’t see a positive result, however, then you have to wait until the issue is fixed from Amazon’s end.

Method 3: Restart your browser

If you’re streaming the video on your web browser, try restarting the browser and check if that resolves the problem.

If the problem persists, your next course of action will be to tweak your browser. Move on to the next step if you still see the error.

Method 4: Disable browser extensions and add-ons

Sometimes, browser extensions and add-ons that are meant to provide extra functions can interfere with Prime Video and trigger the error. Try disabling any extension or add-on that you installed before the error began to show up.

We’ll be showing you how to do that for different browsers.

Google Chrome:

  1. Launch Google Chrome.
  2. Once the browser opens, go to its top right corner and click on the three vertical dots.
  3. Once the menu drops down, select More Tools and click on Extensions.
  4. You can now turn off any extension or uninstall it.

Mozilla Firefox:

  1. Launch Mozilla Firefox.
  2. Once the browser opens, go to its menu by clicking the three lines.
  3. Choose Add-Ons in the menu and then select Extensions.
  4. On the Extensions page, scroll through the list and toggle off the extension you want to disable.
  5. If you want to uninstall the extension, click on the three horizontal dots and select Remove from the menu.

Method 5: Disable the proxy settings

The Prime Video error might be appearing because you’re using a proxy server. Disable the settings and check if that will resolve the issue.

Here’s how to disable proxy settings in Windows 10:

  1. Right-click the Windows logo (Start) in the taskbar.
  2. Select Settings from the Power User menu that shows up.
  3. You can also launch Settings by pressing the Windows and I keyboard buttons together.
  4. After the home page of Settings appears, click on the Network & Internet icon.
  5. On the Network & Internet page, click on Proxy in the left pane.
  6. Go to the right side of the window and turn off the switches under Manual Proxy Setup and Automatic Proxy Setup.

You can also turn off your proxy via Registry Editor. Before you make changes to the registry, note that you have to be careful. If you lose your way, you could cause serious damage. To play things safe, back up the entire system registry. The steps below will show you how to back it up:

  1. Go to the taskbar and right-click the Windows logo (Start button).
  2. In the Power User menu, select Run.
  3. You can also press the Windows and R keyboard buttons together to open Run.
  4. In the Run dialog box, type “regedit” (don’t add the quotes) and hit the Enter key or click OK.
  5. Click on Yes in the User Account Control pop-up.
  6. After the Registry Editor opens, expand the File menu.
  7. Click on Export.
  8. Once the Export Registry File dialog window opens, go to Export Range and select All.
  9. Next, type a name into the File Name box, then select a location of your choice.
  10. Click on Save.

Now, follow these steps to disable the proxy:

  1. Go to the left pane of the Registry Editor and drill down to the following location:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Internet

  1. Once you get there, go to the right side of the window and locate the ProxySettingsPerUser DWORD. If you don’t see the DWORD, create it by right-clicking the right side of the window, selecting New >> DWORD (32-bit) Value, and then renaming the new DWORD ProxySettingsPerUser.
  2. Now, double-click on the ProxySettingsPerUser DWORD.
  3. Once the Edit DWORD (32-bit) Value dialog opens, make sure you select Hexadecimal under Base and then input 1 into the Value Data box.
  4. Click on the OK button, exit the Registry Editor, and then restart your PC.

Method 6: Reinstall the Prime Video application

If you’re experiencing the issue in the newly released Prime Video application for Windows 10, try reinstalling it. To do that, go to the Settings app, navigate to Apps & Features, search for the app, and then uninstall it. Once you’ve removed the program, go to the Microsoft Store and download it again.

Conclusion

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