Auslogics Antivirus 2013
Offering award-winning protection against all kinds of viruses, spyware, trojans and identity theft without slowing down your computer.
- Neutralizes known, as well as newly released viruses
- Protects your identity: shop, bank and browse safely
- Scans all web and instant messaging traffic in real-time
- Cleans up most severe infections on an unbootable OS
- Provides automatic protection without interrupting user
Auslogics Antivirus 2013 FAQ
Select from the frequently asked questions below. If you do not see your question, you can contact our technical support and sales staff.
- What to do when Auslogics Antivirus cannot detect a virus or spyware?'False negatives', meaning that the program fails to detect a file that is malicious, occur very rarely. This usually happens when the malware uses an unknown technique to hide itself from the antivirus software. This doesn't happen often and when it does, Antivirus is promptly updated to detect and remove this new type of malware.
- How do I register Auslogics Antivirus?When you purchase Auslogics Antivirus, you will receive a 30-day trial version and a license key to register and activate the program via the registration wizard. Open Auslogics Antivirus and click on the License Info link at the bottom of the main window. This will open a new window with your license status information and a box to enter your license key. Enter your registration key in the box and click Register Now.
- I have a license valid for two PCs. How do I install Auslogics on my second PC?The process of installing Auslogics on the second PC is identical with installing on the first PC.
- I have a license valid for two PCs. How do I register Auslogics on my second PC?You don't need to create another account to register your second PC antivirus license. To register, open Auslogics Antivirus and click on the License Info link at the bottom of the main window. This will open a new window with your license status information and a box to enter your license key. Enter your registration key in the box and click Register Now.
- How do I add a new email address to MyAccount on Auslogics website?
In order to add a new email address please follow the steps below:
- Use your username and password to login to MyAccount;
- Click modify data (available on the right hand side of your account homepage);
- In the window that will appear, click add another e-mail address - a new text box will appear;
- Type your new e-mail address and then click Submit.
Please note that the previous email address cannot be deleted from your account.
- How do I add a new license key to MyAccount on Auslogics website?
In order to add a new license key please follow the steps below:
- Use your username and password to login to MyAccount;
- Click add new license key (available on the right hand side of your account homepage);
- In the new window click again add new license key - a new text box will appear;
- Enter your new license key and click Submit.
Please note that the old license keys cannot be removed from your account.
- What are the unresolved items in the Results Summary window?
There are infected or suspicious files included in the target scan for which Antivirus is not set to take any action.
Solution: scan again the location where the files were detected and set the desired action (Disinfect files, Delete files, Move to Quarantine).
- How can Auslogics Antivirus be installed?
Important: Since having more than one security solution on one computer may cause conflicts and lower the protection level, you need to uninstall other antivirus software prior to installing Auslogics Antivirus.
To install Auslogics Antivirus, first of all locate the setup file and double-click it. This will launch a wizard, which will guide you through the setup process. Before launching the setup wizard, Auslogics will check for newer versions of the installation package. If a newer version is available, you will be prompted to download it. Click Yes to download the newer version or No to continue installing the version available in the setup file.
Follow these steps to install Auslogics Antivirus:
- Click Next to continue or click Cancel if you want to quit installation.
- Antivirus alerts you if you have other security products installed on your computer and asks if you would like to remove them (one at a time). Click Yes to uninstall the corresponding product.
- Please read the License Agreement and click I agree.
- By default, Antivirus will be installed into C:\Program Files\Auslogics Software\Auslogics Software Antivirus. If you want to change the installation path, click Browse and select the folder where you would like Auslogics Antivirus to be installed. Click Next when you are ready to continue.
- Select options regarding the installation process.
- Click Install in order to begin the installation of the product.
- Click Finish. You will be asked to restart your system so that the setup wizard can complete the installation. We recommend doing so as soon as possible.
- Can Auslogics Antivirus run on Windows 7 and Windows 8? Can it run on a 64-bit computer?
Yes, it can. Auslogics Antivirus supports the following Windows versions:
- Windows XP with SP3 (32-bit only)
- Windows Vista with SP2 (32-bit and 64-bit)
- Windows 7 (32-bit and 64-bit)
- Windows 8 (32-bit and 64-bit)
Please note that certain new features, such as Browser Sandbox Mode and Rescue Mode, do not work in Windows XP.