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Fixing the crashing problem in Journey to the Savage Planet

By Llynda Ezesinachi | July 20, 2020 |

greater than 11 minutes

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Journey to the Savage Planet sees you become an astronaut in search of a new home for humanity. The voyage is riddled with challenges and hard decisions as space exploration should be.

However, one challenge that the developers never intended for you to face is the game’s constant crashes. If you’re going through this annoying problem, this article is the toolkit you need to get back on your journey.

We’ve compiled different effective guides on how to fix the crashing problem in Journey to the Savage Planet.

Confirm that your computer can run Journey to the Savage Planet

Checking that your computer can play the game is the first thing you should do before you install it. If you haven’t done that, then you have to look through the minimum requirements of Journey to the Savage Planet provided below. There’s also a guide that will show you how to check if your computer is up to par.

Minimum requirements for running Journey to the Savage Planet

Operating System: Windows 7; Windows 8; Windows 10

GPU: NVIDIA GeForce GTX 660; AMD Radeon HD 7950

CPU: Intel Core i5-750, 2.67 GHz

RAM: 4 GB

DirectX: Version 11

Use the guide below to check if your system can play the game:

  1. Press the Windows logo key and the I key on your keyboard simultaneously to launch the Settings application.
  2. Once you get to the Settings app, click on the System label in the first row.
  3. After the System interface opens, go to the bottom of the left pane and click on About.
  4. Go to the About tab on the main window to find your PC’s specs under Device Specifications. This is where you’ll see your CPU’s make, model and speed, your RAM size, and your CPU’s architecture.
  5. Now, follow the steps below to check your video adapter’s specs:
  • Switch back to the left pane, scroll up, then click on Display.
  • Navigate to the bottom of the Display tab and click on the “Advanced Display Settings” link.
  • After the Advanced Display Settings screen appears, click on the link that reads, “Display adapter properties for Display 1.”
  • You’ll now find the specifications of your graphics card under the Adapter tab of the Properties dialog that pops up.
  1. The steps below will show you how to check your DirectX version:
  • Use the Windows + S keyboard combination to call up the search box beside the Start button. You can also click on the magnifying glass icon on your taskbar to summon it.
  • Once the search utility shows up, type “dxdiag” (without the quotes) into the text box, and then select the first entry on the Results list.
  • After the DirectX Diagnostic Tool shows up, locate the program’s version in the System Information section of the System tab.

After checking your PC specifications, make sure you take the necessary steps to upgrade components that don’t cut it. If you’ve got that out of the way, move on and apply the solutions that follow.

Make sure your operating system and graphics card driver are up to date

Without a functioning graphics card, you can’t play Journey to the Savage Planet. The game, as any other PC video game, relies on the graphics card more than on any other PC component. So, if you’re experiencing random crashes, the first thing you should look at is the display driver.

The driver is responsible for the communication that goes back and forth between your graphics card and your operating system. If it becomes faulty, the GPU will ultimately malfunction, and as it turns out, display drivers need maintenance from time to time. The driver could be problematic, missing or out of date.

Thankfully, graphics card manufacturers release regular updates to fix general issues and improve the performance of GPUs. These updates are mostly released to make drivers relay the proper processing information, especially from new or updated games.

The best way to update your driver is by performing a clean installation of its latest version. So, follow the steps below to remove the current driver, using the Device Manager:

  1. Use the Windows + S keyboard combination to call up the search box beside the Start button. You can also click on the magnifying glass icon on your taskbar to summon it.
  2. Once the search utility shows up, type “device manager” (without the quotes) into the text box, and then select Device Manager from the Results list.
  3. After the Device Manager window comes up, locate the Display Adapters drop-down menu and expand it by clicking on the arrow beside it.
  4. Right-click your graphics card under Display Adapters, then choose Uninstall Device from the context menu.
  5. Once the Uninstall Device confirmation dialog box pops up, tick “Delete the driver software for this device” checkbox, and then click on the Uninstall button.
  6. Allow Windows to uninstall the device, then reboot your system.

If you want to make sure you’ve removed all the remnants of the driver, install Display Driver Uninstaller. It’s a free program designed to uninstall video card drivers and their leftover files. Doing that removes the risk of a corrupted driver affecting the new installation.

Once you’ve properly uninstalled your current driver, you have to make sure you install the updated version the right way. There are different ways to do that, and we’ll be showing you them one after the other. Read on.

Update Windows

Windows Update can help you install the latest driver for your graphics card, especially if the card is supported by Microsoft. Many gamers have reported how they updated their drivers via the utility.

Apart from installing the updated driver, you also need to update your PC if things are going to run smoothly. There are different software components that the game relies on and that need to be updated. So, start with updating your OS.

The following steps will show you how to run the Windows Update utility to check for updates and install them:

  1. Press the Windows logo key and the I key on your keyboard simultaneously to launch the Settings application.
  2. Once you get to the Settings app, click on the Update & Security icon located at the bottom of the window.
  3. After the Update & Security interface shows up, click on the Check for Updates button under the Windows Update tab.
  4. If you don’t have pending updates, you’ll see the “You’re up to date” message beside the green checkmark. In this case, skip this method.
  5. If you do have pending updates, Windows Update will notify you and start downloading them.
  6. Once the tool downloads the updates, click on the Restart Now button to allow it to restart your system and install them.
  7. After the installation process completes, your computer will boot up normally.
  8. You can now run Journey to the Savage Planet and check if it crashes again.

Use the Device Manager

If your PC is up to date, the next built-in tool that you should go through is your Device Manager. You can use it to perform an online search for the updated driver and automatically install it. If you don’t know what to do, the following steps will walk you through the process:

  1. Open the search box beside the Start button by pressing the Windows and S keys simultaneously. You can also summon the function by clicking on the magnifying glass icon in the taskbar.
  2. After the search bar opens, type “device manager” (without the quotes) into the text field.
  3. Click on Device Manager once it shows up on the results list.
  4. After the Device Manager window opens, navigate to the Display Adapters menu and expand it.
  5. Under Display Adapters, right-click on your graphics card and select Update Driver.
  6. Next, click on “Search automatically for updated driver software” once you see the Update Driver window.
  7. Windows will now fetch the driver from the Internet and automatically install it.
  8. After the process completes, run the game and check for the problem.

Go for a dedicated program

A dedicated driver-updating tool such as Auslogics Driver Updater will succeed where Windows Update and the Device Manager fail. The tool has a proven track record, and it’s trusted by millions of global users and industry experts.

Once installed, it will check your system for problematic device drivers and automatically install their updates. The program can perform this check routinely. The drivers you’ll get using Auslogics Driver Updater have been verified by the devices’ manufacturers and are compatible with your system.

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To use the tool, follow the steps below:

  1. Go to the webpage of Auslogics Driver Updater by following this link.
  2. Once the webpage loads, click on the Download button.
  3. Allow your browser to save the file.
  4. It should take a few seconds to download the file, as it’s no larger than 16 megabytes.
  5. Once your browser downloads the setup file, click on Run or Open, or go to the folder where you saved it and double-click it.
  6. Click on the Yes button once the user Account Control dialog pops up.
  7. After the setup wizard comes up, go to the drop-down to choose a language.
  8. Click on the three dotted lines under Installation Directory to point the setup to the folder where you’d like to install the program.
  9. After that, use the checkbox next to “Launch automatically at Windows startup” to decide whether you want the tool to launch whenever your PC starts.
  10. The “Create a Desktop Icon” checkbox will help you decide whether you want to create a shortcut on your Desktop.
  11. Tick the “Send anonymous info to help improve our service” checkbox if you want the tool to send reports to its developers anonymously.
  12. After entering your preferences, click on the button that reads, “Click to Install.”
  13. Once the setup completes the installation, the tool will start automatically and begin to check your computer for problematic device drivers. If the app doesn’t start on its own, open the Start menu and launch it, then click on the Start Scan button once it comes up.
  14. When the tool completes the scan, you’ll see a list of outdated, missing, and damaged drivers. If your graphics card driver has any problem, it’ll show up on the list.
  15. Click on the Update button to prompt the program to download and install the updated driver version.
  16. Once the update process completes, restart your system and launch the game.

Verify the integrity of your game’s files

After updating your graphics card driver, the next thing to do is make sure none of your game files are missing or corrupt. Corrupt or missing installation files are among the most common causes of game crashes. These files might have been corrupted by malware, deleted by your antivirus program, or damaged after a sudden system shutdown while you were playing the game.

Fixing problematic game files involves using your game client to find and replace them. In this case, you’ll be using the Epic Games Launcher. The following steps will show you what to do:

  1. Double-click on the Epic Games Launcher’s shortcut on the Desktop or go to the Start menu to search for the application.
  2. After the program opens, head to your Library and switch to the game’s tab.
  3. Click on the three dots beside its title and select Verify from the menu that drops down.
  4. The client will now begin to scan the game’s files on your system. Any file that doesn’t match its updated version on the Epic Games launcher will be automatically replaced.
  5. After the process is complete, restart the client and launch Journey to the Savage Planet to check if the problem has been resolved.

Prevent your antivirus program from blocking Journey to the Savage Planet

Antivirus programs don’t always play nice with new games or those that have been recently updated. Journey to the Savage Planet is not immune to this. Your security program may be flagging the game as a threat and blocking it as a result. This was the case for many other players.

Getting rid of the problem, in this case, involves adding the game as an exclusion in the system protection program. Although many players resorted to disabling their antivirus programs, preventing the application from blocking the game is the safest way to go.

The Exclusions option goes by different names in different antivirus programs. You may have to look for the Exceptions, Exemptions, Whitelist, or SafeList option. That said, you’ll be able to easily identify it. If you still don’t know what to do, you can find a simple guide on the website of the application’s developer.

The steps below will walk you through the process of adding the game as an exclusion in the Virus & Threat Protection tool of the Windows Security program:

  1. Open the Settings application by tapping the Windows logo key and clicking on the cog icon in the Start menu or by right-clicking on the Start button and choosing Settings in the Quick Access menu. You can also press Windows + I to summon the app faster.
  2. After the home screen of Windows Settings appears, click on the Update & Security label.
  3. Once the Update & Security interface shows up, navigate to the left pane and click on Windows Security.
  4. Switch to the main area (the Windows Security tab) and click on Virus & Threat Protection under Protection Areas.
  5. Once you see the Virus & Threat Protection interface, scroll down and click on Manage Settings under Virus & Threat Protection Settings.
  6. After the Virus & Threat Protection Settings screen appears, scroll down to the Exclusions section and click on “Add or remove exclusions.”
  7. Once the Exclusions screen opens, click on the plus sign beside Add an Exclusion, and then choose the Folder option from the context menu.
  8. After the Select Folder dialog pops up, locate Journey to the Savage Planet’s installation folder, left-click it, and then click on the Select Folder button.
  9. Check if the crashing issue persists.

Increase your paging file

Your paging file is additional memory that Windows creates on your hard drive to complement your main system memory when it reaches capacity. The paging file, also known as the virtual memory, can cause issues if it isn’t large enough. So, try increasing it to check if the problem goes away.

Follow the steps below to do that:

  1. Right-click on your Start button and select File Explorer in the Quick Access menu. You can open the File Explorer faster by tapping the Windows logo and E keys simultaneously.
  2. Once you see the File Explorer window, head over to the left pane, right-click on This PC, and then click on Properties once the context menu drops down.
  3. After the System window appears, switch to the left pane and click on Advanced System Settings.
  4. When the Advanced tab of the System Properties dialog window shows up, go to Performance and click on Settings.
  5. Once the Performance Options dialog box surfaces, switch to its Advanced tab.
  6. Head over to Virtual Memory and click on the Change button.
  7. Once you see the Virtual Memory dialog box, uncheck the box that reads, “Automatically manage paging files size for all drives.”
  8. Next, left-click on the volume that contains the paging file, then click on the radio button for “Custom Size”.
  9. Now, adjust the initial and maximum sizes to a higher value. It’s recommended that the size is double your system memory’s capacity.
  10. Click on the OK button in all the dialog boxes that are open, and then run Journey to the Savage Planet to check for the crashing issue.

Conclusion

The crashing problem should now be long gone. If you have further issues or want to report how you successfully resolved the problem, you’re welcome to use the comments section below.

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.

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