In this article we’ll explore the potential causes of this Windows Media Player error and guide you through resolving it.

Possible Causes of the Error

Experiencing the “Windows Media Player encountered a problem while playing the file” error can be attributed to various factors:

  • Compatibility issues: The error may arise due to file incompatibility with Windows Media Player.
  • Outdated player version: Using an outdated version of Windows Media Player can lead to errors.
  • Unsupported video codecs: The absence or incompatibility of required video codecs may trigger the encountered problem.
  • Corrupted or damaged files: Media files that are corrupted or damaged can result in playback issues.

Now that we’ve covered the possible causes, let’s explore the fixes to the “Windows Media Player encountered a problem while playing the file” error.

How to Fix the Error

1. Use another media player

Although it’s not a fix but an alternative solution, try playing the video file in another media player like VLC. This will give you a hint on what’s the reason behind the error – the file or Windows Media Player itself.

2. Update or reinstall Windows Media Player

Ensure you have the latest version of Windows Media Player installed by updating or reinstalling the app.

Update through Windows Update

  • Right-click on Start and select Settings.
  • Next, proceed to Update & Security > Windows Update.
  • Click on “Check for updates” and install any available updates.
Windows Update check for updates

Reinstall Windows Media Player

  • Click on Start and go to Settings.
  • Navigate to Apps > Apps & features.
  • Locate and click “Manage optional features.”
  • Click on “Windows Media Player” and select “Uninstall.”
  • Restart your computer.
  • Repeat steps 1-3.
  • Click on “Add a feature,” then on “Windows Media Player,” and select “Install.”

3. Convert the media file

Convert the problematic file into a compatible file type using a reliable tool. There are a lot of free video converters you can download or use online that can help resolve compatibility issues causing the “Windows Media Player encountered a problem while playing the file” error.

4. Install codecs

Missing or outdated codecs can trigger the encountered problem. Install a comprehensive codec pack like K-Lite Codec Pack to ensure Windows Media Player can handle a wide range of file formats.

5. Update graphics card driver

Outdated graphics card drivers may contribute to playback errors. Visit your graphics card manufacturer’s (NVIDIA, AMD, or Intel) official website to download and install the latest drivers. Exercise caution when updating drivers manually, as installing drivers incompatible with your hardware may lead to system instability.

PRO TIP
Consider using Auslogics Driver Updater to automate the process. This reputable tool will scan your system for missing and outdated drivers and install the latest, manufacturer-recommended ones in one click. 
How to update drivers with Auslogics Driver Updater
Update drivers on your PC in one click with Auslogics Driver Updater

Additional Fixes

Check for file corruption

If you’re still encountering the error, it’s possible that one or more of your system files are corrupted, and that might affect Windows Media Player. In such cases, conducting scans with the Deployment Image Service and Management tool (DISM) and the System File Checker (SFC) can be beneficial. Follow these steps to perform the scans:

  • Click on the Start button, type “cmd,” right-click the first option and choose “Run as administrator.”
  • Enter the following command and press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

  • Allow the scan to run; it may take some time, so be patient and avoid interrupting the process.
  • Use the System File Checker tool by entering the following command and pressing Enter:

sfc /scannow

  • Wait for the scan to complete.
  • Restart your computer and check if the error persists.
CMD run as administrator

Disable antivirus

Overly protective antivirus software can sometimes interfere with media playback. Temporarily disable your antivirus and check if the error still shows up. Follow the instructions from the vendor if you’re using a third-party antivirus. If you’re using the built-in Windows Defender, follow these steps:

  • Open Windows Security by clicking on the Start menu, typing “Windows Security,” and pressing Enter.
  • In Windows Security, select “Virus & threat protection” from the left action bar.
  • Click on “Manage settings” under “Virus & threat protection settings.”
  • Toggle the switch under “Real-time protection” to the Off position.
Disabling antivirus protection leaves your system vulnerable to potential threats. Only disable it when necessary and re-enable it as soon as the specific task is completed.
PRO TIP
To strengthen your defenses against malware, consider using Auslogics Anti-Malware. This tool works alongside your main antivirus and provides a deeper and more thorough protection of your system.
Auslogics Antimalware - A Special Anti-Malware Tool

Conclusion

This guide empowers you to defeat the annoying “Windows Media Player encountered a problem while playing the file” error. By understanding its causes and implementing the suggested fixes, you’ll prevent the error from hindering your entertainment – follow these steps and enjoy your favorite movie or series uninterrupted.

And hey, don’t forget to share your thoughts on the most efficient solution in the comments below!