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How to fix Can’t type username or password in Skype?

By Nicholas Nabakwe | December 5, 2018 |

greater than 3 minutes

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Whether you’re using the latest Windows 10 or Windows 7, you might experience an issue with Skype not letting you type your username and password. This issue has affected multiple users, and some even tried using Skype on different browsers without success.

To help you overcome this challenge, you need a systematic approach. Identify the root cause of the problem, and you’ll have Skype working correctly in no time.

Here are the options you have in fixing the Skype password and username issue:

  • check your Internet and Skype
  • check your PC’s DLLs
  • uninstall and reinstall Skype
  • update your PC’s OS

With these four options, your problem is sure to be solved.

This article will answer the question, ” won’t Skype accept my username?” and guide you on how to fix Skype password issues.

Solution 1 – Check if Your Internet and Skype are Working

The first step to take is confirming that your Internet connection is working correctly. You can check if other websites are working. If they are, then it’s not an Internet connection problem.

The next step is to confirm if Skype is working correctly. There may be instances when specific functions on Skype are experiencing problems. To know if that’s the case, go to https://support.skype.com/en/status. That page will show you whether any services are affected in Skype.

If your specific issue shows up on the Skype status page, you can be assured that Microsoft is working to fix it and it will be sorted soon enough.

Perhaps, if the cause of the problem is within your PC, you might try using Skype online instead of the desktop app. Alternatively, if the online Skype is the problem, you can download the desktop app.

Take this one step further by scanning your computer for malicious software and eliminating it. Malware can affect computer programs, including Skype. Hence, you should have dedicated anti-malware protection, like Auslogics Anti-Malware


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If your Internet connection and Skype are all working correctly but your problem persists, it’s time to check your DLLs.

If you cannot resolve the
problem yourself, you can
ask our certified PC technicians for immediate assistance in the chat right on this page.

Solution 2 – Check Your Computer’s DLLs

This fix works well for Windows 7, but you’re free to try it in Windows 10 and 8.

Checking your computer’s DLLs can help since a DLLs contains code and data used by programs in your Windows PC, including Skype.

Follow these steps:

  1. Go to Windows Start. Click on All Programs, then Accessories. Finally, right-click on Command Prompt and select ‘Run as administrator.’
  2. Within Command Prompt, type the following: cd c:windowssyswow64. Press Enter.
  3. After doing that, type regsvr32 jscript.dll. Press Enter.
  4. In the end, type: regsvr32 jscript9.dll. Press Enter.

Every time you press Enter in Command Prompt, you should get the message: DllRegisterServer in XXX.dll succeeded. Once that is done, reboot your computer.

This should fix the issue. If not, more intensive fixes will be necessary, including uninstalling and reinstalling Skype.

Solution 3 – Uninstall and Reinstall Skype

If you installed Skype by merely running the installer as a user and not as an administrator, it probably lacks some administrator privileges. This may affect some functions on Skype.

So, you can try uninstalling Skype. Then reinstall it by running the Skype installer EXE file as an administrator. Do that by right-clicking on the Skype installer EXE file and selecting ‘Run as administrator.’

You can also try running Skype in compatibility mode. If that doesn’t help, the last option will be even more intensive.

Solution 4 – Update Your PC’s OS

Another option is upgrading to Windows 10 or updating your Win 10 OS. If you are running Windows 7 or 8, upgrade to the latest version of Windows 10. This means having to back up all the data in your computer before installing the new operating system. It’s time-intensive, and you might need to purchase the new Windows too.

If you already have Windows 10, go to Settings -> Update and Security and click Check for updates to update your OS.

So, that’s how to fix Skype credential problems in Windows 10, 8 and 7.

Fed up with your slow PC? Tired of waiting for Windows to start up? Take a look at the most common reasons behind poor performance and the best ways to deal with them here.


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