Technical Support

'False negatives', meaning that the program fails to detect a file that is malicious, occur very rarely. This usually happens when the malware uses an unknown technique to hide itself from the antivirus software. This doesn't happen often and when it does, Antivirus is promptly updated to detect and remove this new type of malware.

When you purchase Auslogics Antivirus you will receive a 30 day trial version and a license key to register and activate the program via the registration wizard. Open Auslogics and go to General > Status module and then click Enter new key. Enter your registration key and click Next. Then create an Auslogics account. If you already have an account, enter your login details.

The process of installing Auslogics on the second PC is identical with installing on the first PC.

You don't need to create another account to register your second PC antivirus license. To register, open Auslogics and go to General > Status module and then click Enter new key. Enter your registration key and click Next. Then create an Auslogics account. If you already have an account, enter your login details.

In order to add a new email address please follow the steps below:

• Use your username and password to login to MyAccount;
• Click modify data (available on the right hand side of your account homepage);
• In the window that will appear, click add another e-mail address - a new text box will appear;
• Type your new e-mail address and then click Submit.

Please note that the previous email address cannot be deleted from your account.

In order to add a new license key please follow the steps below:

• Use your username and password to login to MyAccount;
• Click add new license key (available on the right hand side of your account homepage);
• In the new window click again add new license key - a new text box will appear;
• Enter your new license key and click Submit.

Please note that the old license keys cannot be removed from your account.

There are infected or suspicious files included in the target scan for which Antivirus is not set to take any action.

Solution: scan again the location where the files were detected and set the desired action (Disinfect files, Delete files, Move to Quarantine)

First of all locate the setup file and double-click it. This will launch a wizard, which will guide you through the setup process. Before launching the setup wizard, Auslogics will check for newer versions of the installation package. If a newer version is available, you will be prompted to download it. Click Yes to download the newer version or No to continue installing the version available in the setup file.

Follow these steps to install Auslogics Antivirus:

• Click Next to continue or click Cancel if you want to quit installation.
• Antivirus alerts you if you have other antivirus products installed on your computer. Click Remove to uninstall the corresponding product. If you want to continue without removing the detected products, click Next.
• Please read the License Agreement and click I agree.
• By default, Antivirus will be installed into C:\Program Files\Auslogics\Antivirus. If you want to change the installation path, click Browse and select the folder where you would like Auslogics Antivirus to be installed. Click Next when you are ready to continue.
• Select options regarding the installation process.
• Click Install in order to begin the installation of the product.
• Click Finish. You will be asked to restart your system so that the setup wizard can complete the installation. We recommend doing so as soon as possible.

NOTE: After completing the installation and restarting the computer, a registration wizard and a configuration wizard will appear. Please register, create an Auslogics account, and configure Auslogics Antivirus.

This may be caused by unstable Internet connection. Unfortunately, our installation package can't resume broken downloads. You can use these links to download a standalone version of the installation package:

• Auslogics Antivirus (32-bit version)
• Auslogics Antivirus (64-bit version)

Yes, it can. Auslogics Antivirus supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

Although not strictly necessary, it is recommended that you uninstall the old version of the program before installing the new version. Follow these steps to uninstall the previous version:

1. Click the 'Start' button (that can be found on bottom left corner of your monitor), click 'Control Panel', and then double-click 'Add or Remove Programs' (or 'Uninstall a program' in Vista).
2. When you see a window showing the list of currently installed programs, select by clicking on the program that you want to remove, and then click Remove or Uninstall.
3. If you are prompted to confirm the removal of the program, click 'Yes'.

Note: if you're trying to uninstall BoostSpeed when it is already running, you need to first close it by locating the BoostSpeed icon (blue globe) in the bottom tray area, which is where Windows displays its clock (by default, it is usually located at the bottom right corner). Right-click on this icon with your mouse and choose to exit. Then proceed with the three steps above.

Auslogics BoostSpeed supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 2000, 2003, 95, 98, 98SE or Windows ME.

Thanks to our users Auslogics BoostSpeed is available in Chinese, German, English, French, Italian, Japanese and Russian. You have a unique opportunity to get 3 licenses of BoostSpeed for free by translating it into your native language! All you need is to know English well. You don't even need any specialized knowledge in software development. It is very simple - just download this zip file, unpack it and follow the instructions included. We appreciate your help in developing our software!

^{Note: Auslogics BoostSpeed is already available in Chinese, German, English, French, Italian, Japanese and Russian, hence translation into these languages is not required and will not be granted. Please, check your translation thoroughly before sending it to us. Only qualitative translation is acceptable and may be granted.}

Each page in Tweak Manager has a tweak rating. Numbers from 1 to 3 specify how much effect the tweaks on this page have on your computer. If only 1 is highlighted, then the tweak has little effect on the performance. If 1, 2 and 3 are highlighted, the tweaks on this page are most powerful. Green tick means that the tweak can be used by a novice user and a red sign means that only experienced users should modify tweaks on this page.

Some programs on the Internet, such as registry cleaners or disk cleaners try to find as many problems in a computer as possible, trying to impress the user. However, this is not always safe, as removing some of the problems will make the computer unstable. Therefore, BoostSpeed does not follow this trend, and only cleans green (safe) items by default. Novice users should only clean these items. Experienced users, who know more about Windows file system and the Registry can also choose to scan orange and red categories.

A Windows service is a long-running program that performs specific functions and which is designed not to require user intervention. Usually, Windows services start when the Microsoft Windows operating system is booted and run in the background as long as Windows is running.

Once a service is installed, it can be managed by launching Services from the Windows Control Panel => Administrative Tools or typing Services.msc in the Run command on Start menu. Note that disabling services is dangerous and can reduce the functionality of your computer.

Auslogics will add a new optimization wizard and a simplified service manager into its BoostSpeed suite to help you disable the services that your computer does not need and leave the important services running.

Windows XP and newer versions include some services that can be the cause of attacks on your computer. They are called Remote Registry and Messaging Service. PCSecurity disables these services, thus protecting your computer from those particular types of attacks.

These services are rarely used. Disabling them won't cause any system malfunctions. Moreover, whenever you need to use these services again, you can disable security either straight from the program or via Rescue Center.

Please note that disabling these services doesn't cause any connection problems, affects neither Internet speed, nor any other system functions.

Each service uses computer resources - memory, CPU, or hard disk(s). We have tried to estimate how resource-heavy is each service and created Perfomace Impact reference to help you establish which services are the most resource-heavy and whether you need them for your everyday computer activities or not.

Unlike simple defragmentation, 'Defrag & Optimize' mode applies several optimization techniques:

• Free space consolidation
• System files smart placement*
• Moving regular files from the MFT Reserved Zone to the rest of the disk space

*This feature is disabled by default. You can enable it under the 'Algorithms' tab in the program settings.

Yes. Disk Defrag is supplied with a powerful engine that allows defragmenting multi-terabyte drives.

Probably the most important of the key system (metadata) files that define an NTFS volume, the Master File Table or MFT is the place where information about every file and directory on an NTFS volume is stored. The MFT is in essence a relational database table, containing various attributes about different files. It acts as the 'starting point' and central management feature of an NTFS volume--sort of a 'table of contents' for the volume, if you will. It is somewhat analog to the file allocation table in a FAT partition, but is much more than just a list of used and available clusters.

Currently we are working on the MFT defragmentation support, so that your MFT can also be defragmented by the program. This feature will be available in one of the future major versions of the program.

Auslogics Disk Defrag works well for RAID disks too. The RAID controller still presents the RAID disks as an NTFS storage to the file system and therefore Auslogics Disk Defrag will not do anything differently for RAID arrays.

When the option is enabled, Disk Defrag removes temporary files in the following locations before defragmenting: C:\Documents and Settings\\Local Settings\Temp (or C:\Users\\AppData\Local\Temp), and C:\Windows\Temp. This can significantly improve the defragmentation speed.

Sometimes Disk Defrag skips certain files because they are locked by another running program. Common solution would be to exit all running applications when you defragment your disk. Some files (MFT, etc.) are skipped because they are system files and cannot be defragmented by this program.

Disk Defrag also needs a contiguous disk space for each file to be defragmented. If your disk has a lot of free space, but it is broken into small free space intervals, Disk Defrag is unable to defragment some of the large files (such as movies, etc.). To tackle this problem, you can run 'Defrag & Optimize' mode. It will consolidate free space into a contiguous block and defragment even the largest files on your disks.

Disk Defrag can defragment hard drives with as little as 1% of free space available. However, better results can be achieved if there is at least 10% of free space on the disk.

Disk Defrag needs a contiguous disk space for each file to be defragmented. If your disk has a lot of free space, but it is broken into small free space intervals, Disk Defrag is unable to defragment some of the large files (such as movies, etc.). To tackle this problem, you can run 'Defrag & Optimize' mode. It will consolidate free space into a contiguous block and defragment even largest files on your disks.

Disk Defrag can defragment hard drives with as little as 1% of free space available. However, better results can be achieved if there is at least 10% of free space on the disk.

Yes, Disk Defrag supports command line and has a scheduler.

The command line tool is called 'cdefrag.exe' and can be found in the program folder once you download and install the program.

Home users may find that they are more comfortable with the feature-rich built-in scheduler. Run the program, then click on Settings... in the program menu and switch to the Task Scheduler page.

Yes, it can. Auslogics Disk Defrag supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 2000, 2003, 95, 98, 98SE or Windows ME.

Currently Disk Defrag is available in German, English, Spanish, French, Hungarian, Italian, Japanese, Korean, Polish, Portuguese and Russian languages. However, we have designed user-friendly and very simple instructions for translating Disk Defrag into any language. If you like our software, you can contribute to developing Disk Defrag by translating it into your native language. All you need is to know English well. You don't even need any specialized knowledge in software development. It is very simple - just download this zip file, unpack it and follow the instructions included. We appreciate your help in developing Disk Defrag!

Disk Defrag is absolutely free of charge for home users.

Corporate users can learn about licenses available on the Disk Defrag business page.

Yes, you can learn about pricing discounts on the Disk Defrag business page.

To select the disks you want to defrag, right-click somewhere on your desktop and select 'Properties' (or 'Personalize'), then select the 'Screen Saver' tab. Click the 'Settings' button in this tab to choose the drives you want to defrag in Screen Saver mode.

Probably the most important of the key system (metadata) files that define an NTFS volume, the Master File Table or MFT is the place where information about every file and directory on an NTFS volume is stored. The MFT is in essence a relational database table, containing various attributes about different files. It acts as the 'starting point' and central management feature of an NTFS volume--sort of a 'table of contents' for the volume, if you will. It is somewhat analog to the file allocation table in a FAT partition, but is much more than just a list of used and available clusters.

Right-click somewhere on your desktop and select 'Properties' (or 'Personalize'), then select the 'Screen Saver' tab and adjust the 'Wait' time.

Just right-click somewhere on your desktop and select 'Properties' (or 'Personalize'), then select the 'Screen Saver' tab and choose 'None' or any other screen saver you want from the drop-down menu.

Yes, it can. Auslogics Disk Defrag Screen Saver supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 2000, 2003, 95, 98, 98SE or Windows ME.

Disk Defrag Screen Saver is absolutely free of charge for home users.

Corporate users can learn about licenses available on the Disk Defrag business page.

MD5 is an algorithm which allows to find files with identical content by comparing their checksums. MD5 checksum of a file is as unique as a fingerprint of a specific individual. That is why there is a very small possibility of getting two identical checksums of two different files.

Yes, Auslogics Duplicate File Finder supports removable devices like USB flash drive.

Auslogics Duplicate File Finder supports the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE, 2000 or Windows ME.
There are no Mac or Linux versions.

Yes, Auslogics Duplicate File Finder is absolutely free and contains no spyware or adware! If you like this program, you can help us by telling other people about it.

Emergency Recovery works by trying to restore the original file contents. The moment a file is deleted, its data on disk is not physically deleted, but rather marked as free. Chances are that newly created files can partially overwrite the space occupied by the deleted file. In this case, it's not possible to restore the file completely. And, although the file might look like it was restored, the contents of the file can differ from that of the original.

Usually the best chance to restore the files is when the files are not on disk C: and when they are restored as soon as possible.

Auslogics Emergency Recovery supports the following Windows versions:

• Windows 2000 (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE or Windows ME.

Auslogics Registry Cleaner works with the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE, 2000 or Windows ME.

Yes, it is. Unlike some other registry cleaners, Auslogics Registry Cleaner doesn’t try to find as many problems as possible. It only deletes safe items by default. Novice users should only clean those items. However, advanced users can select the Advanced scan mode to scan categories with higher risk level.

The answer is simple – safety reasons. We don’t want our registry cleaner to first impress you with the number of errors found and then make your system unstable, or even worse – unbootable. By default Auslogics Registry Cleaner will delete only safe-to-delete items.

Yes, it is. No hidden costs, no viruses, no spyware.

Cleaning the Registry is vital, but sometimes not enough. There are also disks that need cleaning and defragmenting, settings to be optimized, unneeded Windows services that can be disabled, various tweaks to be applied. Download Auslogics BoostSpeed to maximize the speed of your PC.

Registry Defrag needs to compact the registry which is only possible during reboot, when no other programs are running and using the registry. This is why Registry Defrag schedules itself to be started on the next reboot. Please note that it schedules itself to run only once. It will display a defragmentation report and will not run the next time you restart your PC.

Registry Defrag works in such a way, that it takes all potential problems into account. All program operating stages are thoroughly checked, and the program will stop if there are any problems. Registry Defrag 5.0 and onwards use a new defragmentation mechanism that works on computer reboot. This algorithm is much more stable and eliminates the possibility of any problems occurring while defragmenting the Registry.

It's normal. During the analyzing stage a valuation algorithm is used. It is optimized for fast work and small CPU use, so the figures you get are approximate. During defragmentation the full version of this algorithm is used, which thoroughly defragments the Registry.

The system actively works with the Registry on boot-up deleting or adding data. That's why on rare occasions the program tells you to run defragmentation again. You can either do it or defragment later when the Registry is much more fragmented. This will not affect system speed in any way, because 99% of Registry data is already defragmented.

Auslogics Registry Defrag works with the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE, 2000 or Windows ME.

Currently, System Information is aimed to help home users learn more about their computers. It is not suitable for system administrators as it cannot be installed / run remotely, and cannot generate logs automatically.

Auslogics System Information works with the following Windows versions:

• Windows XP with SP2 or later (32-bit and 64-bit)
• Windows Vista (32-bit and 64-bit)
• Windows 2008 (32-bit and 64-bit)
• Windows 2003 (32-bit and 64-bit)
• Windows 7 (32-bit and 64-bit)

It does not support Windows 95, 98, 98SE, 2000 or Windows ME.