Technical Support

In order to add a new email address please follow the steps below:

• Use your username and password to login to MyAccount;
• Click modify data (available on the right hand side of your account homepage);
• In the window that will appear, click add another e-mail address - a new text box will appear;
• Type your new e-mail address and then click Submit.

Please note that the previous email address cannot be deleted from your account.

In order to add a new license key please follow the steps below:

• Use your username and password to login to MyAccount;
• Click add new license key (available on the right hand side of your account homepage);
• In the new window click again add new license key - a new text box will appear;
• Enter your new license key and click Submit.

Please note that the old license keys cannot be removed from your account.

There are infected or suspicious files included in the target scan for which Antivirus is not set to take any action.

Solution: scan again the location where the files were detected and set the desired action (Disinfect files, Delete files, Move to Quarantine)

First of all locate the setup file and double-click it. This will launch a wizard, which will guide you through the setup process. Before launching the setup wizard, Auslogics will check for newer versions of the installation package. If a newer version is available, you will be prompted to download it. Click Yes to download the newer version or No to continue installing the version available in the setup file.

Follow these steps to install Auslogics Antivirus:

• Click Next to continue or click Cancel if you want to quit installation.
• Antivirus alerts you if you have other antivirus products installed on your computer. Click Remove to uninstall the corresponding product. If you want to continue without removing the detected products, click Next.
• Please read the License Agreement and click I agree.
• By default, Antivirus will be installed into C:\Program Files\Auslogics\Antivirus. If you want to change the installation path, click Browse and select the folder where you would like Auslogics Antivirus to be installed. Click Next when you are ready to continue.
• Select options regarding the installation process.
• Click Install in order to begin the installation of the product.
• Click Finish. You will be asked to restart your system so that the setup wizard can complete the installation. We recommend doing so as soon as possible.

NOTE: After completing the installation and restarting the computer, a registration wizard and a configuration wizard will appear. Please register, create an Auslogics account, and configure Auslogics Antivirus.

This may be caused by unstable Internet connection. Unfortunately, our installation package can't resume broken downloads. You can use these links to download a standalone version of the installation package:

• Auslogics Antivirus (32-bit version)
• Auslogics Antivirus (64-bit version)

Yes, it can. Auslogics Antivirus supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

1. Copy your license code from the order confirmation e-mail. To do this, just highlight the code in the email then right-click on it and choose Copy.
2. Launch your BoostSpeed trial and click on Help -> Register Now in the menu in the top left corner of the program.
   Note: if your BoostSpeed trial period has already expired, please launch the program and click on the I already have a license code link.
3. In the window that appears, right-click inside the registration field and choose Paste to enter your license code.
4. Press the Register button and restart the application.

If you haven't installed the BoostSpeed trial yet, please install it first and then follow the instructions above to register the program. You can download the BoostSpeed installation file using the following link: http://www.auslogics.com/en/downloads/boost-speed/5/boost-speed-setup.exe

If you have just renewed your license:
You do not need to re-register the program or enter new license details. The program checks the subscription status once a week, so you’ll notice the new subscription status in a few days. Please note that the program should be able to access the Internet to update the subscription status, so make sure that you have an active connection and the program is not blocked by your firewall. If the program has not updated the status within 7 days, please contact our technical support.

1. If you are getting a message that you are using the code for one of the previous versions of BoostSpeed, this could mean that you haven’t copied the entire code and some symbols are missing either at the end or at the beginning of the code.
2. If you are getting a message that the code is incorrect, there might be a space either before, after, or in the middle of the code.

1. Download the latest version of the program.
2. Double-click on the downloaded file to launch an installation wizard.
3. Follow the steps shown in the wizard. The program will automatically remove you current version of BoostSpeed and install the new one.

Auslogics BoostSpeed 5 supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 2000, 95, 98, 98SE or Windows ME.

A Windows service is a long-running program that performs specific functions and which is designed not to require user intervention. Usually, Windows services start when the Microsoft Windows operating system is booted and run in the background as long as Windows is running.

Once a service is installed, it can be managed by launching Services from the Windows Control Panel => Administrative Tools or typing Services.msc in the Run command on Start menu. Note that disabling services is dangerous and can reduce the functionality of your computer.

Auslogics BoostSpeed 5 includes a simplified service manager to help you disable the services that your computer does not need and leave the important services running.

Each service uses computer resources - memory, CPU, or hard disk(s). We have tried to estimate how resource-heavy is each service and created Perfomace Impact reference to help you establish which services are the most resource-heavy and whether you need them for your everyday computer activities or not.

Yes, you can roll back all changes made by any BoostSpeed tool through Rescue Center (please note that Disk Cleaner and Track Eraser don’t back up changes by default). You can access Rescue Center either from the program’s interface (go to File -> Rescue Center or launch it from the Advanced Tools tab), or from the Windows Start menu (Start -> All Programs -> Auslogics -> BoostSpeed -> Utilities -> Auslogics Rescue Center). Once Rescue Center is open, select a backup and click on the Restore button.

You can’t use a license key for one of the previous versions (BoostSpeed 3 or 4) to register BoostSpeed 5.

If you have a license key for BoostSpeed 3 or 4, you can upgrade to BoostSpeed 5 at a discounted price (more information here).

You can’t register BoostSpeed 5 with a license key purchased for one of the previous versions (BoostSpeed 3 or 4).

If you’ve already paid for a BoostSpeed 3 or 4 license, you can upgrade to v.5 at a discounted price (more information here).

This issue is caused by outdated HDD or CD/DVD-ROM drivers. Currently we've discovered that the following drivers can cause the problem:

• Intel(R) 82801GR/GH SATA AHCI Controller
• Intel(R) 82801FR SATA AHCI Controller
• Roxio SoftSCSI Host Adapter

To fix the issue, please update your HDD/CD/DVD-ROM drivers to the latest version by following these steps:

Window 7/Vista users:
- Right-click on the Computer icon on your desktop and go to Properties;
- Select Device Manager from the left pane of the appeared window;
- Double-click on the ATA/ATAPI controllers item;
- Right-click on your IDE controller and select Update Driver Software;
- Follow the Windows update drivers wizard.

Window XP users:
- Right-click on the My Computer icon on your desktop and go to Properties;
- Select Hardware tab in the appeared window and go to Device Manager;
- Double-click on the ATA/ATAPI controllers item;
- Right-click on your IDE controller and select Update Driver;
- Follow the Windows update drivers wizard.

If you still encounter the problem after updating the drivers, please contact our technical support.

Unlike simple defragmentation, 'Defrag & Optimize' mode applies several optimization techniques:

• Free space consolidation
• System files smart placement*
• Moving regular files from the MFT Reserved Zone to the rest of the disk space

*This feature is disabled by default. You can enable it under the Algorithms tab in the program settings.

Probably the most important of the key system (metadata) files that define an NTFS volume, the Master File Table or MFT is the place where information about every file and directory on an NTFS volume is stored. The MFT is in essence a relational database table, containing various attributes about different files. It acts as the 'starting point' and central management feature of an NTFS volume--sort of a 'table of contents' for the volume, if you will. It is somewhat analog to the file allocation table in a FAT partition, but is much more than just a list of used and available clusters.

Currently we are working on the MFT defragmentation support, so that your MFT can also be defragmented by the program. This feature will be available in one of the future major versions of the program.

Sometimes Disk Defrag skips certain files because they are locked by another running program. Common solution would be to exit all running applications when you defragment your disk. Some files (MFT, etc.) are skipped because they are system files and cannot be defragmented by this program.

Disk Defrag also needs a contiguous disk space for each file to be defragmented. If your disk has a lot of free space, but it is broken into small free space intervals, Disk Defrag is unable to defragment some of the large files (such as movies, etc.). To tackle this problem, you can run 'Defrag & Optimize' mode. It will consolidate free space into a contiguous block and defragment even the largest files on your disks.

Disk Defrag can defragment hard drives with as little as 1% of free space available. However, better results can be achieved if there is at least 10% of free space on the disk.

Disk Defrag needs a contiguous disk space for each file to be defragmented. If your disk has a lot of free space, but it is broken into small free space intervals, Disk Defrag is unable to defragment some of the large files (such as movies, etc.). To tackle this problem, you can run 'Defrag & Optimize' mode. It will consolidate free space into a contiguous block and defragment even largest files on your disks.

Disk Defrag can defragment hard drives with as little as 1% of free space available. However, better results can be achieved if there is at least 10% of free space on the disk.

Yes, Disk Defrag supports command line and has a scheduler.

The command line tool is called 'cdefrag.exe' and can be found in the program folder once you download and install the program.

Home users may find that they are more comfortable with the feature-rich built-in scheduler. Run the program, then click on View in the program menu and select Scheduled Defragmentation.

Yes, it can. Auslogics Disk Defrag supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 2000, 95, 98, 98SE or Windows ME.

Disk Defrag is absolutely free of charge for home users.

Corporate users can learn about licenses available on the Disk Defrag business page.

1. Copy your license code from the order confirmation e-mail. To do this, just highlight the code in the email then right-click on it and choose Copy.
2. Launch your Disk Defrag Pro trial and click on the Trial expires in ... days link in the status bar at the bottom of the program window.
   Note: if your Disk Defrag Pro trial period has already expired, please launch the program and click on the I already have a license code link.
3. In the window that appears, right-click inside the registration field and choose Paste to enter your license code.
4. Press the Register button and restart the application.

If you haven't installed the Disk Defrag Pro trial yet, please install it first and then follow the instructions above to register the program. You can download the installation file using the following link:
http://www.auslogics.com/en/downloads/disk-defrag-pro/disk-defrag-pro-setup.exe

If you have just renewed your license:
You do not need to re-register the program or enter new license details. The program checks the subscription status once a week, so you'll notice the new subscription status in a few days. Please note that the program should be able to access the Internet to update the subscription status, so make sure that you have an active connection and the program is not blocked by your firewall. If the program has not updated the status within 7 days, please contact our technical support.

Probably the most important of the key system (metadata) files that define an NTFS volume, the Master File Table or MFT is the place where information about every file and directory on an NTFS volume is stored. The MFT is in essence a relational database table, containing various attributes about different files. It acts as the 'starting point' and central management feature of an NTFS volume - sort of a 'table of contents' for the volume, if you will. It is somewhat analog to the file allocation table in a FAT partition, but is much more than just a list of used and available clusters.

This can happen for several reasons:

• When you have other applications running while defragmentation is underway, some files may be used by those applications and locked because of that. A solution to this problem is to close all other applications and restart defragmentation.
• Some system files may be in use by the system and locked because of this. A solution to this problem is scheduling offline defragmentation, which will run at boot time and defragment files that are locked during normal system operation.
• The program may be unable to defragment large files and skip them due to there not being enough contiguous free space to put the whole file. Although your disk may have plenty of free space, it may be fragmented into sections that are not large enough for some bigger files. A solution to this problem is to run free space consolidation and repeat defragmentation after that.

When viewing operation results, you may see a Free Space Not Found error. It does not mean that your disk is out of free space, it usually means that the program was unable to find contiguous sections of free space to place some defragmented files. The most common cause of such errors is free space fragmentation. The best solution is to run free space consolidation and then repeat defragmentation.

When you first start using the program, especially if you haven't defragmented your drives in a long time, you may notice that your disks are still fragmented after running standard defragmentation. This most commonly happens with the system disk, and the most common cause of this problem is presence of a lot of fragmented system files that are locked during normal system operation. The best solution for this problem is to schedule offline defragmentation for the next boot, which will defragment system files and should significantly reduce disk fragmentation.

Yes, it can. Auslogics Disk Defrag Pro supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 2000, 95, 98, 98SE or Windows ME.

Auslogics Duplicate File Finder supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE, 2000 or Windows ME.
There are no Mac or Linux versions.

1. The songs are not true duplicates. iTunes detects songs as duplicates if they have the same name and the same artist name. It doesn’t consider the difference in length, different tags, etc.
2. You have the “Ignore File Names” and “Ignore File Dates” options disabled. Enable these options and scan again.

Yes, Auslogics File Recovery can locate the information about deleted portions of the disk, so that you can restore files from lost partitions. Moreover, even if you have reallocated some portions of the disk for other partitions, you can still recover your data.

To restore files from a lost partition, click Tools and then Scan for Lost Partitions. This opens the Search Lost Partitions wizard. The wizard will ask you to specify which physical disks to scan for lost partitions and the range to perform the scan on.

When you have found the deleted partition you are looking for, you will be able to restore files from it.

Auslogics File Recovery works by trying to restore the original file contents. The moment a file is deleted, its data on the disk is not physically erased, but rather marked as free. Chances are that newly created files can partially overwrite the space occupied by the deleted file. In this case, it's not possible to restore the file completely. And, although the file might look like it was restored, the contents of the file can differ from that of the original.

Usually the best chance to restore the files is when the files are not on disk C: and when they are restored as soon as possible.

Auslogics File Recovery supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 2000, 95, 98, 98SE or Windows ME.

To create a disk image, please follow the steps:

1. From the Disk Drives list in the left column of the main window select the partition or drive that you wish to create an image of.
2. Click Tools and then Create Disk Image.
3. Specify where you wish the program to save the image file. Please make sure that you don't save the image to the same disk that you are creating an image of.
4. To open the image later, just go to Tools and select Open Disk Image. You will be able to work with the image file as you would with the disk drive.

Auslogics Registry Cleaner works with the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE, 2000 or Windows ME.

Yes, it is. Unlike some other registry cleaners, Auslogics Registry Cleaner doesn’t try to find as many problems as possible. It only scans safe registry categories by default. Novice users should use default settings. However, advanced users can select additional categories to scan for problems with higher risk level.

Note. If you are not sure which categories to scan, simply right-click on the registry categories list (left column of the program's starting page) and select "Check Safe Only" from the drop-down menu.

The answer is simple – safety reasons. We don’t want our registry cleaner to first impress you with the number of errors found and then make your system unstable, or even worse – unbootable. By default, Auslogics Registry Cleaner will scan only safe registry categories.

However, advanced users can select additional categories to scan for problems with higher risk level.

You can undo all changes with the help of Rescue Center (go to File -> Rescue Center). Once Rescue Center is open, select a backup and click on the Restore button.

Please help us to improve the program by contacting our technical support team and letting them know what exactly stopped working properly.

Auslogics Registry Defrag works with the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE, 2000 or Windows ME.