Auslogics BoostSpeed FAQ

Select from the frequently asked questions below. If you do not see your question, you can contact our technical support and sales staff.

• How do I register Auslogics BoostSpeed 5?
  
  If you have already installed the trial version of BoostSpeed, please follow these steps:

  1. Copy your license code from the order confirmation e-mail. To do this, just highlight the code in the email then right-click on it and choose Copy.
  2. Launch your BoostSpeed trial and click on Help -> Register Now in the menu in the top left corner of the program.
     Note: if your BoostSpeed trial period has already expired, please launch the program and click on the I already have a license code link.
  3. In the window that appears, right-click inside the registration field and choose Paste to enter your license code.
  4. Press the Register button and restart the application.

  For more details on how to register your copy of Auslogics BoostSpeed, please click here.
  
  

  If you haven't installed the BoostSpeed trial yet, please install it first and then follow the instructions above to register the program. You can download the BoostSpeed installation file using the following link: http://www.auslogics.com/en/downloads/boost-speed/5/boost-speed-setup.exe

  
  

  If you have just renewed your license:
  You do not need to re-register the program or enter new license details. The program checks the subscription status once a week, so you’ll notice the new subscription status in a few days. Please note that the program should be able to access the Internet to update the subscription status, so make sure that you have an active connection and the program is not blocked by your firewall. If the program has not updated the status within 7 days, please contact our technical support.

  
  Possible problems:

  1. If you are getting a message that you are using the code for one of the previous versions of BoostSpeed, this could mean that you haven’t copied the entire code and some symbols are missing either at the end or at the beginning of the code.
  2. If you are getting a message that the code is incorrect, there might be a space either before, after, or in the middle of the code.
• How do I install the new version?
  It is not necessary to remove you current version of BoostSpeed. Just follow these steps instead:

  1. Download the latest version of the program.
  2. Double-click on the downloaded file to launch an installation wizard.
  3. Follow the steps shown in the wizard. The program will automatically remove you current version of BoostSpeed and install the new one.
• Does Auslogics BoostSpeed 5 support Windows Vista or Windows 7? Does it work with 64-bit CPU?

  Auslogics BoostSpeed 5 supports the following Windows versions:

  • Windows XP with SP2 or later (32-bit and 64-bit)
  • Windows 2003 (32-bit and 64-bit)
  • Windows Vista (32-bit and 64-bit)
  • Windows 2008 (32-bit and 64-bit)
  • Windows 7 (32-bit and 64-bit)

  
  

  It does not support Windows 2000, 95, 98, 98SE or Windows ME.

• What languages is BoostSpeed 5 available in?
  Auslogics BoostSpeed is available in English, German, Chinese, Czech, Danish, Spanish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Polish, Portuguese, Russian, Slovak, Serbian and Turkish.
• What are Windows services?

  A Windows service is a long-running program that performs specific functions and which is designed not to require user intervention. Usually, Windows services start when the Microsoft Windows operating system is booted and run in the background as long as Windows is running.

  Once a service is installed, it can be managed by launching Services from the Windows Control Panel => Administrative Tools or typing Services.msc in the Run command on Start menu. Note that disabling services is dangerous and can reduce the functionality of your computer.

  Auslogics BoostSpeed 5 includes a simplified service manager to help you disable the services that your computer does not need and leave the important services running.

• What does service performance mean?

  Each service uses computer resources - memory, CPU, or hard disk(s). We have tried to estimate how resource-heavy is each service and created Perfomace Impact reference to help you establish which services are the most resource-heavy and whether you need them for your everyday computer activities or not.

• Is it possible to roll back the changes made by BoostSpeed?

  Yes, you can roll back all changes made by any BoostSpeed tool through Rescue Center (please note that Disk Cleaner and Track Eraser don’t back up changes by default). You can access Rescue Center either from the program’s interface (go to File -> Rescue Center or launch it from the Advanced Tools tab), or from the Windows Start menu (Start -> All Programs -> Auslogics -> BoostSpeed -> Utilities -> Auslogics Rescue Center). Once Rescue Center is open, select a backup and click on the Restore button.

• How can I roll back the changes applied by Advisor?
  You can undo applied advice with the help of Rescue Center. You can access Rescue Center either from the program’s interface (go to File -> Rescue Center or launch it from the Advanced Tools tab), or from the Windows Start menu (Start -> All Programs -> Auslogics -> BoostSpeed -> Utilities -> Auslogics Rescue Center). Once Rescue Center is open, select a backup and click on the Restore button.
• I’m trying to register the program but I’m getting a message that the license key was probably purchased for a previous version. What to do?

  You can’t use a license key for one of the previous versions (BoostSpeed 3 or 4) to register BoostSpeed 5.

  If you have a license key for BoostSpeed 3 or 4, you can upgrade to BoostSpeed 5 at a discounted price (more information here).

• I’ve downloaded BoostSpeed 5 Special Edition and got a free license key. Then I’ve updated the program and it prompted me to register again, but my license key stopped working. What to do?
  Most likely, you’ve installed the full paid version of BoostSpeed, which can’t be registered with a license key for BoostSpeed SE. You can uninstall BoostSpeed Pro and re-install BoostSpeed SE, but if you like BoostSpeed SE, we recommend buying a BoostSpeed Pro license – the full version is even better than the Special Edition one.
• My program is registered, but I got a message that the license key is illegal. Then the program went back to the trial mode. Why did that happen and what to do?
  Most likely, your license key was blocked automatically because the limit of activations had been exceeded. Please contact our technical support team. Don’t forget to include the e-mail address you used to order the program and, if possible, the order number.
• When trying to register the program, I’m getting a message that most likely the license key was purchased for one of the previous versions of BoostSpeed. What to do?

  You can’t register BoostSpeed 5 with a license key purchased for one of the previous versions (BoostSpeed 3 or 4).

  If you’ve already paid for a BoostSpeed 3 or 4 license, you can upgrade to v.5 at a discounted price (more information here).

• When switching to the System Advisor tab (or when trying to open the System Information tool), the blue screen of death (BSOD) appears. What to do?

  This issue is caused by outdated HDD or CD/DVD-ROM drivers. Currently we've discovered that the following drivers can cause the problem:

  • Intel(R) 82801GR/GH SATA AHCI Controller
  • Intel(R) 82801FR SATA AHCI Controller
  • Roxio SoftSCSI Host Adapter

  
  

  To fix the issue, please update your HDD/CD/DVD-ROM drivers to the latest version by following these steps:

  Window 7/Vista users:
  - Right-click on the Computer icon on your desktop and go to Properties;
  - Select Device Manager from the left pane of the appeared window;
  - Double-click on the ATA/ATAPI controllers item;
  - Right-click on your IDE controller and select Update Driver Software;
  - Follow the Windows update drivers wizard.

  Window XP users:
  - Right-click on the My Computer icon on your desktop and go to Properties;
  - Select Hardware tab in the appeared window and go to Device Manager;
  - Double-click on the ATA/ATAPI controllers item;
  - Right-click on your IDE controller and select Update Driver;
  - Follow the Windows update drivers wizard.

  If you still encounter the problem after updating the drivers, please contact our technical support.

• I purchased BoostSpeed 4 some time ago and I want to register it. When I try to register, I get a message that the user name and the license key don’t match. What to do?
  Please make sure you are entering your user name and your license key correctly. If you are certain that everything is correct but the program still won’t register, you can get a license replacement here. Please note that you will need to be able to access the e-mail address you used to purchase BoostSpeed 4. If you don’t have access to that e-mail address, please contact our technical support.