Technical Support

The license can be restored by logging in to Avangate account, or it can be sent by email upon request at support@avangate.com.

If you have purchased via Plimus, please visit this web page and specify your order reference number (you can obtain it, if you lost it), then select "Did not receive license/unlock keys" and click "Next".

Please go to our products questions page where you can find answers to the most frequently asked questions about the use of our products.

If you haven't found the answers you are looking for, please fill out this contact form with your question and we will reply to you shortly.

The invoice can be downloaded by logging in to Avangate account, or it can be sent by email upon request at support@avangate.com.

Auslogics programs require that one license is used per customer. You can use the license on several computers if they belong to you. However, you cannot give the license to someone else. If the program is to be used by several people, you can purchase two or more licenses at a discounted price.

Please visit our products list page where you can chose Auslogics products you want to try. You can then click on the "download" link provided for each product to download a trial version.

If you have already purchased a license, you need to open your trial version and click on the "Help" > "About..." button in the main program menu. Then click on the "Register Now!" button in the appeared window and enter the registration key supplied in your confirmation email.

To register Auslogics Antivirus, please open it and go to "General" > "Status" module and then click "Enter new key". Enter your registration key and click "Next". Then create an Auslogics account. If you already have an account, enter your login details.

If you have not purchased a license yet, you can do so at our Online Store.

This usually happens when a product hasn't been activated with a registration key. In order to do it, you need to open the program and click on the "Help" > "About..." button in the main program menu. Then click on the "Register Now!" button in the appeared window and enter the registration key which you can find in the confirmation email that you received after purchasing the program.

To activate Auslogics Antivirus, please open it and go to "General" > "Status" module and then click "Enter new key". Enter your registration key and click "Next". Then create an Auslogics account. If you already have an account, enter your login details.

Please make sure that you filled the registration form correctly. We recommend that you copy and paste the registration key instead of typing it manually. This can be done by following these easy steps:

1. Select the registration key in the confirmation email you received after purchasing the program and press Ctrl+C. By doing this you will copy the key to the clipboard.
2. Click in the "License Code" field of the program's registration form and press Ctrl+V. This will paste the key to the field.
3. Use the same steps to fill in the "User Name" field.
4. After all the above is done click on the "Register Now!" button.